Samsung Galaxy Note 4 Randomly Shuts Off On Its Own Issue & Other Related Problems

With several new smartphone models available in the market today there are still quite a good number of consumers using the #Samsung #Galaxy #Note4. Despite this model being released in 2014 it’s still powerful enough to handle most of the demands of the phone owner which is why it has a great staying power. Constant software updates also plays a role in making this phone great. While it has proven itself as an excellent daily driver there are instances when certain issues can occur on the device. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 randomly shuts off on its own issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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Note 4 Randomly Shuts Off On Its Own

Problem: My Note 4 randomly turns off on its own. The only thing that’s troubling me so far is that it doesn’t show the turn off screen when turning off the phone, it’s just like the battery was removed and the screen’s shutting down for no reason at all even when I’m at 40%. Then, I have to put it in the charger even for 5 seconds and it will open again. I was wondering if there’s a damage in my phone or if it was just normal

Solution: The first thing that you will want to do troubleshoot this problem is to check if any software issue is causing this. This is because checking the phone software can easily be done while checking for hardware problems usually requires certain components to be tested if they are working correctly.

Start the troubleshooting by starting your phone in Safe Mode. This is a great way to check if an app you installed is causing the problem since only pre-installed apps are allowed to run in this mode. If your phone doesn’t turn off in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Should the problem still occur even in Safe Mode then proceed with the steps listed below. Move to the next step if the issue still occurs.

  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.
  • Try replacing the phone battery.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.

Note 4 Won’t Turn On Won’t Master Reset

Problem: My Samsung note 4 won’t turn on, won’t reset, won’t master reset, and now it only shows the battery symbol in Grey with a bolt in the middle as when it starts to charge bit it doesn’t. Battery was checked and was told battery is still good. Went to my phone provider and contact technical support and was told they can’t do nothing for me. Please is this phone able to be saved because I only have it for two years. Thank you

Solution: Even if the battery has been tested to be good you should still try using a different battery on your device. Once you have made sure that replacing the battery doesn’t work then this problem could already be caused by some internal component that is failing to work. I recommend that you bring your phone to a service center that does board level repairs and have them check your phone.

Note 4 Dies At 50% Battery Life

Problem: hi I have a note 4 have had it for 2 years. having trouble with battery dying after 30 percent now at 50 percent it turns off but when charging show it  still has like 40 percent left. I ordered a new battery from Samsung I have not got it yet. **now this morning I noticed my usb charging cord that came with phone. was severed at where plug to phone and cord meet.. plastic is open like a cut and some wires coming out..( I am going to try and get another cord from the Samsung people or sprint) now I just checked it yesterday evening and it was fine?? I have also had less battery life and I did check apps and documents also just had a firmware update and says needs another?? I usually take it to best buy Samsung people cuz sprint is clueless can u help??

Solution: Well right now you should prioritize getting another charging cord since the one you are using could potentially cause problems. Even if it’s working right now the fact that the wires are coming out is dangerous since it could cause a short circuit. So replace the cord then wait for the new battery.

If the problem still occurs even with a new battery and when charging the phone using a new cord then what you will want to do right now is to do a factory reset. This allows you to check if the phone software is causing the problem. Before doing a reset make sure to backup your phone data.

If the above steps fail to fix the problem then this might already be caused by a component inside the phone that’s failing to work, possibly the power IC. You should bring your phone to a service center and have it checked if this is the case.

Note 4 Stuck In Boot Loop

Problem: Hi i’ve got an issue with my phone. It will start up and get to the samsung screen with a blue light. Then it cuts out and tries to reload again. It doesn’t get to the samsung screen the second time before cutting out again. I think its a problem with an app as i opened up an app and my screen went black and now it wont work. I’ve tried to open the phone up in safe mode but it just showing a black screen with blue light at top.

Solution: This issue is usually caused by a software glitch which is why this is what we will be checking first. Try to follow the troubleshooting steps listed below. After performing a step check if the issue still occurs. If it does then proceed to the next step.

  • Take out the battery and the microSD card ( if you have one installed). Press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM.
  • Start the phone in recovery mode then wipe its cache partition.
  • Connect the phone to its charger for at least 20 minutes then turn on your phone while still connected to the charger. If the phone turns on the you might be needing a new battery.
  • Start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data so make sure to have a backup copy first.

One last troubleshooting step you should consider is to flash the phone with its stock firmware file.

If the above steps fail to work then bring your phone to a service center and have it checked.

Note 4 Installing Updates Loop

Problem: My phone auto-updated in the middle of the night. It now won’t turn on and just keeps looping and says “installing updates” and then says no command and takes me to the reboot menu. I’ve tried wiping the cache partition, I’ve pressed the wipe data/factory reset. Everything I can think of. I dropped it a week ago and since then it will freeze or randomly reboot. It updated while I was at earlier tonight and froze. I got it back on though and then it does this lol

Solution: This might be a combination of a hardware and software related issue. On the hardware side the drop might have caused some component inside the phone to fail to work. On the software side there might have been some glitch that occurred when the phone auto updated causing this problem.

The best way to deal with this case since you mentioned that a factory reset doesn’t work is to flash your phone with its updated stock firmware file. Make sure to backup your phone data before doing this.

Should the problem persist then you should bring your phone to a service center and have it checked.

Note 4 Back Button Activates Randomly When Phone Is Charged

Problem: Hey. I have a note 4 and when I charge it the back button activates randomly. So the bottom two lights will light up and my phone will vibrate and I will go back as if I hit the back button. It seems to have the physical reaction of me pressing it. It usually happens around 10%-20% and around 50%-70% have you ever heard of this and if so do you know what I can do?

Solution: For this particular problem you will want to make sure first that the charger and charging cord isn’t causing the issue. Use a different charging cord and wall charger when charging the phone.

If the issue still occurs then try cleaning the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is completely removed. Charge your phone again.

One last troubleshooting step that you can do is a factory reset. This allow you to check if the phone software is the culprit. Just make sure to backup your phone data before doing the reset.

If the above steps fail to fix the problem then this could be caused by some form of short circuit inside the phone that activates when you charge the device. I recommend that you have this checked at a service center.

Note 4 Turns Off On Its Own

Problem: My Samsung galaxy note 4 just goes off on its own, tries to come back on and then goes off again. When it tries to come back on, it doesn’t boot fully. It’ll only display the Samsung logo and the phone model number and then go off again. this procedure repeats itself until I take the battery out. Now I’ve realized it sometimes turn on fully when plugged in. Please what is the solution to this problem?

Solution: It’s possible that this could be caused by a faulty battery. Try getting a new battery first then check if the problem gets fixed. If it doesn’t then try doing a factory reset. Since this will erase your phone data make sure to have a backup copy first.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.

Note 4 Shuts Off When Battery Is 65%

Problem: My phone would be fully charged and shut off at any point and time after 65%, regardless of how much I used it and what apps I used. I would try to turn it back on and the phone would start again, but almost immediately shut right back off. The only way for me to have it turn back on and stay on was when I would put it back on the charger for a few moments. I backup up my phone and then reset it back to factory settings. Now, it charges incredibly slow and despite charging for about 5 hours now, it has yet to go above 70%.

Solution: Since the factory reset appears to fix the shut off issue then you might want to try replacing your phone battery to eliminate the slow charging problem. You should also try using a different charging cord and wall charger as this might be causing the problem.

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