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How to fix your Samsung Galaxy J3 that shows “Unfortunately, Camera has stopped” error [Troubleshooting Guide]

“Unfortunately, Camera has stopped.”

That is the actual error message you can get when the #Camera app stops working, at least, that’s one of the things you may encounter. The other one is that the app will close on its own without giving any warning or leaving any error message. We already received complaints from #Samsung Galaxy J3 (#GalaxyJ3) owners who have encountered various issues with their devices and this post will be their troubleshooting guide.

While the Camera is a pre-installed app and the default application that handles the sensor, it is still prone to crashing because it has to work in sync with the hardware. In this case, however, we might just be looking at a possible application problem in which the camera is involved but let me list down the possible causes:

  • It might be a simple app crash issue affecting the camera app itself and possible other services used by the camera.
  • The hardware may have malfunctioned causing camera services to crash including the app. Even sensor problems may lead to this kind of error message.
  • The firmware may have glitched that resulted to the force closing of some apps. It may also happen if the device recently updated its firmware.
  • There might be a problem with the sensor; it might have failed to initialize and created conflicts within the system.
  • The phone may already be experiencing serious firmware issues.

Below are some steps you can follow to try to troubleshoot your phone that’s showing the error message. But before we jump right into our troubleshooting, if you have other concerns or issues, visit our J3 troubleshooting page as we’ve already started publishing support articles for this device. Find issues that are similar with yours and use the troubleshooting procedures or solutions we suggested. If they don’t work or if you need more help, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy J3 that shows “Unfortunately, Camera has stopped” error

The rule of thumb is to go after the app that’s specifically mentioned in the error message, in this case, it’s the Camera. If the problem doesn’t get fixed by doing some app troubleshooting, then you have to go after the firmware. To make it easier for you, here’s what you need to do:

Step 1: Reboot your phone

Don’t do anything yet especially if it’s the first time the problem occurred. However, you have to reboot your phone at least a couple of times just to rule out the possibility that it’s just a minor app or firmware glitch.

While it’s a very simple procedure, it’s also very effective in addressing issues like this that are caused by minor firmware problem. It’s a necessary procedure you need not overlook.

Step 2: Start the device up in safe mode

It’s possible that a third-party app caused the camera to crash. Apps like Facebook and other social media clients that use the camera may cause issues like this. Therefore, it is wise to rule out this possibility by booting the phone up in safe mode:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

While in this mode, open the camera to see if the error still shows up and if so, the next step must be done.

Step 3: Clear the cache and data of the Camera app

At this point, let’s try to reset the Camera app. Clear it’s cache and data so it will be brought back to its default settings. Don’t worry, none of your pictures or videos will be deleted.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager
  5. Tap the Camera.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

More often than not, this procedure will fix this problem but if it continues, then go after the firmware.

Step 4: Delete the system cache to force the phone to create new ones

Among other things, the system cache can easily get corrupted especially during firmware updates. When it happens and the firmware continues to use the same caches, app crashes, freezing, lagging and random reboots may occur. Therefore, you will have to delete those corrupt caches. Here’s how…

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Step 5: Master reset your Galaxy J3

If the error remains after deleting the system cache, then it’s time to reset your phone and you actually have two options–you can either reset your device through the Settings menu (if you can manage to reach the option without being greeted by the error) or through the recovery mode but I suggest you do the latter:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  3. When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  4. While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  5. Press the Power key to choose the highlighted option.
  6. Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  7. Press the Power key to confirm the reset.
  8. Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  9. The phone will restart a little longer than usual and the reset is finished.

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