The #Samsung #Galaxy #S6 is one of the first high end models of the South Korean giant that has a non-removable battery. It’s also one of their first models that uses glass and metal in its construction allowing the device to become much more sleeker and more solid than its predecessors. The internal components of this phone are quite powerful with the device relying on the Exynos 7420 processor to handle the computing needs of the phone. While this phone has proven itself as a good daily driver there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 starts heating up then shuts down issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Starts Heating Up Then Shuts Down
Problem: My wife and I have galaxy s6’s. Yesterday her phone was performing fine all day, texting, emailing, etc. She left the house, put the phone in her pocket and drove to her job. When she got there, she reached for her phone and it was super hot, and battery was low. Phone shut down on its own and did not start back up. Went to the Verizon store last night and they did a soft reset and within 5 mins of the phone being back on, it was already starting to get really warm again, and battery was starting to drain. They charged her phone up for her and said she either needed to leave her phone there or call Samsung and proceed with them. They also said we can try backing up the phone and doing a factory reset on it. Any thoughts on if this might fix the problem? Trying to avoid her being without a phone because work for her depends a lot on it. With Samsung, they said the turnaround would be about 10 days from when they get it. Verizon store would be about 3, and it would be a refurb unit. Phone is still under factory warranty. It was purchased this past February(8 months old). Any help, suggestions, etc would be GREATLY APPRECIATED! Thanks!
Solution: If the problem is caused by a glitch in the phone software then a factory reset will most likely work. Make sure to backup the phone data before proceeding with the reset. Once the reset is done don’t install any apps on the device yet. Instead, try checking first if the issue still occurs. If it does then this might already be a hardware related issue possibly caused by a faulty battery or a short circuit of a certain internal component. You will need the phone to be serviced if this is the case.
S6 Keeps Freezing Turning Off
Problem: Good afternoon I have a Samsung S6 which is around 14 months old. The phone currently keeps freezing and turning itself off. I have tried to do the Factory reset which was recommended to me and I also cleared all of the Cache and the problem keeps persisting. When I was clearing the cache on the instructions I got from this site the Android man appeared and fell over with an exclamation mark highlighted in yellow above it. Is there any other advice that you can offer to help me try and resolve this issue.
Solution: Try to start your phone in recovery mode then do the factory reset again. If this doesn’t work then try doing it with the phone connected to its wall charger. The Android symbol with exclamation mark will most likely disappear by now. Try to check if the phone still freezes and restarts. If it does then we could be looking at a hardware related problem. If this is the case then I suggest that you bring your phone to a service center and have it checked.
S6 Does Not Charge
Problem: Hello, there is an obvious problem with my Samsung Galaxy S6 in that it does not charge in any power source, I have tried wall sockets, laptop ports etc and none of them support it to charge. I have had no other issues with the phone and it was bought new in June 2016. I have tried charging it whilst off and on and it does not work, what do you suggest I do? (I do not know what android version I have on my phone, sorry)
Solution: Try cleaning the charging port of your phone with a can of compressed air. Make sure that any dirt or debris that may be present in this port is removed as it can cause charging issues such as this. You should also try using a different charging cord to check if the cord you are using is causing this problem.
If the problem persists then I recommend that you bring your phone to a service center and have it checked.
S6 Not Charging
Problem: I have a galaxy s6 active. I am not sure what operating system I have. Last night i was out in the rain with my phone but neither dropped it nor got it particularly wet. this morning when I woke up, my boyfriend had put the phone on a charger, but it wasn’t charging. When i turned it on it still had battery but would only acknowledge a charger for a few moments, then stop. It won’t pick up a charge but the rest of the phone was functional. I think it may have turned off during an update, because it was trying to do an android reboot when I did turn it back on earlier today, but then also noticed that it displayed the prompt for sensing moisture on the charger outlet. Since then, it repeats the behavior of acting like it will accept a charger, lights go on, etc, then stops seconds after. I can reboot in safe mode but there is literally no battery left so it turns right back off. Please let me know if you have any ideas as to what could be going on.
Solution: If you are getting the moisture error message when trying to charge the phone then some moisture might have entered the device when you were out in the rain. To check if the Liquid Damage Indicator sticker of your device has been tripped you have to take out the SIM tray. Look for a sticker inside the SIM slot. Normally this sticker is white. If this sticker changes in color to pink and red then the phone has suffered some water damage. You should bring your phone to a service center and have it checked if this is the case.
If the LDI sticker has not been tripped then the phone might just have some minimal moisture in it. Try cleaning the charging port of your phone first using a can of compressed air. This not only removes the dirt but moisture as well. You can use a hair dryer in this particular issue to clean the charging port but make sure to set it at the lowest temperature so as not to damage the phone. Once this is done, reboot your phone then charge it using a wall charger for at least 20 minutes before turning it on.
S6 Keeps Shutting Off
Problem: My galaxy stopped working for no apparent reason. It can sometimes get back to the main screen, but rarely. It just keeps shutting off. I actually don’t care much about the phone because i got a brand new one; however, there are things on there that mean so much to me. I want my photos that I had collected over a year and a half’s time.
Solution: You can try connecting the phone to its wall charger then start it in Safe Mode. If the phone turns on in this mode then you can now proceed with retrieving the data stored in the device.
If the phone still shuts off or doesn’t start in Safe Mode then you should have the battery checked next. You will have to bring the phone to a service center for this since this phone has a non-user removable battery.
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