The #Samsung #Galaxy #Note4 is one of the few 2014 devices that’s still quite popular today. A lot of people are still using this phone model and are quite pleased with it. What makes this device stand out is its excellent hardware combined with constant software updates. Although this is a good phone model there are instances when issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 shuts off when using apps issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Shuts Off When Using Apps
Problem: When I’m using any app on my phone, a Galaxy Note 4, my phone shuts off completely even when my phone is fully charged. Then when I attempt to turn it back on it stays on the Samsung logo. If I connect to my charger while turning on my phone, it will turn on properly and I can began using it again, but not long afterwards my phone shuts off again.
Solution: You can start the troubleshooting by eliminating the battery as a possible cause of the problem. Get a new battery and replace the old one that your phone is using. Make sure to charge the battery before checking if the issue still occurs. If it does then the next step is to verify if the phone software has anything to do with this issue. Follow the troubleshooting steps listed below. Move to the next step if the problem still occurs.
- Start the phone in Safe Mode. When the phone is running in this mode only the pre-installed apps are allowed to run. If the issue doesn’t occur in this mode then it could be caused by one of the apps that you downloaded. Find out what app this is and uninstall it.
- Wipe the cache partition of your phone from the recovery mode.
- Backup your phone data then do a factory reset.
If the problem still occurs even after performing the steps listed above then this could already be caused by an internal component that’s failing to work possibly the power IC. If this is the case then I suggest that you bring your phone to a service center and have it checked.
Note 4 Not Turning On After Drop
Problem: My samsung galaxy note 4 has something wrong with it, I dropped it on my bedroom floor and I went to pick it up and turn it on but it would not turn on so I put it on the charger computer and wall and a battery thing popped up and it was flashing/vibrating every like 3-4 seconds and I tried to turn it on, it says samsung galaxy note 4 like it usually does when you turn it on but then the screen went totally black and I tried turning it on but it wouldnt turn on. It has been charging all day and I don’t know how to fix it I am really hoping you do.
Solution: If this issue just occured right after you dropped your phone then chances are some component inside the device has been affected. To troubleshoot this problem try taking out the battery of the phone first then press and hold the power button for at least a minute. Reinsert the battery then turn on your phone. You should also check if the phone turns on with a charger connected to it.
If the problem persists then try getting a new battery to eliminate any battery related issues.
Should the above steps fail fix the problem then I recommend that you bring your phone to a service center and have it checked.
Note 4 Does Not Turn On After Drop
Problem: My samsung galaxy note 4 has a problem and I don’t know what is wrong with it, it has been turning of on me when the battery level is at 30-40% all day today and then I dropped it on my bedroom floor and then picked it up to turn it back on but it wouldn’t turn back on so I plugged it in to see if it needed to be charged and the battery thing pops up it vibrates and the battery has a line going through it and I tried to turn it on while it was on the charger, the very first part of when I turn it on pops up but then it goes away and it does not turn on. What do I do?
Solution: This is a similar problem to the one we have tackled above. Try to do the same troubleshooting steps as listed. If the issue still occurs then you should have your phone checked at a service center as the problem could be caused by a malfunctioning component.
Note 4 Turns Off On Its Own
Problem: My galaxy note 4 always turn off by its own and it cannot turn on until i charged it and then the battery will be low although before the battery were full. If i were playing with my phone the battery always became 0% fastly. I already change to new battery and had reset the phone but the problem still not solved.
Solution: If you have already replaced the phone battery and also performed a factory reset then the problem is now most likely caused by a component inside your phone that’s failing to work most likely the power IC. For this case I suggest that you bring the phone to a service center and have it checked.
Note 4 Turns Off With Charge Left
Problem: My phone has the similar problems as stated by the other customers. I have it set to tell me the battery is low at 15%. I was taking pictures and it started doing this at 30%. I plugged it in and it started up okay. Today it did the same thing as before, I let it go through about 8 to ten cycles and noticed it was at 80%. I got fed up and shut it off for about 30 minutes, turned it on and was okay. Maybe Verizon put a bug in the app to drive us crazy enough to upgrade our phones, who knows, haha?
Solution: What you should do first in this case is to check if an app you installed is causing the problem by starting the phone in Safe Mode. While the phone works in this mode only the pre-installed apps are allowed to run. If the issue doesn’t occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
If the problem occurs even in Safe Mode then I suggest that you backup your phone data and do a factory reset. You should also try replacing the battery with a new one to verify if your current battery is causing the problem.
If the issue still occurs even after performing the above troubleshooting steps then this could already be a hardware problem. For this you will have to bring the phone to a service center and have it checked.
Note 4 Gets Stuck In Bootloop
Problem: Hello, I’m currently overseas in South Korea so I had the opportunity to take my phone directly to a Samsung repair center. My note 4 became stuck in a bootloop and does not respond to Odin, soft resets or memory clearing. Once it’s powered on, the only way to stop it from looping is by removing the battery. I was told by the repair center that the only way they can fix it is by replacing the entire motherboard. This does not make sense to me since clearly the device powers, shows full images, charges, responds to the keys, etc. It just seems to be the software is corrupted. Is there any way to completely clear the main boards memory, it’s bios essentially, via a Jumper set or anything? I feel like if I could do a full reinstall of the software from scratch it would work. Thank you for any help you can provide.
Solution: You will need to backup your phone data then do a factory reset first. Once the reset is complete try flashing your phone. If the phone still does not respond to Odin then try the following steps listed below.
- Clean the charging port of your phone using a can of compressed air.
- Try using a different USB cord.
- Try connecting the phone to a different computer USB port.
Should the issue persist then you should have the charging port of the phone checked as this might be causing the problem.
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