Samsung Galaxy S5 Charger Is Not Compatible Issue & Other Related Problems

If you’re looking for a smartphone to buy this holiday season as your backup phone then you might want to consider getting the #Samsung #Galaxy S5. Although this is a 2014 model it still works quite well with today’s apps since the phone has a great hardware architecture. While it’s not a top of the line model when compared to today’s devices it is a dependable phone that has proven itself as a solid daily driver. There are however instances when certain issues can occur on this phone which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 charger is not compatible issue & other related problems.


If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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S5 Charger Is Not Compatible

Problem: I have a Galaxy S5.  It has been working fine until recently.  It started moving really slow and then when I tried charging it I am getting a message telling me that my charger is not compatible.  I have tried several chargers.  I did the safe mode thing and it worked for a few days but now I am back to getting that message again.   Now it won’t even work in Safe Mode.  What are my options?  I’ve read that I may need to do a factory reset but I am not sure on how to backup all my stuff.  I don’t want to lose my pictures, are they all saved to the sims card?  What to do?

Solution: Before doing a factory reset try cleaning the charging port of your phone first as dirt or debris stuck in this port can also cause this kind of issue. When cleaning the port you can use a can of compressed air. Once you have made sure that the port is clean and the issue still remains try charging the phone using a different charging cord, then a different charger if that fails.

To eliminate any battery related issues that can cause this problem you should also try using a new battery on your phone.

If the above steps fail then you should try doing the factory reset. To backup your phone data I suggest you use Kies or Smart Switch. These two are software programs made by Samsung which are to be installed in your computer.

If the factory rest still fails to fix the problem then we might be looking at a defective charging port. I recommend that you have this checked at a service center if this is the case.

S5 Not Charging After Phone Got Wet

Problem: Hi, I had accidentally dropped my phone in the bath, whilst it was full of water and I was able to take it out in less than 2 seconds and dried it off. But when I went to charge my phone it wouldn’t charge. When I did a soft reset it simply turned itself back on and sometimes it gives the notification of the battery symbol with the warning sign on it. I don’t know how to fix it.

Solution: What you need to do in this case is to make sure that the inside of the phone doesn’t have any moisture. Place the phone in a bag of rice for at least 48 hours. The rice will absorb any moisture inside the phone. Once this is done try checking if the issue still occurs. If it does then perform the following troubleshooting steps listed below.

  • Replace the battery with a new one.
  • Make sure that the charging port of your phone is clean by cleaning it with a can of compressed air.
  • Try using a different charging cord when charging the phone.
  • Try using a different wall charger when charging the phone.

If the problem persists even after performing the steps listed above then you should bring your phone to a service center and have it checked.

S5 Battery Dies When Opening Apps

Problem: I noticed a couple of weeks ago that my battery was dying without any notification. Previously, it would indicate Low Battery at around 20% now there’s no indication; simply OFF. I can play factory installed games, talk, and text with little usage to battery but once I open any other app (apps installed from Play Store, email, or internet surfing), it immediately dies. The phone charges without issue and I have ordered a replacement battery. I want to be certain that nothing different could be going on.

Solution: This particular issue is usually caused by a weak battery. Replacing this battery with a new one usually does the trick. If the issue still occurs even after getting a new battery then this might be caused by a software glitch. Do the following troubleshooting steps listed below if this is the case.

  • Start the phone in Safe Mode then observe if the issue occurs. If it doesn’t then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

S5 Not Charging If On

Problem: Galaxy s5 does not charge while the phone is turned on. Fell into water, but was only submerged for a second, and was dried immediately. Later that evening the phone stopped charging. The prongs on the left side of the charging port were bent, but neither the original charger nor a regular micro usb charger would work. Factory reset did not help. The phone now charges when turned off, but sporadically. Symbol of a battery with a lightning bolt in it appears on screen for a second, then disappears and reappears several seconds later. Charging is very slow like this

Solution: If the prongs of the charging port are bent then this could contribute to the issue. Then there’s also the possibility that water could have entered the phone and is affecting some components inside. What you need to do first in this issue is to make sure that the phone is thoroughly dry by placing it in a bag of rice for at least 48 hours. The rice will absorb any moisture inside the phone. Once this is done try charging your phone. If it doesn’t charge then try replacing the battery with a new one. You should also try charging the phone using different charging cords and wall chargers.

If the above steps fail then I suggest that you have your phone checked at a service center.

S5 Stuck In Reboot Mode

Problem: My Galaxy S5 seems to be stuck in ‘reboot’ mode – when the battery’s in, the phone vibrates and the black screen with the logo “galaxy s5” comes up for about one second, then the logo goes away to a black screen and the phone vibrates again. Within seconds, the phone goes through the whole process again.  I have removed battery, sim card and micro SD, tried to restart the phone in safe mode and got as far as my home screen before it went black again.  Please help!!! Thanks for your time.

Solution: Try getting a new battery and see if this fixes the problem. If it doesn’t then your other option is to do a factory reset. Take note that this will erase your phone data so make sure to have a backup copy before proceeding with this step.

If the problem persists then you should consider flashing your phone with its updated firmware file. Instructions on how to flash your phone can be found at several of the popular Android forums online.

S5 Does Not Charge

Problem: About a week ago my charger instead of charging started going down, after that then it stopped charging all at once. Now, it won’t charge unless I turn my phone off, and it’s not even charging at that. A lightning bolt appears, but it doesn’t have the red symbol noting it’s charging. I rece fly got a new battery and it’s still doing the same exact thing. So, I don’t know what to do. I tried blowing in the charging port, and plugging it into a PC. Nothing is working. Please, if you have any other things I can do to make it charge like it use to please help me.

Solution: You did the exact troubleshooting steps for this type of problem. Since the problem still occurs then this could already be caused by a damaged charging port or charging board. I recommend that you have this checked at a service center.

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