Most smartphones today require a recharge at the end of the day when the battery is about to be drained. The #Samsung #Galaxy #S6 for example with moderate to heavy usage can last a whole day before you need to bring out the charger. When the battery level is already low the phone will still work but it needs to be charged. There are however instances when the phone turns off unexpectedly which is what we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 shuts down when battery level is low issue & other related problems.
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S6 Shuts Down When Battery Level Is Low
Problem: Good Day. my phone is Samsung galaxy s6. the problem is that when my battery is 15%, my phone shuts down..then when i plug in my charger it wont charge..so i restart the phone then when it opens it charges and my charge becomes 60-70% already..from 15% to 60%…is the problem on my motherboard or battery? thank you..
Solution: Before troubleshooting the hardware of your phone try checking first if the phone software is causing this issue. Backup your phone data then do a factory reset. Once the reset is complete don’t install anything yet. Try to check first if the issue still occurs. If it does then there are two other possible factors that can cause this problem. First, it could be caused by a faulty battery or second it could be caused by an internal component ( possibly the power IC) that’s failing to work. In both cases you will need to bring the phone to a service center and have it checked.
S6 Not Turning On After Getting Dunked In Pool
Problem: Hi, yesterday I accidently dropped my Samsung Galaxy S6 in pool. After I take out. The screen totally went black, without drying the phone I open it again. it comes out Samsung logo and turn to home screen. After few second it turns to black screen again. Then I dry it using a towel and charge my phone. It came out charging, but didn’t write how many percent of battery left. After that, the phone can’t use it. Try to charge it for few hours also cannot turn on. Now i just put inside rice bucket…
Solution: Since this model does not have any water protection feature there’s a chance that water has entered the device and might have damaged some components. You can check the liquid damage indicator sticker located inside the SIM slot of your phone if its color has changed. Just remove the SIM tray then look into the slot. If the sticker is red or pink then your phone has been water damaged.
You can try placing the phone in rice for at least 48 hours. The rice will absorb the moisture inside the phone. If after 48 hours the issue still persists then you should bring the phone to a service center and have it checked.
S6 Not Turning On
Problem: I’m not sure what android version my phone is since I can’t turn it on to check under settings. My phone died and so I plugged it in to let it charge. I turned it on and then turned it back off so it would charge faster. When it got to 2% on the phone screen, it froze in the off setting version showing the 2% charging even when I unplug it. It has shown the 2% charging sign for over 2 hours and wont turn back on.
Solution: The first thing we should concentrate on for issues such as this where the charging sign appears even when the phone is not connected to a charger is the charging port. Try cleaning this port first using a can of compressed air. Make sure that any dirt or debris that could be present in this port is removed.
Next, try charging your phone using a different charging cord and wall charger. You should also try charging your phone using the USB port of your computer. If you have a wireless charger available use it as well. This way we can check if the phone charges from a particular source.
If the issue remains then try to simulate a battery pull. This is done by pressing and holding down both the power key and volume down key for at least 10 seconds.
One last troubleshooting step you can do is to start the phone in recovery mode. If you are able to access this mode then I recommend doing a factory reset. Take note that this erases your phone data so make sure to have a backup copy.
If the above steps fail to fix the problem then I suggest that you have your phone checked at a service center.
S6 Doesn’t Turn On
Problem: The phone S6 doesn’t turn on. Previously drained fast, started overheat and froze. As I mention, now – no signs of life. i tried all available combinations on buttons without success. I need to extract data from the phone’s memory.
Solution: We need to verify first if the battery is charged. What you will want to do first is to clean the charging port of your phone making sure that it is free of any dirt or debris. Use a can of compressed air when cleaning this port. Once the port has been cleaned you should then charge the phone for at least 20 minutes using a different charging cord from the one you are using. You should also try to use a different wall charger. If the phone doesn’t respond to then try charging the phone using the USB port of your computer.
Should the above steps fail then you might need to replace the battery with a new one. Since this phone has a sealed battery I recommend that you have this checked at a service center.
S6 Blue Light With Black Screen
Problem: Galaxy S6 metro pcs, I have the blue light with a black screen (definitely off there is no backlight). I have tried the volume down and power button trick multiple times with no results and the factory reset. The phone has never been dropped and has very few apps on it. Is there anything else I can do before paying to have it fixed.
Solution: Try simulating a battery pull first by pressing and holding down both the power button and volume down button for at least 10 seconds. If this fails to work then ty connecting your phone to its wall charger and let it charge first for 20 minutes. Turn on your phone while it is still connected to its charger.
If the above steps fail then bring this to a service center and have it checked.
S6 Slow Charging
Problem: I’ve had my Galaxy S6 for a while now, and just today I started having charging problems with it. I plugged it in to charge at around 15%, and it’s only been between 18-19% in the past two hours (dropped to 16% as I type this). I never had this issue before and it’s making me a bit worried. My friend suggests it’s a battery problem and I might need a new one.
Solution: Before trying to replace the battery of your phone you should first try the following troubleshooting steps listed below.
- Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris in the port is removed.
- Charge your phone using a different charging cord and charger.
If the issue remains then you might have a faulty battery. If this is the case then you should have this checked at a service center.
S6 Refuses To Power Up
Problem: Hi, My samsung galaxy s6 fell from a distance of 50cm, the phone landed on the back and it went off. It refused to power up but when i put it to charge, the battery symbol appears to show that its charging.
Solution: For this particular issue you should first simulate a battery pull. You do this by pressing and holding down the power key and volume down key for at least 20 seconds. If the issue remains then try charging your phone for a least 20 minutes.
If the phone still does not turn on then there might be some component inside that has become loose. I recommend that you have this checked at a service center.
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