Samsung Galaxy S5 Charger Is Incompatible Issue & Other Related Problems

Whenever a phone runs out of battery power the first thing that needs to be done is to charge it to get it running again. The #Samsung #Galaxy #S5 for example with its 2800mAh battery can provide  around 27 hours of 3G talk time before needing a recharge. While charging this phone is easy there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 charger is incompatible issue & other related problems.


If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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S5 Charger Is Incompatible

Problem: Hello, So my phone keeps saying my charger is incompatible, now I am a person who has many little add ons.. So naturally I tested everything, I have tried 5 different usb charging cables, 3 wall chargers, a portable battery and my computer (no car to test that) in addition to swapping out the battery (back to the original). None of this seems to have worked. The phone is about 3 months old and I was going to ask if you could direct me to a website that could perhaps repair the usb charging ports (I might try a wireless charger though). as for the version of the phone, I have no idea.. I’m fairly sure its the charging port though… Changed the battery, and I will try updating but it is up to date. Thank you for your time

Solution: Sometimes this issue can be caused by dirt or debris stuck in the charging port of the phone. Try cleaning this port first using a can of compressed air then check if this fixes the problem. If it doesn’t then you will have to bring the phone to a service center and have the charging port checked. I recommend that you have the phone fixed at a service center nearest your area instead of sending it to some place far.

S5 Automatically Switches To Power Saving Mode

Problem: Hello, I have a question about my Samsung Galaxy S5. It used to automatically switch into power saving mode at around 30% battery life (or was it 5%? — I can’t remember), but now it does it once the battery gets to 50%. My question is: how can I switch it back to how it used to be? My battery seems to be fine and can last all day, I’m not sure why this change occurred. It’s really annoying having to turn my Wifi back on and brighten the screen so I can actually see it every single day. If it would just WAIT till the battery actually got low, it would be much less annoying.

Solution: The power saving mode of this model allows the phone to operate much longer since it restricts certain processes from running. If your phone is running on its stock software then activating the power saving mode requires that you manually set it.

  • Pull down the status bar from the top of the screen using two fingers and tap Power saving.
  • Tap Power saving mode and then tap OK.  

You can also activate the power saving mode from the phone Settings.  From here you can set it to automatically activate at a certain battery level if your software version permits it.

S5 Turning On And Off

Problem: We have a Galaxy S5 phone which has been used mostly by our grandson to watch YOUtube today it started freeze up then it shut down on it’s own and now is going on and off on it’s own tried many of your fixes nothing seems to work even telling it to factory reset after hard boot. Hope it isn’t hard wear problem hope you may be able to help.

Solution: Since a factory reset fails to fix this problem then the next thing you should concentrate on is the phone hardware. Consider replacing the battery with a new one to check if the current battery is causing this problem. If the issue still remains even with a new battery installed then I recommend that you have your phone checked at a service center.

S5 Battery Drains Quickly

Problem: If I don’t use my phone, it drains battery in about 7 hours. If I use the phone – 4 hours or less. Got a new battery a couple of days ago – was hoping that a new battery was enough to fix the issue. Also: cannot enable WIFI. – Battery problems started soon after. Have reset phone to factory settings. No change.

Solution: Since replacing the battery and doing a factory reset doesn’t fix the problem then this might be caused by an internal hardware component that’s failing to work. It might even be connected to the Wi-Fi issue that the phone has. I recommend that you have your phone checked at a service center to fix this problem.

S5 charging Slowly After Sand Got In Charging Port

Problem: So I recently put my phone (Samsung galaxy s5) in a pants that I haven’t worn in a while and I noticed it had sand in it, and also after that it began to charge slow and I think sand is making it slow. How do I clean out the charging port in my phone?

Solution: The best way to clean the charging port of your phone is to use a can of compressed air. This will remove any dirt or debris stuck in the port. Once the port has been cleaned and the phone still charges slowly then try doing the following troubleshooting steps listed below.

  • Try using a different charging cord and wall charger when charging your phone.
  • Try replacing your battery with a new one.
  • Backup your phone data then do a factory reset.

S5 Not Charging When Powered On

Problem: My Galaxy S5 will not turn charge while it is powered on at all; also, it only charges, very slowly, when it is powered off and goes in and out. What can I do to fix it?

Solution: There are several troubleshooting steps that you need to do to fix this issue which we have listed below. Perform each step then immediately check if the problem still occurs. If it does then move to the next step.

  • Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Try using a different charging cord
  • Try using a different wall charger
  • Backup your phone data then do a factory reset.

If the above steps fail to fix the problem then it could be caused by a faulty hardware component. I recommend that you bring your phone to a service center and have it checked if this is the case.

S5 Screen Is Completely Black

Problem: Hi We have a Samsung Galaxy S5 the problem is that the screen is completely black the blue light does show that the phone is on and the bottom return and switch symbols light for a second when the phone has fully loaded also it does vibrate but absolutely nothing shows on the screen.  We have tried to follow your instructions but because the screen does not respond at all it is difficult to know when to push or release any of the buttons.  Please can you help??

Solution: The best way to deal with this issue is to start the phone in recovery mode. If the display works in this mode then you should do a factory reset from here. Take note that this will delete your phone data so make sure to have a backup copy before proceeding with this.

If the display doesn’t work even in recovery mode or if the phone does not go to recovery mode then I recommend that you have the phone checked at a service center.

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