Rooted Galaxy Note 4 showing system error message and won’t download, touchscreen not responding, other issues

If you’re looking for solutions to your own #GalaxyNote4 issue, our post today might help. In this material, you’ll find 6 more Note 4 problems that we’ve collected since last week. If you don’t find a similarity to your own issue here, don’t forget to visit our main Note 4 troubleshooting page.


Below are the issues we cover in this post:

  1. Galaxy Note 4 randomly reboots and keeps showing apps has stopped errors
  2. Galaxy Note 4 shuts off randomly reboots
  3. Galaxy Note 4 losing battery fast | Galaxy Note 4 touchscreen not responding, freezing
  4. Rooted Galaxy Note 4 showing system error message and won’t download | Galaxy Note 4 stuck in bootloop
  5. Galaxy Note 4 drops calls, sending SMS in Greek, won’t connect to PC via USB, randomly shutting down
  6. Galaxy Note 4 not receiving all text messages

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note 4 randomly reboots and keeps showing apps has stopped errors

Reboots randomly when phone feels hot or cold for past few weeks. getting worse. “keyboard stopped” “touchwiz has stopped” amongst many other “has stopped” messages. booted in Safe mode for most of the day & has no issues. Uninstalled all unused or recently downloaded apps (unsure if any were downloaded since issues began). just Factory Reset phone to find it rebooted again! Did feel warm this time so I took off the cover. then I got another “..has stopped” message too. Absolutely gutted. only had this note 4 for a few months at best. worked well in the beginning. I am about to throw it at the wall… could a tempered glass screen protector be causing phone to get too hot? I am out of ideas… Has also tried wiping cache section prior to factory reset too. HELP!! — Eclipse__83

Solution: Hi Eclipse__83. Android troubleshooting is simple — if you’ve already exhausted all software solutions, then the problem must lie on the hardware department. Software solutions in this case includes:

  • wiping the cache partition
  • booting in safe mode
  • updating apps and Android operating system
  • master reset
  • flashing stock firmware

Random reboot issue can be caused by bad hardware as much as it can be by a software glitch. If nothing changed after doing a factory reset (and without any app installed), that’s a clear proof of a hardware problem. We don’t think a tempered glass screen protector can cause overheating but if you want to know for certain, simply remove the said screen protector. Some other hardware causes can be a defective battery or some unknown hardware error. That said, you must find a way to have the phone repaired or replaced.

Problem #2: Galaxy Note 4 shuts off randomly reboots

For the last 6 months or so when my phone gets to 20-30%, it shuts off and continually starts to reboot then powers down over and over again without fully coming online. I have small issues here and there with various apps freezing and what not. If I use certain apps (Snapchat, Facebook) below 40% battery life, it does the same thing. Removing the battery doesn’t help. I’ve gotten a new battery sent from the manufacturer. Unless it’s plugged in charging, it doesn’t fully reboot.

I’m a lifetime droid user because of the functionality but things like this make it seem like you HAVE to buy the new phones, otherwise the constant OS updates force your phone out of action which makes me want to look elsewhere! And then when my wife, who still has her iPhone 5s has no issues what so ever, says that Apple is a better choice I have no rebuttal. My phone shuts down randomly and it’s obvious that with every new update the functionality/reliability of my 700$ phone which was purchased less than 2 years ago goes down considerably. It almost seems like there is some underlying scheme to push me to buy the latest and greatest phone…I guess I don’t have a choice, either that or get go iPhone which i don’t want to do. Long story short; any suggestions or am I just a victim of corporate greed here. — Ryan4366

Solution: Hi Ryan4366. As mentioned above, there are many reasons why a smartphone reboots randomly on its own. If you haven’t done any software troubleshooting yet, we’ll detail the steps to you below.

Wipe the cache partition

System updates and/or app installations can sometimes corrupt the system cache, which in turn can result to erratic app behaviors. To prevent this situation from happening, you must wipe the cache partition regularly, or right after installing a system update or app. Here’s how to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Restart the phone in safe mode

Not all developers have the resources to make their products updated all the time. Thus, there’s always a possibility that some apps can become incompatible after you install a new Android version. If you want to minimize problems in your device, you have to make sure that all your apps are compatible with the operating system all the time. To check if an app is incompatible, try going to its installation page in Google Play Store. You can also refer to the reviews from other users to see if they’re also having the same problem as you. If you install apps outside of the Play Store, it’s your responsibility to know if that app is safe and compatible. Contact the developer if you’re not sure.

To see if one of your installed apps is to blame though, you can boot the phone in safe mode. While this mode is active, all third party apps will be blocked from running. So if the issues won’t occur, that’s proof that one of your apps is problematic. Be reminded though that safe mode won’t help you pinpoint what app is causing the trouble. To do that, you must uninstall apps individually  and observe how the phone works after every uninstallation.

Here are the steps on how to boot your Note 4 to safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.
  • Observe the phone for at least 24 hours to see any difference.

Restore all software settings back to default

If the problems persist even when you’ve booted your phone in safe mode, the cause may be at the operating system level. To check, you must wipe the phone via factory reset. This will not only delete existing software glitch but will also help you tell if bad hardware is the culprit. Factory reset is actually simple. It basically just wipes the phone’s internal storage and revert the operating system back to its known, working state. Without third party apps and only running a bug free Android version, it’s your only tool to know if the problem is either hardware or software in nature. To put it simply, if the problems will not occur after a factory reset (and without any third party apps), that means a software bug was the cause of your issue. However, if the problem remains even without all your apps after a factory reset, the cause can only be at the hardware level. In this case, you must find a way to have the phone repaired or replaced. Below are the steps on how to master reset/factory reset your phone:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #3: Galaxy Note 4 losing battery fast | Galaxy Note 4 touchscreen not responding, freezing

I own a Samsung Note 4 phone. I have had it for about three years in mint condition. The all a sudden it starts acting weird. First the battery was draining faster than normal. Then the phone would randomly restart itself or turn off. Then it started not reading my touch and it would freeze. I didn’t have many apps but I deleted some to the point where I only had four to fix the problem but it wouldn’t work. So then I factory reset it and the problem insist. I would end up popping the battery out for a bit and putting it back in to fix it and it worked for a bit, but the problem still continues. Please help, I don’t really have money to get it fix and I need my phone for business. (P.S. don’t know the android version, so I guessed) — Cailey

Solution: Hi Cailey. First of all, your battery drain concern is expected for a phone at this age. The Lithium-ion battery on your phone must have significant capacity loss over the years. A typical battery of this type can start showing bad performance symptoms 6 months after unboxing onwards. As you use the battery day in and day out, you’re also shaving off more time from its maximum life span. That means that the more you use it, the smaller its capacity to hold a charge becomes. If you’ve noticed that you seemed to have charged your phone more often lately, that’s because the capacity of the battery has become smaller. To fix the problem, simply get a brand new battery from Samsung.

For the freezing and intermittent unresponsive touchscreen issue, the cause may be hardware in nature. To check, you must do the software troubleshooting we suggest for Ryan4366 above. If all software solutions have been tried, then you must find a way to have the phone repaired or replaced.

Problem #4: Rooted Galaxy Note 4 showing system error message and won’t download | Galaxy Note 4 stuck in bootloop

Hello. I had a rooted device which was working fine until one day it started giving some system error message, plus that it was unable to download. It was with Lollipop and the device was rooted but it was working for a year without any problem when it started. It started to reboot by itself not being able to boot completely. So I tried to install official Marshmallow using Odin. It came to PASS and after that it tried to reboot and it couldn’t. After several attempts to reboot it said that it is corrupted and it needs factory wipe that I did several times and it did not work. Every time it says that it is installing apps and then it starts to reboot over and over again. It is the same whether I try to put new OS on or I just try to do factory reset. Please help! Thank you! Martina

Solution: Hi Martina. We don’t usually provide support for rooted phones or for those running unmodified software. Root-related issues may be due to an app or to any software you’re using so the solution may only be fixed by the developer of the root or app you’re using. Of course, there’s also that chance that there’s an unknown hardware issue behind the problem. Since you’ve already tried factory reset and flashing, you can assume that bad  hardware may be to blame. Try using another battery to see if that will help. If the random reboot issue persists despite having used a new battery, consider approaching a good technician so hardware can be checked.

Problem #5: Galaxy Note 4 drops calls, sending SMS in Greek, won’t connect to PC via USB, randomly shutting down

I just manually updated my software on my Note 4 Verizon. My goal is to save pictures, videos and possibly text messages onto a drive (or my computer, cloud, something) so I can factory reset my phone. The issue I had with my phone were:

  • hanging up phone calls,
  • slow, phone freezing or shutting down,
  • sending Greek text messages,
  • not connecting via USB (esp. to Samsung Kies 3)

 Now that I got a newer version it does run faster it shuts off. When you turn the phone on the red screen says Verizon gets frozen or takes forever to open. Phone won’t let me delete text messages, only a couple at a time and this takes minutes to do. When I turn on Samsung Kies 3 and plug my phone in via Samsung USB Kies 3 says unlock my phone…but my phone isn’t locked in any way. Help Please Thank You. — Brandee

Solution: Hi Brandee. If your main aim is to create backup of your files, you must first find a way to make the device stay stable long enough to do the transfer. If you can’t do that, then there’s no way to do a transfer. One of the first step that you want to try is to boot the phone in safe mode. If the cause of the problem is one of your third party apps, safe mode should take care of the stability issue.

If booting to safe mode won’t help, the next thing to do is wipe the cache partition. This will help ensure that the phone uses a fresh system cache. Refer to the steps above on how to do it.

If wiping the cache partition won’t help either, try using another battery. If that one also won’t make any difference, you’re out of luck. You must do a master reset to see if the problem is at the operating system level.

Problem #6: Galaxy Note 4 not receiving all text messages

I’ve had my Samsung Galaxy Note 4 for almost two years and experienced no issues. However, starting over the summer, I noticed that I often do not receive some texts from people. Friends and family have sent me screenshots of texts they’ve sent and that I haven’t responded to because I didn’t see them on my end. Again, I am receiving texts, just not all of the texts. Based on my own detective work, I would guess that I’m not receiving somewhere between 10-20% of texts people send me. Not good, especially when people think you’re just ignoring them.

I’ve tried troubleshooting and there appears to be no discernible pattern. It’s not certain numbers in my contacts. This seems to happen to most people I frequently exchange texts with. My location doesn’t seem to matter. Judging from the screenshots people have sent me, it didn’t matter if I was at work or home and hooked up to Wifi or out and about and using data; some messages just don’t come in. It also doesn’t matter if the person has an iPhone or not. My parents have a Samsung and an iPhone and they have both sent me texts that I haven’t received (or seen, not sure if there’s a difference. If so, that may be helpful in figuring out what the problem is). I’ve called Verizon Customer Service and they assert it’s something with the network connection at the time but as I’ve mentioned it happens no matter where I am or if I’m connected to strong Wifi or using data. I’ve tried some solutions for similar issues on this website like clearing the cache and deleting old messages but that hasn’t helped. Any advice or possible solutions would be greatly appreciated. — Kyle

Solution: Hi Kyle. An issue like yours is rarely phone-related but you can try to wipe the cache and data of your messaging app to see if that will help. To do that, follow these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

The other troubleshooting steps you can try involves:

  • wiping the cache partition
  • booting in safe mode for a few days so only pre-installed apps run
  • using a different messaging app, and
  • factory reset

If all these solutions won’t help, let your carrier know about the problem so they can check at it again. There’s nothing a third party technician like us can help to solve an issue like this. This is either an account- or network-related issue. Either case, your carrier should help in identifying the cause of the problem.


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