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How to fix Samsung Galaxy S6 Edge that won’t turn on [Troubleshooting Guide]

There have been reports of some Samsung Galaxy S6 Edges that won’t turn on. In fact, we received several emails regarding this issue. One of our readers narrated that her phone just turned off on its own out of the blue and refused to come back on. In this case, since there’s no apparent cause, troubleshooting must be done following basic and safe procedures.

We technicians have our own way of knowing what the problem is. Some might jump to a more risky procedure while majority of us prefer the safer route especially when dealing with expensive smartphones like the Galaxy S6 Edge.

If you’re one of the people having this problem, then read on as I will guide you through discovering what the problem is and finding a solution for it. But please note that the issue might be caused by just an app, a glitch in the system, a corrupt data or cache, or a hardware fault. Whatever the cause is our main goal is to bring the phone back to life.

However, if you have other problems, then I suggest you visit our Galaxy S6 Edge Troubleshooting page as we listed the problems we already addressed. Try the solutions we provided and if they didn’t work for you, email us at mailbag@thedroidguy.com. Provide all necessary details of the problem so we can accurately assess the issue and provide you with appropriate solutions.

Here’s a couple of emails we received regarding this problem.

Email 1: Hi guys! I have a new Samsung Galaxy S6 Edge. It’s been with me for a couple of months now and I’ve always took good care of it. No water damage, it wasn’t dropped or something. Yesterday, it turned off on its own and when I tried to turn it on, nothing happened. I’m freaking out now because I don’t know what to do so if you could just help me with it, I would surely appreciate it.

Email 2: Hello droid guy. My S6 Edge won’t turn on when I press the power key. It’s been like this for almost two days now. All I remember is that I left it charging overnight and when I woke up in the morning, the screen was off and won’t turn on. What’s the problem here? Help me, please.

Now, going back to the problem, here’s how you troubleshoot Samsung Galaxy S6 Edge that won’t turn on…

Step 1: Charge your phone

There have been reported cases wherein the owner thought the phone still has enough battery left only to find out it was draining its power faster than before. So, this procedure is to rule out the possibility that it’s just a drained battery issue.

This very basic procedure actually provides more insights to the problem than just telling you whether the battery is empty or not. It actually forces the phone to respond to it. For instance, it will force the phone to display the usual charging icon or to light up the LED indicator at the top of the screen. If these “charging signs” show, at least, as early as this stage, you can almost tell the phone’s hardware is fine. In this case, allow the phone to charge for, at least, 10 minutes.

What if the phone won’t charge?

Well, then, that’s a not charging issue and there’s a different troubleshooting guide for that.

Step 2: Try turning on the phone

Assuming the phone charged when you plugged it in and you allowed a few minutes to replenish its power, try turning it on normally to see if it fires up. While all those charging signs were present when you plugged it, there was no guarantee the phone would turn on. So, if the phone didn’t power up, proceed to the next step.

Step 3: Try booting the phone in Safe Mode

There were cases wherein the device refused to turn on after an app crashed rendering the phone unresponsive. Booting in safe mode will temporarily disable all third-party apps. So, if one of those apps caused the problem (assuming the problem is as simple as that), then the phone should be able to boot up in safe mode successfully. Otherwise, try the next step.

How to boot in Safe Mode

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Step 4: Try booting the S6 Edge in Recovery Mode

The Recovery Mode or the Android System Recovery allows the phone to power up every component inside without actually loading the Android GUI. It means that your phone can easily get into this mode provided that all hardware components inside including the battery and display panel are fine. So, if your device refused to boot up in this mode, it’s more likely a hardware issue than firmware.

Here’s how you boot in Recovery Mode…

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.

Step 5: Send the phone in for repair or check up

At this point, it is almost certain the problem is with the hardware. Your Galaxy S6 Edge might still be under warranty so opening it by yourself will automatically void it. If you have enough skillset to open your phone up and check up the inside to be sure if it’s a hardware problem or not before asking for help from a technician, then proceed at your own risk. Otherwise, have someone with enough knowledge and skills handle it for you.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Phone Won't Turn On Troubleshooting

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We are always open to your problems, questions and suggestions, so feel free to send them at mailbag@thedroidguy.com. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

26 Comments

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  1. My Samsung Galaxy S6 Edge had gone flat so i when to charge it but it didn’t charge and it hasn’t since I’ve tried turning it on but no luck id had it for a while and it was dropped and had a damaged screen

  2. Thank you guys so much! My s6edge today turned off out of nowhere, only the blue light was blinking and when i tried calling from another phone, it wouldnt even ring! All while Im travelling!! Thanks to your tips ( i pressed power, volume low and center buttons) I was able to restart my phone!

  3. my s6 edge keeps turning on and off on its own! it keeps restarting on and on but stops at “verizon” logo and then starts over….i cant seem to make it on!it keeps doing that until the batterie is draining…am crying hep!!

  4. hi i actually try all this but my phone is still not responding and when charging it still heat up. what can i do to fix this issue?

  5. I have tried everything still not working. The phone is on but just has the samsung logo on the screen wont turn off either

  6. my phone didn’t turn on even after following all these steps many times.. nothing works.. whenever i put the device on charge the notification light doesn’t turns on but the device becomes extremely hot.. plx help me its like two months for me now without the phone..

  7. my phone wont do anything… S6 + I tried the volume up and home and power button.. nothing happened. I get no charging light when I try to charge my phone. it just seems like my phone died.
    Please help. Please help.

  8. my phone wont do anything… S6 + I tried the volume up and home and power button.. nothing happened. I get no charging light when I try to charge my phone. it just seems like my phone died.

  9. Batter went dead last night so put it on charge all night. Said 100% charged so went to turn it on and it won’t turn on :-/

  10. Hi i have s6 sm g920f wont turn on wont connect to pc wen i charge it it gets warm and batterie does a well as i have took back off to see if battery was disconnected everything seem normal any suggestion been told its the -Power-Manager-BGA-IC-Chip needs replacing??

  11. mine still isnt working … i have done everything even factory reset the thing and all ive got is the samsung logo pulsating … no load up nothing… i cant seem to fix it

  12. Thank you. The last item worked. Saved me a long trip to the nearest Vodafone shop and missing a lot of important calls.

  13. Mine crashed on me this morning. I had recently accepted an update and then had warning mof high battery usuage of the Zcamera. Didnt delete then but have done so this morning when i was able to get in. Hope that helps others.

  14. My screen seems to be jumping real bad then 15 secs goes black , it just moves up and down fast the lcd

  15. Thank you, I tried everything, every button. The only thing that woke my phone up was pressing power and volume down button. It was freaking me out. I love my phone

  16. There is Hope!…

    So my 6Edge crashed…nothing..no matter what buttons pressed..Volume & Power nothing..
    Reboot,Safe mode,Recovery Tips Didnt work..

    Then when plugged in..would show charged to 100%..and only Samsung Logo come on brief second .then black..

    If i left phone untouched,but charging it would just turn in and off(just 1 sec) by itself over and over…

    After 4 days of same thing…

    Before ready to take back to At&t for a new phone…

    I Left it charging but untouched for about 2 hours and it just came back on by itself!!!

    SO.. if your phone won’t turn back on. I just recommend that you leave it plugged in and on and give it several days and it might come back on before you just dump it get rid of it…

    Good Luck!!

  17. the first time it blacked out , this worked. after three more blackouts, the method suddenly stop.. what do I do

  18. my phone wont do anything… S6 edge + I tried the volume up and home and power button.. nothing happened. I get no charging light when I try to charge my phone. it just seems like my phone died.

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