Have you been looking for answers to your #GalaxyS6 issue? This post might help you. We bring you 6 more issues submitted by our readers since last week. If you don’t find your issue discussed here, don’t forget to also visit our main Galaxy S6 troubleshooting page.
These are the topics that we cover in this material today:
- Galaxy S6 won’t stay on if not connected to charger
- Galaxy S6 no feature to copy contacts from Exchange account
- Galaxy S6 SMS gets sent to random numbers
- Galaxy S6 Edge Plus has no option to copy and paste | Blue lines running horizontally and vertically on Galaxy S6 Edge screen
- Galaxy S6 won’t save wi-fi password
- Galaxy S6 no longer doing fast charging
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
I have suddenly started having a problem with my phone. I thought the battery had died so I plugged it in to charge. While plugged in it shows that it is charging and has 58% battery charge left. I can press power, volume up, and volume down to get the Maintenance Boot Mode. I can choose the Normal Boot option and my phone will boot up just fine. It works as normal until I unplug it. When I unplug it the phone immediately shuts down and I must again plug it up and get to the Maintenance Boot mode to start it again. While it is off and plugged in I see an empty battery picture and then the screen will change to a battery showing a 60% charge level and a statement saying the phone is charging and it will take 42 minutes to fully charge. But the only way I can turn it on while plugged is as I’ve already explained. While unplugged it will do no kind of reset at all. Up until about 2 PM this afternoon this phone was working just fine. I have had no problems, drops, or damage. This occurred suddenly. — Brian
Solution: Hi Brian. Your phone’s battery may be having some problems (hopefully not permanently). Make sure that you train the operating system how to read battery level properly. You can do that by recalibrating the battery. Here’s how:
- Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
- Turn the phone on again and let it turn itself off.
- Charge the phone without turning it back on.
- Wait until the battery says it fully charged to 100%
- Unplug the charger and turn the phone on.
- If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
- Unplug the charger the turn the phone on again.
- Use the phone until you drain the battery down to 0.
- Repeat the cycle once.
After the recalibration procedure, make sure that you also wipe the cache partition. This will force the phone to build a new system cache. These are the steps on how to do that:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If these two procedures won’t change anything, the phone may have an unknown hardware problem. You must find a way to have it repaired or replaced.
My company just upgraded my work phone from a Galaxy S4 to a Galaxy S6. Since i work at such a large company, i found a feature on the S4 to be very useful. i could open my exchange email and select any email address which would pull up a contact card from the server. I could then choose to copy that to my local exchange contacts thereby creating a contact that included phone #, email, building and desk location within the company. All of this was simply pulled from the company exchange server. I can’t do that now on the S6, the only information it shows is an email address. Is there a way to pull all the desired info like i could on the S4? — Mike
Solution: Hi Mike. The availability of the feature you’re looking for depends on the firmware version on a device. As there are hundreds of firmware variations for the Galaxy S6 being used around the world, we can’t say for sure if it’s available or not. You must work with your company’s IT department to see if they’re aware of the said feature to be missing from your company issued S6.
Hi. When I try to send a text to certain contacts (individually), the single contact I want to send a text to gets lumped with an old group text chain–even though the single contact was never on the group text chain. None of the contacts are linked, etc. This is super frustrating because I’ve typed texts to an individual and after the text is sent, it shows the text as sent to a group; then I have to apologize for sending a random text.
Now I’ve become afraid of sending new texts because I’m worried the message will go the incorrect contact. I have a plan through T-Mobile; I even disabled the T-Mobile Name ID app (it’s like the white pages) because it caused contact saving issues and this didn’t help with my texting issue (but it seemed related). I’ve had previous Android phones and this has never happened before. Thanks for your time. — Sathiya
Solution: Hi Sathiya. To get to the bottom of the issue, you must try a number of potential solutions.
The first one is ensure that the apps involved (both Contacts and Messaging apps) in sending a text message is refreshed. This can be done by wiping their cache and data. Follow these steps on what to do:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
- Once in there, click on an application.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Data and Clear Cache buttons for the application.
- Before you tap on Clear Data button, make sure that you create a backup of your contacts.
Once you’ve cleared the cache and data of both Contacts and Messaging apps, you must then wipe the phone’s cache partition (steps provided). If the issue remain still, you can then do a factory reset to restore all software settings to default. Here’s how:
- Create a back up of your important files and contacts.
- Turn off your Samsung Galaxy S6.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Problem #4: Galaxy S6 Edge Plus has no option to copy and paste | Blue lines running horizontally and vertically on Galaxy S6 Edge screen
Hello. I have owned my Galaxy S6 Edge Plus for a few months and have a few questions that maybe you could help me with. The first problem that I’ve been having is that on occasion, my phone chooses not to have the copy and paste option. What I mean by this is, sometimes when I hold down on the screen, the options do not come up. This has currently resolved itself but in the past it has done it again after resolving.
The second thing is how to turn off one of the settings. The name of it escapes me, but basically, a blue line will move across the screen horizontally and vertically. I can get this to stop by pressing the home button a few times. Is there a way to turn this off permanently?
The third question I have is that the edge panels screen turns itself off in the settings. This happens at least once a day where I have to go back into settings and correct it. Is there a solution to this problem?
Thank you for your time and anything you may help me with. — Isaiah
Solution: Hi Isaiah. We don’t have specific solutions to each of these issues but you may be able to fix them by restoring all software settings back to default by doing a master reset. Refer to the steps above on how to do it. Make sure that you then observe the phone for at least 48 hours without any third party apps installed. This will help you check if all three issues are due to an unknown operating system glitch or not.
The second issue (about a blue like running up and down and side to side) may be caused by an accessibility option you enabled. To check, follow these steps:
- Open the Settings app.
- Open Accessibility.
- Tap Dexterity and interaction.
- Tap Universal switch.
- Toggle off the Universal switch.
Hi Droid Guy. OK, so I just had my Samsung S6 Edge Plus like a month ago, and im having Wifi issues. My wifi does not auto connect, I mean I always have to input password just to connect. I don’t know what’s happening, so my routine Is like, in the morning before leaving house I turn on my mobile data (leaving wifi on). Then once I reach office, turn off mobile data, waiting for my wifi to auto connect to my office’s wifi. But then nothing, then I have to input again my office wifi password In order to reconnect.
Same scenario when going back home, once I left office turn on mobile data (leaving my wifi on again) but when I reached home, I turn off mobile data
And same thing happens, I will always have to input my wifi password at home again and again. Please help. Best Regards. — Maryann
Solution: Hi Maryann. This issue may be caused by a third party app. You may have installed one that has access to wi-fi function but then causes it work erratically. We’ve also observed this issue if you install apps that clears the phone’s caches regularly. To check, we suggest that you boot the device in safe mode for at least 24 hours (while still in your house until you go to work and back to your house again) so you can see a difference. If wifi works normally while safe mode is enabled, that’s a confirmation of our hunch. To identify which app is the culprit, remove apps one by one. And make sure that you observe how wifi works after you uninstall each app so you’ll know if that’s the cause of this trouble.
These are the steps on how to power up your phone to safe mode:
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Hey Droid Guy! So I saw your website, most specifically the one about trying to fix a Samsung Galaxy S6 that won’t charge. Mine doesn’t! so i thought I would contact you. You did say that you get a lot of emails a day and you can’t respond to all so I know that maybe you won’t answer mine but please consider it!
I got this problem just yesterday. The only way to charge my phone is if i turn it off and plug it in. I noticed it takes about 2-and-a half to 3 hours to charge my phone! it used to be only an hour and a half. I use the original Samsung charger and cable. I looked up several remedies and I can’t find one that works. I might consider sending in my phone for repair but that takes up to months and I heard that they don’t give a replacement phone! I cant stand it, I have to wait 3 hours to charge my phone. You did say your service is free, so please consider me. — Samer
Solution: Hi Samer. The usual plugging and unplugging of your USB cable can sometimes bend or deform the metal connectors (the 4 or 5 copper connectors on the tip of the cable). This wear-and-tear situation is one of the most common reasons why fast charging suddenly stops working. To check if that’s what’s happening, make sure that plug the cable all the way in. You may have to wiggle the it gently a bit to find that sweet spot. Do this with the original Samsung cable that came with your phone and fast charging should work. If that won’t work, try using another Samsung USB cable.
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