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How to fix Samsung Galaxy S7 that keeps shutting down & rebooting after an update [Troubleshooting Guide]

  • Understand why your #Samsung Galaxy S7 (#GalaxyS7) keeps shutting down on its own and learn how to troubleshoot it in a bid to fix the problem.
  • Know what to do if your phone randomly shuts down and reboots on its own after a firmware update.
  • Learn how to troubleshoot an S7 that randomly restarts after an update.

Performance and firmware-related issues seem common to the Samsung Galaxy S7. Ever since the phone was released earlier this year, we’ve already received hundreds, if not thousands, of complaints from our readers. In fact, we already published hundreds of solutions to problems we’ve already addressed.

In this post, I will tackle a couple of the most common firmware-related issues: random shutdowns and reboots. More often, these issues occur after a major firmware update although there were already a lot of reports citing even minor updates may cause these kinds of problems.

So, read on to understand more about these issues, know what their causes are and why they occur and also learn how to troubleshoot your phone that has one of these.

For those who have other issues with the Galaxy S7, however, try to find solutions to your problems in our troubleshooting page. As I said, we already addressed hundreds of problems sent by our readers so try to browse the page and look for issues that are similar to yours and use the solutions we suggested. If they don’t work for you or if you need more assistance, fill up our Android issues questionnaire to contact us.

Galaxy S7 keeps shutting itself down after an update

Problem: Hi there! I have a problem with my phone. It’s the Galaxy S7 that I bought just about a couple of months ago. The thing is, when I bought it, everything worked fine until Samsung decided to push an update which, of course, I downloaded because I didn’t have a choice. So, since 4 days ago, my phone is already shutting itself down randomly, which I really find very annoying because a lot of times I was typing a text message when it happened. All I want is for my phone to work properly like before; no shutdowns whatsoever. So, can you guys help me out with this please?

Troubleshooting: When the phone shuts down on its own without any intervention from the user, it’s saying something isn’t right with its firmware or hardware. But the thing is that we won’t know what the problem really is if we don’t troubleshoot. That is why it is imperative that you spend a little of your time trying to troubleshoot your device to, at least, have a clue what’s happening with it. There are problems that can easily be fixed and if you don’t attempt to fix them on your own and immediately go to a shop and have the device check by the technician, you may be spending money and time for nothing.

In this section, I will tackle an issue with the Samsung Galaxy S7 that, according to its reader, shuts itself down randomly after an update. I assume that the owner is talking about a firmware update that was recently installed on his phone. For this kind of problem, this is what I suggest you do:

Step 1: Restart your phone in Safe mode immediately

Remember that this procedure isn’t a fix rather a method that will give you an overview what’s happening with your phone. Doing so will immediately isolate the problem because booting the device in safe mode will temporarily disable all third-party apps leaving the pre-installed ones running on your phone. Here’s how you boot your Galaxy S7 in safe mode:

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

It is a necessary step because there is always a possibility that the cause of the random shutdowns is a third-party app. Needless to say, the phone may run smoothly in safe mode without shutting itself down randomly and in such case, the next thing you need to do is find the apps that might be causing the problem. Begin your search from apps you recently installed. Try to uninstall each suspected app. Here’s how you uninstall a third-party app from your phone:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Internet.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Uninstall.

On the other, if the phone still shuts down on its own, then we might be facing a phone with a firmware issue.

Step 2: Try deleting the system caches

Caches are temporary files created by the system to make the overall performance of the device better and smoother. However, if they get corrupted and the system continues to use them, issues like this may occur. The thing is that we can’t delete each cache one by one so we really have to wipe off the content of the entire directory, in this case the cache partition. Don’t worry though because none of your files or data will be deleted. Here’s how you do it:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the phone has rebooted, continue observing it to know if it still shuts down on its own and if so, then the next step might help.

Step 3: Reset your phone if all else fails

After doing the first two steps and the problem persists, then you have no other choice but to reset your phone. It’s a necessary step because the problem could be in the firmware itself. Some data or system files may have been changed, deleted or corrupted and that’s what causing the device to shut down unexpectedly.

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If you did this procedure, all your data and files would be deleted so you better make a backup of your important files as they won’t be recovered once deleted. After the backup, feel free to follow the steps below:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I am almost certain a problem like this will be fixed by this procedure but in case it persists, then you need a technician who can re-install the firmware on your phone. So you may need to bring it back to the store.

Galaxy S7 randomly shuts down and reboots after a firmware update

Problem: My phone has been totally messed up. It’s an S7 with no water or physical damage but there was this update that seemed to have caused everything. Now my phone keeps turning off randomly. When it won’t turn off, it reboots on its own no matter what I’m doing. I don’t think my apps have something to do with it. I think it was the update that caused all of this. If you can help me fix these issues, I would appreciate it. Thanks in advance.

Troubleshooting: While the problem started to show its symptoms after an update, there are reasons for us to believe it’s a hardware-related problem. It’s basically the same as the first problem only that we need to add an extra step for the hardware. With that being said, here’s what I think you should do to troubleshoot this issue:

Step 1: Plug in the device and continue using it

There is a possibility that the cause of the random shutdowns and reboots is a defective battery. Plugging the phone’s charger while it’s connected is one way of ruling out this possibility as it gives the phone a stable power source, so if what we think is true, the device may not shutdown or reboot on its own when used while plugged in.

However, you need to make sure that the device is charging properly when you plugged it in as there’s no point in doing this procedure when the phone isn’t charging at all. If your device isn’t charging, then it might be a battery issue after all. Try to read the following posts to troubleshoot your phone with a charging issue.

If the phone is still randomly shutting down and rebooting even if it’s plugged in and is charging properly, then follow the troubleshooting procedure I suggested above.

  1. Boot in safe mode – it’s necessary to know if third-party apps have something to do with the problem. You can then proceed to uninstall apps that might have contributed to the problem.
  2. Wipe the cache partition – this is to delete possible corrupted system caches that might also trigger this problem. The steps are provided in the first problem.
  3. Master reset the phone – this is to rule out the possibility that the phone is suffering from a serious firmware issue. This will delete everything in your phone so make sure you backup everything that’s important.

Galaxy S7 restarts on its own whether I’m using apps or doing nothing at all

Problem: I think there was an update that I downloaded recently. I don’t know what it was for but after that the phone started to turn itself off and on. It keeps rebooting on its own whether I’m using an app or just lying on the table without being used. I’m not sure if this can be fixed without any help from a tech but if you guys know how to solve this problem, please help me. Thanks.

Troubleshooting: Just like the first problem, this one can also be caused by a firmware or hardware issue. In the second problem, we added a step in our troubleshooting to rule out the possibility that the faulty battery is the cause of the random shutdowns and reboots but in this section, we will also be adding another step to address another possibility.

Step 1: Make sure the Power key isn’t stuck

When the power key is stuck, the phone will be in a boot loop, however, there were also cases wherein the the phones randomly rebooted. By looking directly at the power key you will immediately stuck or not. If it’s stuck, try to press it several times to see if you can fix it like that. If not, then have a tech take a look at it immediately. If it’s not stuck, however, try to press it to see if it snaps like before because there’s also a possibility that the power key is damaged.

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Step 2: Charge the phone and continue using it

Just like what I said in the second problem, it’s best that you observe your phone carefully to see if the problem still occurs even if it has a stable power source because if it does, then we might be looking at a device that’s suffering from a battery issue. While there’s nothing you can do about it on your own, you can employ the services of a technician to replace the battery or further check to know if the problem can be fixed without replacing anything.

If the problem still occurs even if the phone is charging, then do the following:

  1. Boot in safe mode – it’s necessary to know if third-party apps have something to do with the problem. You can then proceed to uninstall apps that might have contributed to the problem.
  2. Wipe the cache partition – this is to delete possible corrupted system caches that might also trigger this problem. The steps are provided in the first problem.
  3. Master reset the phone – this is to rule out the possibility that the phone is suffering from a serious firmware issue. This will delete everything in your phone so make sure you backup everything that’s important.

I hope that this troubleshooting guide can help you fix the problem with your phone.

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17 Comments

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  1. Hello,
    I have an issue where my Samsung S7 Edge shuts down while recharging overnight, so that it doesn’t recharge all the way. This morning, it happened again. I woke up and saw it’d turned off and stopped charging at 96%; other times, it’s turned off anywhere from 76% to 98% or so. It doesn’t happen all the time, and it’s not the end of the world, but fairly frustrating. I switched from a plug-in charger to the Amazon wireless charger, but it still happens.

    Any suggestions??

  2. I was having the same issue as Mariano, used their steps to fix the network adjustments and my phone is working now ! Thank you!

  3. Same problem, plus the keyboard does not pop up for typing emails, messages, etc. Camera works fine. Problems not related to wifi settings. The problems started after unlocking my phone when still home and then inserting a sim card for another country when there. Worked fine for several weeks. While still traveling, I put back in home sim card, everything worked again…for 5 minutes! Then back to original problems. Went to Samsung headquarters in Hanoi, Vietnam. They said it needs a factory reboot, but it can only be done in home country. Can I still try Step 3 out of country?

  4. Just wanted to say that Amy and Mariano’s solution worked for me too. Just reset my network connections and it was as good as new. And just in time as I’m travelling to another country right now!

  5. Thank you Mariano! It also worked for me! I was already planning to have my phone repaired at Samsung but you just saved me a few bucks. Thanks!!

  6. The steps offered seem to be in incorrect order. Shouldn’t I try to clean the cache first as in Step 2 instead of doing the Safe Boot suggested in Step 1 which is a very tedious process. I’ve got tons of 3rd party apps which can be a cause of the problem. I would even think of doing Step 2, Step 3 and Step 1 in this order. Step 1 is perhaps my last resort because I don’t want to spend the whole day (or week) checking which app is causing the reboot/restart issue. Thank you.

  7. Hi!
    My S7 had the same problem too. After an update it suddenly freezing & rebooting by itself. I cannot use the phone for almost the whole day because of this. I tried to follow the troubleshoot guide listed above and already did the last resort, hard reset the device but the problem is still there. It is my first time to experience this, I have always used samsung and the phone is more than a year now. Please help. =(

  8. The wifi was also causing the restarts in my Samsung S7.
    Resetted it like Mariano and Amy said, and it looks ok now.

  9. Hi All,

    Just wanted to say that Mariano’s suggestion (April 10, 2017 at 12:50 am) also worked for me! Thank you Mariano:)

    My S7 edge kept turning off and restarting every few mins. I noticed this was only when I was connected to Wi-fi. After trying step one and two above (which didn’t work) I ‘reset’ network settings by going to:

    Settings –> General Management –> Reset –> Reset Network Settings

    Hope this helps you.

  10. 45 days after buying my S7 the battery would stop charging and run itself out if I let it. I would be running 3 aps after charging to 100% and using it in the car. At home, using the white hi speed charger it functioned normally but I was not running multiple aps. T-Mobile, my service provider, exchanged the phone at no cost and the very next day it began to do this reboot, all by itself. During the last 3 hours of non use, it has rebooted 6 times. Some are 15/20 minutes apart others 45/60 apart. T-Mobile’s tech support guy, on the phone, had me do a factory restart and reload all my backed up info. 30 minutes after he hung up it started doing it again. They have ordered me another replacement and I’m hoping this will end the problem However after reading all of these similar complaints, I’m not encouraged.

  11. My Galaxy S7 is randomly rebooting. I have tried to wipe cache and have even done a factory reboot. The problem still exists, it happens when the phone is put down when I am on a call or even when it is on charge or off charge. And even is rebooting when I’m on calls. I am not sure what’s going on but I can’t seem to fix the issue. It is getting worse each da.y

  12. My Samsung Galaxy S7 keep shutting down suddenly or randomly. I don’t know what the problem is but I try most of what you said in resetting it but it still happening.

  13. Hi i have the s7 edge and ot is randomly rebooting… i have tried to wipe cache and have even done a factory reboot. The problem is still there.. it happens when phone is on charge off charge. And even is rebooting when im on calls.. not sure whats going on but i cant seem to fix the issue… its starting to piss me off…. this has been going on for 3 days and is getting worse each day

  14. I think it is wrong that Samsung keep very much out of the picture.They know very well that there is a problem with the S7.There should be a general recall. Very disgruntled.

  15. Hi

    Just to share my experience. I’ve an S7 that suddenly started to reboot. After some troubleshooting to detect the possible cause, I could isolate it as some problem related to WiFi, as the phone worked Ok with wifi Off, but started to reboot after I turned wifi On. I did number 1 and 2 steps from this post, but it didn’t work, so I start thinking on making a full system restore. But after some tests I could solve the problem. What I did was to restore Network Adjustments> Settings –> General Management –> Restore –> Restore Network Adjustments

  16. Hi my samsung s7 keeps freezing then rebots its self, also when i use my camera it freezers and a message appears on the screen Unknown error occurred.
    Please help
    Thanks

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