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Samsung Galaxy S7 Edge Not Getting OTA Updates Issue & Other Related Problems

The #Samsung #Galaxy #S7Edge is one of the best smartphones released in 2016. Sporting top of the line specs and Android Marshmallow right out of the box, this phone became an instant hit to a lot of Android users all over the world. Security updates are constantly being released to this device every month with the Android Nougat update  expected to be released this January. While most people don’t have a problem getting the update to their phone there are some who are having issues with it which we will be addressing. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 Edge not getting OTA updates issue & other related problems.

If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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S7 Edge Not Getting OTA Updates

Problem: I have an issue with Samsung s7 edge. I am not getting OTA/FOTA updates in phone. But, if I connect my phone with Smart Switch in PC, it shows and update. i have visited Service Center and they have re flashed the firmware. But, still, I am not getting OTA update for my phone. I want to know how this problem can be solved?

Solution: Since you have already reflashed the phone firmware which doesn’t appear to fix the problem then one other factor that could cause this is your data connection. Try checking for the update when the phone is connected to a different Wi-Fi network.  

Your phone should also meet the conditions listed below to be able to get the update

  • Your phone must be running on its original network if it is an unlocked device.
  • Your phone must not be rooted.
  • Your phone must not be running on a custom firmware.

S7 Edge Crashes With LInes On Screen Showing

Problem: I bought some Skull Candy earbuds with microphone, and since then the phone crashed a couple of times, with a weird electronic noise, and magnetic type of lines on the screen. Now the phone doesn’t respond anymore . I let it run out of battery to start again. But when i started it again, after 1min the phone crashed again, still with this weird lines of colours on the screen.

Solution: It’s possible that the earbuds might have caused some component to short circuit thus causing this issue. To troubleshoot this issue what you can do is to check if the phone software is involved by following the steps listed below.

  • Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • If the issue occurs even in Safe Mode then try doing a factory reset. Make sure to backup your phone data before doing the reset. Nce the reset is complete immediately check if the issue still occurs.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.

S7 Edge Not Turning On After Rooting

Problem: Hello! recently I bought G935V model through ebay..the guy who sold me the phone told me that it will not turn on after rooting..but it have no water damage no cracks the phone is like new..so I thought I could handle this problem and decided to buy a phone. But when I received the phone I found out than I can do nothing with it..it not enter into download mode not charge,does not do nothing..when I connect it to PC and go to device manager it show me like QSHUSB_BULK.. So I ask your help if it is a possible?

Solution: It appears that the phone has been bricked with its partition damaged. The QSHUSB_BULK message that you get pertains to the phone stuck in the Qualcomm loader. I recommend that you bring the phone to a service center and have it checked.

S7 Edge Freezes To Orange Screen After Rooting

Problem: after rooted my phone using ODIN3 application my Samsung Galaxy S7 got freeze to orange screen. tried all posible way to boot up to safe mode or recovery mode but not working..it always on orange screen didn’t turning off.. followed below procedures and instructions but no luck..please help thanks.. 1. thedroidguy.com/2016/11/troubleshoot-samsung-galaxy-s7-wont-turn-step-step-guide-1057117 2. http://thedroidguy.com/2016/07/fix-samsung-galaxy-s7-black-screen-death-blue-light-flashing-troubleshooting-guide-1062478 3. http://thedroidguy.com/2016/06/fix-samsung-galaxy-s7-wont-turn-charge-respond-update-1060794

Solution: Have you tried flashing the phone with its stock firmware file? If you haven’t then try to do it now. Take note that any data you have saved in the phone will be erased in the process.

  • Download and extract the firmware file for your phone
  • Download and extract Odin v3.11.1
  • Open Odin v3.11.1
  • Reboot Phone in Download Mode
  • Connect phone and wait until you get a blue sign in Odin
  • Add the firmware file to AP / PDA
  • Re-partition should NOT be ticked
  • Click the start button and wait for a few minutes for the process to finish

S7 Edge Freezing And Restarting Constantly

Problem: Samsung Galaxy S7 edge is freezing and it restarts frequently in a day.I have done master reset, cleared cache and tried few other things as mentioned on you site but nothing helped. Please resolve as it is too annoying

Solution: Does you phone have a microSD card installed? If it does then try removing it as this can cause freezing issues on the phone especially if the card has corrupt sectors.

If your phone doesn’t have a microSD card or if the issue still occurs even after removing the card then you should bring your phone to a service center and have it checked.

S7 Edge Freezes With Distorted Display

Problem: The phone suddenly freezes and part of the display horizontally from edge to edge is distorted and after a few seconds the phone restarts. This could happen as much as three or four times in a row, and sometimes less like every hour or so. Did a factory reset from settings, but the problem persisted. Same issue whether the phone is on charge or battery. Phone is now a month old. I have a video of the problem which I would gladly upload if you have the option to upload it.

Solution: This is a similar issue to the one that we have addressed above. Do you have a microSD card installed in your phone? Try removing it if you have one as this could cause this kind of issue. If you don’t have a card installed or if the issue still occurs after removing the card then I suggest you bring your phone to a service center and have it checked.

S7 Edge Keeps On Restarting

Problem: Hi there I have an issue with my Samsung s7 edge that it keeps restarting all the time I have tried clearing the cache, factory reset but still keeps on doing the same Please shed some light on how to cure this or have I got to send my device back to you for you to look at Thank Some in anticipation

Solution: If your phone has a microSD card installed then try removing it as a card with corrupted sectors can cause a phone to freeze and restart. If your phone doesn’t have a microSD card installed or if the issue occurs even after removing the card then I suggest that you bring your phone to a service center and have it checked.

S7 Edge Freezes

Problem: My Samsung Galaxy s7 edge keeps on freezing on me, when it freezes, I am unable to turn it off until the battery die. It’s been over 4 weeks I haven’t been able to use my phone. The freezes as soon as I turned it on. Please help!!!

Solution: Try starting your phone in recovery mode then do a factory reset from here. Take note that this will erase your phone data. Before restarting your phone remove the microSD card of your device if one is installed. Should the issue still occur after the reset I suggest that you bring your phone to a service center and have it checked.

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  1. Hi I cant get updates on my social media only my whatsapp work.
    I don’t know whats going on. Please help me.

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