The #Samsung Galaxy S7 (#GalaxyS7) is one of the powerful devices in the Galaxy series. It has great features than any other Android in the market. But, we’ve received a lot of emails from our readers about their device that won’t turn on after charging issue, we can say that this is a common issue for this device and to other Android. So, even if how powerful this device is, it’s still prone to some problems and sometimes it could be worst.
In this post, I will discuss the possible causes of the problem, how to avoid it and what troubleshooting steps you have to perform to isolate the problem. You will learn the basic combination keys sldo that is used by professionals on how to determine an issue.
If your issue is not related or you have other concerns, you can try and visit our Samsung Galaxy S7 troubleshooting page, there we have more solutions and already addressed issues for this device. You can search the related issues and follow the recommended troubleshooting. If you need further assistance, you can always contact and provide us will all necessary information about the problem. Just fill up our questionnaire and we’ll do all research for you. Don’t worry, it’s free.
Troubleshooting Galaxy S7 that won’t turn on after charging
Problem: It won’t turn on… I’ve charged it for an hour. The power light won’t even turn on. Phone was dead, went to charge it which it started. I left it and when I came back was off and wouldn’t turn on again.
Troubleshooting: Let’s go straight to the issue. What are you doing before the issue occurs? Are you launching an application or the recently updated the software?
I can’t pinpoint where to start since you did not mention anything on what you did on the device before it happened. There are several reason why this device is unresponsive and won’t turn on, but if this is a software issue then it can still be fixed but, possible hardware issue can be expected. To determine the issue, you can start by force reboot.
Step 1: Try to force reboot your Samsung Galaxy S7
This is a basic troubleshooting step to do if the device won’t turn on. The most common culprit of this problem is a system crash and making your device unresponsive. If you haven’t tried it or didn’t how to do it, follow the steps below:
- Press and hold the Volume Down and Power keys together for 10 seconds.
- The phone will reboot successfully provided that it was just a system crash and that there’s enough battery left.
Step 2: Let it charge
You can try and charge your device again, it might be the battery was drained. Check your device charger cable for any damages or the charger itself, it might have some issues that you haven’t notice, it’s better to check it carefully or you can try charging other device using your charger just to make sure if it is working. Check your device charger port if there are materials blocking and clean it.
Step 3: Boot the device in Safe Mode
The Safe mode is not a solution to the issue, but this is a diagnostic mode to determine if the problem is caused by a third-party app. It will temporarily disabled all the third-party app and run the pre-installed. Try to remember if you have installed a third-party applications before the issue occurs, if so, then you can easily remove it while in this mode. But, still it’s not guaranteed that it was caused by recently installed app because there are other apps as well that are troublesome. If your device will respond and boot up in this mode, we recommend removing all the suspected apps. Anyway, follow the steps below to boot up in this mode:
- Press and hold the Power key.
- As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
- Continue holding the Volume Down button until the device finishes rebooting.
- You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.
Step 4: Run the device in Recovery Mode
Now, if your device is still unresponsive and did not boot in safe mode, we recommend booting it in Recovery mode. This time you will make that the device hardware is still responsive by pressing the hardware combination keys.
Here’s how to do it:
- Turn off your Samsung Galaxy S7.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
- Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
- Once highlighted, you may press the Power key to select it.
- Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
- Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
- The phone will now reboot longer than usual.
Step 4: Visit the nearest Samsung Service Center
Now, if the device is still unresponsive and won’t turn on, it is time to bring to a tech near your location. You’ve done all the troubleshooting steps needed to turn on your device but still it’s not responding. Bring any warranty with as well if it’s still active.
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