Samsung Galaxy Note 4 Turning Off Randomly Issue & Other Related Problems

The #Samsung #Galaxy #Note4 is probably one of the few remaining 2014 models that is still being widely used today. What makes this phone model still relevant today is that its hardware is still powerful enough to smoothly run any app installed in the device. Its software has also been updated to Android Marshmallow providing the phone with many new features not found in its original software version. While this model has proven itself as an exceptional daily driver there are still instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 turning off randomly issue & other related problems.


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Note 4 Turning Off Randomly

Problem: Hey mate, I have a Samsung note 4, I’ve had it for a while now and recently it slowly started turning off randomly. Now it turns off every 2 minutes. I’ve tried the reset the phone (Down button, Power Button and Home screen button) but it stayed on the android image and saying downloading for several hours then turned off again. Any ideas? I’ve changed the battery and it was a bit better but now back to it’s normal 2 minute state. The phone has been looked after very well. Thanks

Solution: What you will want to do first in this case is to check if an app you downloaded is causing this problem. To do this you should start your phone in Safe Mode. when your phone i running in this mode only the pre-installed apps are allowed to run while downloaded app are prevented from running. If the phone does not randomly turn off in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

If the issue still occurs even in Safe Mode then do the following steps listed below.

  • Backup your phone data
  • Wipe the cache partition of the phone from the recovery mode
  • Do a factory reset

The above steps are meant to troubleshoot the software side of the phone. If the issue is caused by a glitch in the phone software then by now the problem should disappear. If it persists then this might already be a hardware related issue. Try replacing the battery with a new one. If the issue still remains then I suggest that you have your phone checked at a service center.

Note 4 Not Charging To 100%

Problem: I have a Note 4 (GSM) and I was having serious battery issues. So I bought 2 new ones. They are original samsung batteries. They even work with NFC like the original. However, I cannot get either of them to charge to 100%.   THe first one I tried made it to 100% once, then never made it past 70% ever again. So I switched to the other new one, only to never get it above 63%.  At least the other one would make it to 80% if I turned off the locator.  Should I factory reset it?  I’d rather not. But I did clear the cache in recovery mode.  Still not charging to 100%.

Solution: Try using a different charging cord and wall charger first when charging your phone to eliminate the possibility of the charger causing this issue. It would be better if you clean the charging port of the phone first using a can of compressed air before you charge the phone. This way you will remove any dirt or debris that might be stuck in this port.

If the issue still persists then you should proceed with the factory reset. Take note that you should backup your phone data before performing the reset.

Note 4 Constantly Changes Battery Percentage

Problem: My battery constantly changes percentage. It can go from 88% – 3% – 57%. This happens while on, and whenever it’s powered off everytime I take my charger cord out and reinsert it a new percentage pops up. I brought a new battery and now my phone gets stuck on the Samsung logo screen and never turns on unless I have the charger plug in. Once I take the charger out it dies. So I had to continue using the old battery. Lastly my phone is always dropping signal whenever I’m in mid use or during a phone call. Once the signal drops I have less than 30 seconds of use before it turns off. I took the phone to a cellphone shop and they believed it was a software problem. I have wiped the partition and factory reset it. No progress.

Related Problem: I have a Galaxy Note 4, and then only problem I have with it is that it will say 17%,… All the way down to 7% and some days it will shut off at 17% like it just did, and some days it’ll shut off at 7% like yesterday when I needed my phone. I charge it well and let it die occasionally so it’ll hold its life. I’m so confused though, and I’d like any help you could give me because it’s very annoying when it says like 17% and then just randomly shuts off with no warning and when I plug it in it’s at 0%.

Solution: The best way to deal with this issue is to backup your phone data then do a factory reset. Once the reset is complete do not install anything in your phone just yet. What you want to do first is to check if any of the above issues still occur.

If the battery percentage is still erratic then do the steps listed below.

  • Try using a different battery.
  • Try charging the phone using a different charging cord and wall charger.

If the signal still drops then try to go to a different location. This way you can check if the problem is caused by poor network coverage.

If the above steps fail to fix the problem then I recommend that you have your phone checked at a service center.

Note 4 Keeps Turning Off

Problem: Hello, my Samsung Note 4 keeps turning off even at 100% full charge. It will only turn back on if i connect my charger and not just any charger but it must be Fast Charging or else it will turn off again. Before this issue I’ve had battery issues like note 4 turning off at different battery percentages. Now it seems like it’s gotten worse. Do i need a new battery? Is it a hardware problem? By ‘turning off’ i mean the phone heats up then it seems to want to restart but only up to the point of “Samsung Galaxy…” screen then just would not turn on unless i connect a charger.

Solution: This appears to be a hardware related problem already however before bringing the phone to a service center for repair I recommend that you perform the following troubleshooting steps listed below.

  • What you will want to do first is eliminate any software glitches that could be causing this problem. Backup your phone data then do a factory reset ( preferably from the recovery mode). Once the reset is complete try to check if the issue still occurs.
  • Clean the charging port of your phone using a can of compressed air. Make sure to remove any dirt or debris that could be stuck in this port.
  • Try charging the phone using a different charging cord and wall charger
  • Try replacing the battery.

If the above steps fail to fix the problem then it’s time to bring your phone to a service center.

Note 4 Bricked After Software Update

Problem: Hi. My galaxy note 4 auto upgraded to android 6 in august. Ever since there were problems including screen freezes, lagging and random reboots. Tried factory resets to no avail. Eventually I sent the phone to samsung for repair. The phone was returned to me bricked with a letter stating that the phone cannot be repaired as it has severe internal physical damage not covered by warranty.

Solution: Does the phone still start? If it does then you might want to try to flash the phone with its updated firmware file. Instructions on how to flash your phone can be found at several of the popular Android forums online.

If the phone doesn’t turn on then you should try to get a new battery and see if the phone turns on with the new battery.

You should also consider bringing the phone to a different service center capable of doing board level repairs and have it checked.

Note 4 Does Not Turn On

Problem: Hello, I’ve been having with a lot of problems with my Samsung Galaxy Note 4. And about a month ago, I have stopped using because it never wanted to turn on even when I tried to factory reset. I finally bought a new battery and got it today. I put it in and it still didn’t wanted to turn on. What am I doing wrong? Please help.

Solution: Try charging the phone with the new battery installed for at least 20 minutes. Make sure to clean the charging port of the phone using a can of compressed air before charging it. It’s also best if you use a different charging cord and wall charger when charging the phone. If the issue still occurs then this might be caused by a defective power IC of the phone. I suggest that you bring your phone to a service center and have it checked.

Note 4 Battery Not Working

Problem: My Note 4 battery quit working in a single instant. It was sitting in my external charger (i have two batteries) and the charging indicator light was on. I took it off the charger and went to put it in my phone. I tried to power on the phone and nothing. Plugged my Note 4 charger into my phone and nothing. Terrified my phone was broken i put my mostly dead battery into the phone and it charges fine. I tried my now-defunct battery and put it back on the external charger and it doesn’t register it’s there. Any ideas?

Solution: It looks like the battery might be faulty already. One reason why a battery quits working is if the polarity has been reversed when charging it ( this usually happens when charging with an external charger). I suggest that you get a new battery to fix this problem.

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One Reply to “Samsung Galaxy Note 4 Turning Off Randomly Issue & Other Related Problems”

  1. I have a Note 4, the phone shuts off when I use the camera to take a photo. I am able to use video camera with no problems. I put the phone into safe mode and tried the camera, it shut off. I must take the battery to turn the phone back on. My friend has the same phone and having same problem. Could it be the camera App?

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