The #Samsung #Galaxy #S7Edge is so far the best Android smartphone that you can get right now from the South Korean giant. The phone boasts of several key features such as a curved 5.5 inch Super AMOLED screen with an always on capability, water and dust resistance, 12 MP f1.7 camera, 4GB of RAM, and a 3600 mAh battery just to name a few. While this phone has proven itself as an excellent daily driver there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 Edge drop in battery life after installing Nougat issue & other related problems.
If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S7 Edge Drop In Battery Life After Installing Nougat
Problem: Hello, i’ve been charging my S7 Edge properly from the day i bought it, just recently I updated my phone to Android 7.0 & i’ve noticed a drop in my estimated battery life, getting around 12 hrs, (estimated) I’ve installed a app called Accubattery just to monitor my battery over the course of a week or so for battery draining apps etc, what concerns me is Accubattery is telling me that my estimated battery capacity is around 2710 mAh when the battery itself has been designed at 3600mAh, i’m just wondering if I might have a problem with my battery or just take it with a pinch of salt & not rely too much on the Accubattery app.
Solution: If this issue occured right after a major software update then your current phone apps might not be optimized to work with this update. What you will want to do right now is to update your phone apps. To do this just open the Google Play Store then go to the “My Apps & Games” section. Here you will see a list of apps that needs to be updated. Update these apps accordingly. Once this is done proceed with checking if the issue still occurs.
Regarding the reading you are getting with the battery monitoring app this could be a false reading. Since this issue occured right after a software update then I recommend you backup your phone data then do a factory reset. Once the reset is complete do not install any app in your phone yet. Try to check first if the issue still occurs.
One other thing, if your phone has a microSD card installed then try removing it then monitor the battery life of your phone.
S7 Edge Turned Off during Call Does Not turn Back On
Problem: Hi i have a brand new well 2 week old samsung S7 edge it has done it twice now when i have been on a call thru bluetooth in my truck the phone has just frozen up and turned itself off . The first time it finally turned itself back on it took a half hour and done it on its own but as of now it’s the second time , call was dropped and the phone has turned off and now 5 1/2 hrs latter is still not turning on or responsive , I have tried a couple of your tips but to no avail PLEASE HELP as i need my phone for work.
Solution: What you will want to do first in this case is to verify if the problem is caused by a battery that has run out of power. Follow the troubleshooting steps listed below to verify if this is the case.
- Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
- Charge your phone using its original charger for at least 20 minutes
- If you don’t see any charging indicator in your phone then try using a different charging cord and wall charger. You should also try charging your phone from a computer USB port.
If the phone is still unresponsive then try starting it in recovery mode. If you are able to access this mode then I suggest that you do a factory reset here. Take note that the reset will erase your phone data.
Should the above troubleshooting steps fail then you should bring your phone to a service center and have it checked.
S7 Edge Not Turning On After Phone Freeze
Problem: I was playing a game on my S7 Edge when the game decided to become unresponsive. So I forced it to turn off (Power Button + Volume Down.) It turned off, but it wouldn’t run back on and I’ve tried all the different methods of holding buttons for over 30 seconds. No response. It doesn’t charge which doesn’t make it any better. No LED is flashing or on at all.. I am not sure what to do now. Please help!!
Solution: You should try charging your phone using a different wall charger and charging cord. You should also check if the phone can charge from a computer USB port. If you have a wireless charger then try charging the phone this way as well. If the phone remains unresponsive then this could be a hardware issue already in which case you should bring your phone to a service center and have it checked.
S7 Edge Only Charges In A Particular Position
Problem: My S7 Edge Galaxy phone keeps having to be charged in a certain position for it to work and I thought it was the charger cable itself so I had bought a few more and turns out it’s the port in my phone which is a bummer cause I’ve been taking very good care of my phone I got in May and am disappointed it’s already having problems.
Solution: If the charging port is causing this problem then you could try cleaning it with a can of compressed air. Make sure to remove any dirt or debris stuck in this port as this can cause charging issues such as this. If the problem remains then you should have the port replaced at a service center. Another alternative is to use a wireless charger when charging your phone.
S7 Edge Crashes Then Fails To Reboot
Problem: Hi S7 Edge user My phone has crashed. I tried to reboot it, even in safe mode to clear cache but I can’t open it. At all I tried Volume up + Power button, Volume down + Home button + Power button, step by step, it won’t open. The LED is alive, I mean ‘blue’ all the time. I plugged it to recharge battery, it shows the same LED, BLUE. And it open at all. Warranty expired. What should I do?
Related Problem: While chatting my samsung s7 edge hang and off. I try to turn it on but refuse to start , try all d reset method is not starting even if i connect it to charger is not showing any led light. What would be the possible problem and what is the solution. Thank you
Solution: What you will want to do first in this case is to simulate a battery pull on the device. To do this just press and hold the power and volume down buttons for at least 10 seconds. Use the volume down button to scroll to the power down option. If this doesn’t work then you should try charging your phone by following the steps listed below.
- Clean the charging port of your phone using a can of compressed air.
- Charge the phone using a different charging cord and wall charger for at least 20 minutes.
- Try charging your phone using a computer USB port.
- If you have a wireless charger then try using this.
If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.
S7 Edge Overheats When Using Apps
Problem: When games are used by my brother (especially minecraft) the phone becomes hotter and hotter until it is hot to touch on the sides, and the heat becomes unbearable, and the game will crash. This doesnt only happen with games, and will overheat with other apps like snapchat or instagram, even when nothing else is open. My phone is a 32 gb s7 edge. Considering this, you would expect the phone to have almost no glitches with applications and other things that work fine on older models. I am in australia, and my ‘carrier’ is optus.
Solution: This device should not overheat when using apps or when playing games. True it can get a bit warm when playing graphically intensive games but not to the point of overheating. What you should do first in this case is to check if the microSD card is causing the problem. Remove this card.
You should also check if a glitch in the phone software is causing this issue by backing up your phone data then do a factory reset. If after the reset the phone still overheats then I suggest that you have this checked at a service center.
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