Galaxy S5 showing x mark over battery picture when charging, won’t install OTA update, other issues

Welcome to another #GalaxyS5 post! One of the issues we cover here today is about charging problems some S5 users have encountered. We hope that the solutions we provide here today will help our Android community. Should you want to visit our main Galaxy S5 troubleshooting page, kindly follow this link.

These are the specific topics we cover for you today:

  1. Verizon Galaxy S5 won’t install OTA update (Marshmallow)
  2. Galaxy S5 screen keeps flickering
  3. Galaxy S5 showing x mark over battery picture when charging
  4. Galaxy S5 won’t charge
  5. Galaxy S5 mini stuck in Samsung logo screen after unsuccessful update
  6. Files on SD card showing exclamation point when viewed on Galaxy S5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Verizon Galaxy S5 won’t install OTA update (Marshmallow)

I recently got a used Verizon S5 and it worked fine until Verizon suggested an OTA Marshmallow update. Now, my S5 is stuck boot- looping and Verizon assumes no responsibility. I have tried resetting and wiping caches, etc., but to no avail. I then re-flashed the same software using ODIN just in case something was corrupted during the OTA update but found identical problems after doing so.

I also flashed it with a previous release (5.0) and still have similar problems, even after resetting and wiping caches again. Sometimes the phone gets beyond the Verizon start up screen and accepts “Next” on several screens becomes unresponsive, and then reboots. On rare occasions, it gets to the point of optimizing 300 some odd apps and then reboots.

Of course, the phone is not useable and neither Verizon nor Samsung will help because it’s out of warranty. FYI, neither ODIN nor the phone report any errors during the flashing process. What additional steps can you recommend beyond what I’ve done? Given the time that this has taken, should I simply move on and get another phone? — Bill

Solution: Hi Bill. Yeah, the best thing that you can do right now is to consider getting another phone. There’s only so much an average user can do when dealing with this issue and you’ve already tried everything that we’re supposed to suggest. There may be an unknown software malfunction that prevents the phone from booting properly during the installation. We usually encounter an issue like this if a user forces OTA update in a rooted or customized phone. If your device was not rooted or running custom software before you attempted the OTA update, there may be another reason for the issue.

Problem #2: Galaxy S5 screen keeps flickering

Hi. I am having issues with my screen flickering/unresponsive. I had broken my screen, so I took it all apart, installed a new mid frame, and temporarily stuck my old screen back on. (Just the glass was broken, and the new one hadn’t come). It worked great then, with no signs of malfunction. I then installed my new screen a few days later, and it worked great for about an hour. I started noticing a little flickering, like the whole screen would ‘jump’ from the bottom… and squish together. It worked fine for a little, then it started doing that all the time. So much so, that I basically couldn’t do anything on the phone. I did not install any apps, or change any settings since the last screen.

I tried restarting it, but the problem just compounded. Now the lock screen jumps a few times, then the phone tries to restart like I had done a restart myself. I have not charged it fully since that, It is charging currently. When powering up there is no visible problems with the screen- everything works correctly, even the ‘US Cellular 4G LTE’ bootup screen.  Thanks for any advise you can give. — Brendan

Solution: Hi Brendan. The first thing that you want to do right now is to determine if the screen issue is due to hardware error or not. To do that, simply boot the phone to recovery mode and observe how the screen works. Recovery mode is a different software environment and independent of the operating system so if the screen flickering issue is brought about by software glitch or app conflict, the issue should not occur. However, if the screen problem persists even on this mode, you should stop doing your software troubleshooting as there’s no amount of them can help. You should instead let a professional take a look at the hardware to see if they can help you fix the screen.

Our blog does not provide hardware troubleshooting and solutions so we suggest that you let a professional do the hardware check.

To boot your phone in recovery mode, follow these  steps:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Problem #3: Galaxy S5 showing x mark over battery picture when charging

My phone started acting up when I charged it the other night. It would show an x over the battery pic on the right top corner of the phone. I cleaned the ports and used a can of air. Still not working. Then I did a soft reset and put it in to safe mode and airplane mode. I don’t know what’s going on with it. I have had the phone for about a little over three years. The cover for the charging port broke off awhile ago but this problem just started a couple of days ago. I had my fiance mess with it a little bit and she got it to charge but it took a lot of cleaning the ports and bending them down a little bit. So now it’s charging but it doesn’t show the light. BTW I have a Galaxy S5. I can’t think of anything else to do about the charging issue and I’m using a new charger that I bought at Walmart. Please help me try to figure this out. I can’t replace the phone because I’m not with the same phone carrier anymore. I don’t have the money to change to a new battery right now. Any advise would help. Thanks so much. — Janet

Solution: Hi Janet. The image you’re getting that shows an “x” over the battery photo is usually an indicator there’s either a problem with the battery or that the phone is having difficulty charging. Either case, you’re looking at hardware malfunction as the cause. It can be a bad battery or charging port. The only thing that you can do in this case is to ensure that the software is working fine. If you’ve already tried all software troubleshooting before you contacted us, especially factory reset, there’s no point doing anything. The fact that factory reset did not change anything is a clear demonstration that software is not to blame. If you want a permanent fix for the problem, you must try to get a new battery or have the phone checked for hardware errors. There’s nothing more that we can help you in this case.

Just for reference (if you haven’t tried some basic software troubleshooting yet), below are the steps on how to wipe the cache partition and factory reset.

How to wipe the cache partition on a Galaxy S5

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

How to factory reset a Galaxy S5

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #4: Galaxy S5 won’t charge

Hi guys. It seems like a common problem with loads of different solutions, but my phone wont charge! I get no indications of charging when the phone is on (i.e. red dot, vibration, charging logo) and when it is off the phone briefly has a battery with a white charging symbol, then very quickly turns to a yellow triangle with a black exclamation point inside it. I have had the phone for 2 years (November 2014) and has been heavily used, but no liquid damage indicators have been triggered (battery strip is black), no cracks on screen, the charging port cover has come off though from general wear and tear. To try and solve the issue i have tried:

  • Different Samsung & closely related chargers
  • Different Samsung Battery
  • Cleaned the charging port using a staple and a toothbrush
  • Reset the phone to factory settings I’m assuming it will be phone related, but if so what could the problems be?

I’ve heard common problems could be motherboard (expensive to do apparently) or charging port. Many Thanks. — Thomas

Solution: Hi Thomas. The general rule in Android troubleshooting is that, if software solutions won’t work, hardware must be to blame. That said, you should consider having the phone’s hardware checked. We can’t say what the exact issue is but it can be the battery or the charging port. General wear and tear usually claims the USB charging port first so there’s high probability that it may have been damaged at this time. It can also be the battery. Lithium-ion batteries, like the one in your phone, can start showing performance degradation months after unboxing your phone. The more you charge it over time, the shorter its life becomes. If you’re still using the same original battery at this time, it must be high time to replace it.

Problem #5: Galaxy S5 mini stuck in Samsung logo screen after unsuccessful update

Hi. Hello there! It was so nice for me to come into your site. My device type is Samsung Galaxy S5 mini. 2 days ago, I received a notification that my phone have a new update. It was a new software update. It was the Marshmallow update if I wasn’t mistaken because it took almost like 1GB to do the update. I don’t read much about the update and I just updated it anyway.

After my device updated, it got stuck on the Samsung logo and it have been like almost 24 hours after my phone gets it updated. After the update, I let my phone to sit with the problem of booting up until it runs out the battery power. Next, I got my phone charged, and same things still happens (of course). I regularly took my battery out of my phone but i didn’t press any keys except the power key and after my phone started to boot up, I just pressed any random keys that I wanted. i don’t know what will happen that time, just to see if there any changes. sometimes when it stuck, it regularly vibrate, when it had the problem of the booting up. and that just for the story.

So, I end up reached your sites about the troubleshooting of the phones, at the S5 booting up problem for the Lollipop update, since that is the most related one to my device’s type. I already read about the solution, but my question is, does the same solution can be applied to my phone?

Well, that’s all my problem for now. I’m sorry to made you to have a hard time to read this long email. And I apologize, if I have any mistakes in grammar (which I completely sure I made plenty and I’m not the native English speaker). Hope to hear from you soon and have a nice holiday!

Hi again, here I want to add up the information about my phone. I already tried to go to the safe mode, but still, it is stuck on that Samsung logo ( the new updated logo). I don’t want to do the factory reset because there are many files that i don’t have the backups. i also have go to the recovery mode to remove the cache and  reboots it again and it still, stuck on the samsung logo. my cousin claims that my device may infected by viruses, since his father (my uncle) had the same problem too. My uncle already purchased a new phone right now and I guess he just left the old phone just like that. i don’t ask my uncle does he fix the phone or not. My cousin is a young 9 years old kid which i don’t know if should i trust her about the virus thing or not. Can you help me with my problems, step by steps? ( ohh, and when I tried to do the troubleshooting, my SD card is still slot in the device. Should I remove it and tried the troubleshooting once again? And few days before the update arrives, my brother accidentally split some water to my phone i was using it. after that, i keep using my phone. i just wipe away the water. there was no issue after the accident until i updated my phone. Again, i guess that the update is about upgrading the lollipop to marshmallow. I’m sorry(again) for my grammar, messy descriptions, my clumsiness in everything. happy holiday! — Deena

Solution: Hi Deena. The two basic solutions for a failed update includes wiping the cache partition and factory reset. Wiping the cache partition is meant to ensure that the phone is using an updated system cache. Sometimes, updates and app installation can corrupt the system cache, resulting to erratic app or Android behavior. If this won’t change anything, you must then do factory reset. Doing so will force the phone to bring all software settings to their known, working state. If you don’t want to do that, it’s up to you, but there’s nothing more that we can do to help.

A more advanced solution that can also help you is flashing(installing) a stock firmware on your device via Odin. This process in inherently risky and may lead to more complications. If factory reset won’t change anything though, this might very well be your last choice. The steps on how to flash stock firmware in a device varies so make sure to do some research via Google before you do it. Make sure that you use the correct firmware when flashing. Not doing this can result to more problems.

Problem #6: Files on SD card showing exclamation point when viewed on Galaxy S5

Hi there, I owned a Samsung Galaxy S5 with a 16GB SD card that I saved all of my photos onto. I recently purchased a new Samsung Galaxy S5 as the previous one was over 2 years old and not operating as quickly as I would like. I backed up all data on the phone to Samsung Smart Switch and Samsung Kies, then moved that over to the new phone. However when I inserted my SD card in the new phone all images from that SD card now appear black in the gallery with an exclamation point. From google searches I assume that this means that the photos/card are now corrupted. I have tried viewing them by plugging my phone into the laptop however this says that the file type is not supported by the laptop. How do I get these photos back? — Chris

Solution: Hi Chris. If at least 2 devices are unable to read the contents of the SD card, that’s strong proof that the card may have been corrupted and those files are now gone. It will now take a special software to see if they are still readable. Try doing some research on Google to find some sites that can help you determine if your files can still be recovered. Keep in mind that such services are not free and most of the time, file recovery attempts are not successful. If you think those files are worth spending a few hundred bucks to recover them, then go ahead.


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