With the holiday season upon us a lot of people will usually be looking for a backup smartphone that they can use. The #Samsung #Galaxy #Note4 is one of the top choices since aside from having good specs this device is now being sold at a discounted price. First released in 2014, this model has become a dependable daily driver for most phone owners. There are however instances when certain issues can pop up on this phone. This is what we will be addressing today as we tackle the Galaxy Note 4 turns off after disconnecting from charger issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
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Note 4 Turns Off After Disconnecting From Charger
Problem: I was charging my phone when i disconnected it from the charger, i was trying to open whatsapp and suddenly it is gone. I tried to power the phone up with no luck. The battery was almost 88%. When i connected back the battery, the charging sign appeared again. I tried to turn on the phone again and once i reached the screen where i have to enter the pass, the phone goes dead again. I have repeated this process all over for several times with no luck. I than decided to turn on the note4 through safe mode. It is now on and connected to charger. Can you kindly support and tell me what is happening to my mobile which suddenly went faulty without any reason
Solution: The problem could be caused by a battery that’s failing to work. You can try replacing this with a new one. If you will need to purchase a new battery then first try to do the following troubleshooting steps listed below that allows you to check if the phone software is causing the problem.
- Start the phone in Safe Mode. If the issue doesn’t occur in this mode then an app you downloaded could be causing the problem. Find out what app this is and uninstall it.
- Start the phone in recovery mode. Wipe the cache partition of your phone.
- Backup your phone data then do a factory reset.
If the issue still occurs after performing the troubleshooting steps listed above then you should try getting a new battery. If using a new battery doesn’t fix the problem then I suggest that you have your phone checked at a service center.
Note 4 Turns Off On Its Own
Problem: Hello, As notated in the form, I have a Galaxy Note 4. A couple months ago my phone would occasionally go “Dead” on its own. What I mean by this is, my phone appears to turn off, on its own, immediately. It has never happened while in use. Rather, while I have it in my pocket or on my desk next to me, and then I go to use it and its non responsive. The home, power, and sound button have no response on my completely black screen. The only way I have to fix this is to take out my battery and put it back in for it to start back up once I hold the power button. This past week or so, this phenomenon has increased a lot, I have had to take off my protective otterbox case so that I can remove the battery to restart it easier since this occurring more often. Any help or advice you can provide for me will be greatly appreciated. I’m sure you will tell me to update my device, which I will do this evening now that I notice a newer version is available upon completing this form. So feel free to include any other steps or advice in case that does not resolve my issue. Thank you for your time, I hope you have a great day!
Solution: Updating your phone software is one good way to troubleshoot this problem. However there are other factors that you should also check that might be causing this problem. Listed below are the troubleshooting steps that you need to do for this particular issue.
- Try to check if the issue occurs when your phone is started in Safe Mode. While your phone operates in this mode only the pre-installed apps are allowed to run. If your phone doesn’t turn off then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Try wiping the cache partition of your phone from the recovery mode. This deletes the cached system data of your phone which could be causing the problem.
- Backup your phone data and do a factory reset.
- If your phone has a microSD card installed try removing it.
- Try using a new battery on your phone.
If the issue still occurs even after performing the steps listed above then you should have your phone checked at a service center.
Note 4 Battery Drains Quickly
Problem: Hi, I have a Samsung Note 4 that I bought used about 2 years ago. It is model N910W8, I’ve been having an issue for a while where at the end of the work day the phone goes from 45% charge, to 13% and then dies in a matter of minutes. I have bought a “PowerBear Note 4 Battery | 3220 mAh Li-Ion Battery for the Samsung Galaxy Note 4” from Amazon.ca and then I was concerned that maybe I hadn’t bought the right one so I looked up “NFC/Google Wallet Capable Anker 2 x 3220mAh Li-ion Batteries for Samsung Galaxy Note 4, N910, N910U 4G LTE, N910V(Verizon), N910T(T-Mobile), N910A(AT&T), N910P(Sprint) with Anker Travel Charger” Should I cancel the original order and buy the 2nd one?
Solution: The second option allows you to use the NFC feature of your phone properly as it has an NFC antenna. If you regularly use the NFC feature of your phone then go for the second option.
Note 4 Goes to Loop When Battery Reaches 33%
Problem: When the Power hits 33% the Samsung Note 4 goes into a loop in terms of powering down, starting up to the Verizon Screen, and then failing to boot, over and over – yet, if I plug into a power source, it immediately starts – could it be a hardware problem with the power sensors, or a software issue? Let me know – device worked perfectly the first year I had it – have swapped batteries with new ones, same problem …
Solution: If you have already swapped the battery on this phone then the next step is to check if a glitch in the phone software is causing this problem. To do this you need to backup your phone data then do a factory reset. Once the reset is complete do not install anything in your phone yet. Try to check first if the issue still occurs. If it does then this could already be caused by a malfunctioning component inside the phone. If this is the case then I suggest that you have your phone checked at a service center.
Note 4 Shuts Off When In Sleep Mode
Problem: Ever since the last update (about in the middle of October I think), the messaging was slow and choppy, the internet had trouble connecting, and the video apps (like Twitch and youtube) wouldn’t load as fast as they used to. I looked on the Samsung Galaxy help site and the recommended solution to the problem was to backup any important things and then do a factory reset, because the previously installed software just wasn’t meshing well with the new software the update wanted to install, and the factory reset would make sure everything meshed up smoothly. So last week I saved my art to a dropbox and then did a factory reset, which took about an hour. This is when the real issues began. My phone, if left in sleep mode for more than 5 to 10 minutes, will shut off (especially if I leave apps like Twitch or Tumblr open, but not actively in use), attempt to restart, and then shut off again, after which I can’t use the power button and have to pull the back off and remove and replace the battery. I know it isn’t a swollen/damaged battery, because we replaced one earlier this year and the battery I got as a replacement hasn’t swollen up or leaked any. Also, if I leave it to reset enough times or it does it when I’m sleeping, I’ll wake up to the green android mascot saying that something is being downloaded remotely onto my phone from a local Samsung server. I purposefully left it overnight when it happened the day before, hoping that it was just a long software download that took a few hours, but even after 10 hours uninterrupted it showed no signs of beginning to download anything or finishing downloading something, it was the same screen I had left it as. Do you know anything about what’s happening?
Solution: I suggest that you do another round of factory reset but this time do it in recovery mode. Make sure to backup your phone data before doing the reset. Once the reset is complete don’t install anything in your phone yet. Try to check first if the issue still occurs. If it does then try to check if this is caused by the battery by using a new battery on your phone.
Should the above steps fail to fix the problem then this could already be caused by an internal component that is failing to work. I suggest that you bring your phone to a service center and have it checked if this is the case.
Note 4 Has Trouble Turning On
Problem: Hi, i have tried every possible steps you have shown on the website for the Samsung galaxy Note 4 but the phone still has trouble turning on. The phone will switch on until the pass-code screen and then automatically just switch off or the phone wont turn on at all. I know you would advise to give the Note 4 in for repair but is there any other procedure you would recommend. If there is any way i can fix the phone myself please do reply.
Solution: If you already performed most of the software related troubleshooting steps then you should try replacing the phone battery. If using a new battery doesn’t work then you should bring the phone to a service center and have it checked.
Note 4 Turns On And Off Gets Hot
Problem: Model 910G Phones goe’s power off on its own with no specific activity going on.even if the battery is 80% .when the phone gets off. it does not stop there. once it gets switch off it goes on/off continuously for some time and gets hot .so hot that I had to remove it’s battery .
Solution: If your phone has a microSD card installed then taking it out as this might be causing the problem. If this doesn’t fix the issue then I suggest that you immediately do a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete don’t install anything in your phone yet. Try checking first if the issue still occurs. If it does then try replacing the phone battery with a new one.
Should the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.
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