How to fix your Samsung Galaxy S6 Edge that keeps showing “Unfortunately, Settings has stopped” error after an update [Troubleshooting Guide]

The error message “Unfortunately, Settings has stopped” comes out when the phone is suffering from a serious firmware issue and it seems that many #Samsung Galaxy S6 Edge (#S6Edge) owners are currently bugged by this error. We have received quite a lot of complaints from our readers and it appears as though the issue started after the most recent firmware update, which is in preparation for the upcoming Android 7.1 Nougat update.

I will try to tackle this error message in this post and will guide you through in troubleshooting your device that’s probably not allowing you to do anything or change any settings. If you’re one of the owners of the Galaxy S6 Edge and are currently having issues with one of your apps, then continue reading below as this post may be able to help you, after all, Settings is an app.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you visit our troubleshooting page for we have already addressed a lot of issues with this device. Odds are that there are already existing solutions to your problems and all you gotta do is find them. So, try to find issues that are similar with yours and use the solutions or troubleshooting guides we suggested. If they don’t work for you, fill up our Android issues questionnaire and hit submit to contact us. All we need is information about your phone and the problem to be able to provide you with an appropriate solution.

Troubleshooting Galaxy S6 Edge with “Unfortunately, Settings has stopped” error

The error message obviously notifies the user that the Settings app crashed or stopped working for some reason. While app crashes happen all the time, it’s not really that common that a core service like Settings does. Therefore, there might be a serious reason why this problem is happening and in order to troubleshoot your device, here’s what you have to do…

Step 1: Reboot your phone if it’s your first time seeing this error

It might be just a glitch in the system or the hardware itself and so if it’s the first time that this error popped up after a firmware update, reboot your phone a few times just to rule out the possibility that it’s just a minor glitch. Reboots can easily get rid of minor glitches that’s why it must be the first thing you have to do in a bid to fix the problem. If the reboots, however, failed, then move on to the next step.

Step 2: Boot your phone up in safe mode and access Settings

The error message may have been triggered by a third-party app or two but since we haven’t confirmed that yet, we need to isolate the problem. That said, you have to reboot you rphone in safe mode by following these steps.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Once the phone has booted up in this mode, try to access Settings and change something just to try to see if it still crashes. More often than not, just opening the app immediately triggers the error but there are also times when it comes out after changing something.

If the error message didn’t show up in this mode, then one or some of your third-party apps is causing the problem. You need to find those apps and clear their caches and data or uninstall them.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and the suspected.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

It would also be better if you just backup your data and files to make sure they’re safe just in case the crash continues. I understand it’s not easy to find an app that’s causing the problem especially if you have hundreds of them installed on your device. So after backing up your files and data, a factory reset may be easier for you to do than anything else.

Step 3: Try to delete the system cache by booting in recovery mode

Had this problem started after an update, it’s possible that the system caches got corrupted during and/or after the update. When old system caches get corrupted and the new system continues to use them, the device may experience issues like slowing down, constant reboots or app crashes like this. The thing about the system caches is that they can be deleted without adverse effects, in fact, it’s even better to delete them from time to time so that the system can create new ones to replace them.

So in this step, try to wipe off the directory where all system caches are stored. By doing so, you are forcing the device to create new caches for the new system. Here’s how you do it…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

It may take a little longer for your phone to reboot this time and it’s because the system creates new caches for the core services and apps. Once the device is finally read, access the Settings once again to see if the procedure succeeded in fixing the problem. If so, try to probe further by changing some settings. If the error still shows up then the next step might help you.

Step 4: Perform the master reset to bring the phone back to its default settings

I understand that the problem still occurs or the Settings app still crashes even after doing the previous steps. So, it’s time that you did something that would bring the phone back to its default configuration so that we can rule out the possibility that the problem is caused by a complex firmware issue.

However, you have to backup all your data and files including your contacts as they will be deleted during the process. Once you’re ready, this is what you have to do…

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

You will need to setup your phone again after the reset but I suggest you don’t install anything else yet after the reset, instead try to access the Settings app and change some things. If the error still shows up, contact the technician of the store where you bought it or bring it to a shop.


We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.