Galaxy S5 freezes when sending MMS, won’t charge wirelessly, other issues

Hi everyone! Here’s another list of #GalaxyS5 problems for you. We hope that the solutions and suggestions we provide here will not only help our readers mentioned in this post but also others who may be experiencing the similar issues. You can also visit our main Galaxy S5 troubleshooting page if you want to check our previously published articles.



Below are the specific topics discussed in this post now:

  1. Galaxy S5 stuck in a blank screen, recovery mode
  2. Galaxy S5 freezes when sending MMS
  3. Galaxy S5 won’t charge wirelessly
  4. Galaxy S5 won’t charge or boot up
  5. Galaxy S5 mobile data not working when using AT&T SIM
  6. Galaxy S5 notification bar settings keep changing to default after a restart

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S5 stuck in a blank screen, recovery mode

Hi, my name is Tristan and I am a Galaxy user. I have a galaxy S5 and here recently, it has started to crash. It will go to a black screen with colored writing that I’m guessing is called recovery mode. If you could just let me know how I could stop it from going into recovery mode or let me know where to go to fix it, I would greatly appreciate it. Thanks in advance. — Tristan

Solution: Hi Tristan. There are a lot of possible reasons why you have encountered a blank screen in your device. This might be caused by a third party application that has been corrupted or a firmware glitch. The first thing that you need to do is to identify what is causing this problem to get the best solution.

You need to start from the basic which is taking out the battery from your device for a few minutes and boot up your phone once the battery is already inserted. Then, if the  issue still exists, wiping the cache partition is the next step. The system cache partition is a repository of temporary system data used by the system in order to launch applications faster and efficiently. There are instances when temporary files stored can become outdated or corrupted. Sometimes, a corrupted system cache can lead to malfunctions in Android phones.  You don’t need to worry though because clearing the cache will only remove these temporary files and won’t change the settings or personal data in your phone.

Clear the cached partition by following the steps below:

  • Turn  off the device.
  •  Press and hold the Volume Up, Home and Power buttons at the same time.
  • Release the buttons once the Samsung logo with Recovery booting notification appears on the screen.
  • Scroll down using the volume up/down buttons and highlight Wipe Cache Partition.
  • Press Power button next.
  • A notification will appear on the screen once cache partition has been wiped.
  • Highlight Reboot System Now and press the Power button to reboot device.

If doing the steps above won’t fix the problem, you need to set your phone in safe mode. This will disable third-party applications from running and it will be easy to uninstall suspicious apps that may be causing the problem.

  • Turn off the device.
  • Press and hold the Power button.
  • Release the button once the Samsung logo appears on the screen.
  • After releasing the Power button, press and hold the Volume down button immediately.
  • Continue pressing the Volume down button until it finish booting.
  • Safe mode notification will appear below the screen.

Once the phone is in safe mode, you can go to the application manager to remove the app. You can restart your phone to return the normal mode once apps has been deleted.

If still unsuccessful, the last resort is to perform a factory reset. This will basically refresh your phone to its default settings. It removes all your data, applications and bugs or corrupted software that were stored in your device. Ensure to create a backup for the files that you want to save before doing the hard reset. You can use Samsung Smart Switch to back up files from your device. Samsung Smart Switch is a reliable tool to transfer your data from your phone to your computer. You can also use this in transferring files from your old phone to your new one.

Download the application onto your computer by accessing the Samsung Smart Switch support website. Once you have installed the application and have your phone connected, backing up your files can be done as follows:

  • Launch the Smart Switch app on your computer
  • Click Backup.
  • Tap Allow for the app to have access on your phone.
  • A breakdown will be provided on the screen once the backup is complete.
  • Select Ok to finish.

Once files have been successfully saved, you can now reset your device to its original setting.

  • Open the Settings menu.
  • Go to User and Backup.
  • Press the Backup and Reset section.
  • Select Factory data reset.
  • Confirm by selecting Reset device.

Wait for a few minutes in order to complete the process, after that, your phone should be successfully reset. After doing these steps and it didn’t work, contact your carrier for repair.

Problem #2: Galaxy S5 freezes when sending MMS

Hi, I have a Samsung S5 Mini. It is a replacement from my first one, replaced under warranty.  I am now a few months out of warranty and the exact same issue has happened again. When I select a photo from my gallery, click to send message and then go to contacts, it freezes up.  I can still send photos by going to the contact first and then choosing the contact and then the file.  But something is wrong with this phone.  Factory resets, system updates, etc. do not fix the problem.  Any other suggestions? Thanks. — Mark

Solution: Hi Mark. We haven’t heard of this issue yet, but it may be an unknown operating system bug for this particular model. It can also be caused by a third party app that you may have installed. Try to follow our suggestions for Tristan above so you’ll know if the issue can be fixed on your end. You basically need  to wipe the cache partition first, then boot the phone in safe mode after that. Make sure that you try to replicate the issue once you’ve booted to safe mode to see a difference. If the issue continues even while safe mode is on though, don’t hesitate to try a master reset. Here’s how:

  • Create a backup of your important files and contacts.
  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If all these procedures above won’t improve the situation at all, we suggest that you contact the Samsung support for this issue so that this will be investigated.

Problem #3: Galaxy S5 won’t charge wirelessly

Hi there, I found your email address from an online search I did while trying to find out why my Samsung Galaxy S5 isn’t charging wirelessly. I recently bought the S5 handset as a refurbished phone and already have 2 wireless chargers, a Samsung branded pad and a phone salesman wooden charger pad. Both of these chargers will wirelessly charge a Galaxy S6 but not my new S5. I discovered that the S5 requires a special back cover for the wireless charging to work so I bought an official Samsung wallet case with the wireless charging back. Unfortunately this case will not charge the phone either and I can’t figure out why. Online searches are not bringing much back to help me rectify this. One thing I have noticed is that this case only has two gold studs (placed vertically) on the inside of the back case and I’ve noticed other cases online have 5 or 6 gold studs that appear that they would line up with the gold connections on the back inside of the handset.

Any help you could give me with this issue would be appreciated. Thanks. — Cosmic

Solution: Hi Cosmic. A usual Samsung wallet case for wireless charging consists of 5 gold-colored connectors inside the case. If the one that you have only shows two connectors, then you might have received an incorrect S5 charging case. It should be similar to the image for this post above. You’re right to say that the Galaxy S5 is not originally designed to be charged wirelessly and the wireless charging capability via a special charging case is only a late addition. Make sure that you have the right accessory in order to use the wireless charging function properly.

Problem #4: Galaxy S5 won’t charge or boot up

Hi Life Saver. My Samsung Galaxy S5 phone has died and it’s neither charging nor booting up. Need your wisdom to get it up as its out of warranty (2.5 years old now) so not sure if I will get any support.

What happened: I was running low on the battery but had to take a call (audio meeting) which I joined. The phone worked perfectly but then it automatically tuned off (I think battery was low or completely discharged) but by this time I reached home and plugged the phone for charging. I then started it since had to make a quick call. I called using the phone but it again got turned off. So I tried to turn on again to at least get the number so I can call using other phone but it turned off again. And then it really never came up was just restarting and turning off.

I changed the charging plug thinking there may be a problem with it (but there was no problem with the plug). When I plugged it at other place the phone showed black screen and green Android man on with “Downloading” mentioned at the bottom of the screen and also said “do not turn off.” The screen was like that for ~2 mins and then it turned off by itself. Now it’s neither booting up nor charging so not sure what to do. Please help. Thanks in advance. — Rohan

Solution: Hi Rohan. The first thing that you want to do right now is to see your S5 will still boot up. This can be done by trying other boot modes. If your phone will boot to any of these modes, there may be a chance that you can fix the problem and turn the phone back to normal mode. Now, each of these alternate modes will offer you different ways to possibly fix the problem so the troubleshooting route that you will follow will not be the same. Below are the steps on how to  boot the phone to these modes:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your S5 remains totally unresponsive or won’t boot to any of these modes, that’s a clear indication that bad hardware is to blame. Send the phone to Samsung or any good third party repair center so the hardware can be checked.

Problem #5: Galaxy S5 mobile data not working when using AT&T SIM

Hi Droid Guy. I just purchased a new in box Samsung Galaxy S5. I transferred the SIM card from my iPhone4 to the S5 and powered it up, and connected to Wi-Fi at home. Everything works fine. But when I don’t have a Wi-Fi connection, email and internet browsing don’t work. The displayed message says to go into Settings/CONNECTIONS / More Networks/ Mobil networks/ Mobile data and make sure Mobile Data box is checked, which it is. The day after setting up the S5, I received a message from AT&T: “Your new device requires a new SIM card to give you access to all services. Please visit your local ATT store to get a new SIM. Thanks.” Is this the reason that the internet data is not working? The “shared data” worked just fine on the iPhone4, why wouldn’t it work with the S5 using the same SIM card? Many thanks. — Weems

Solution: Hi Weems. AT&T used GSM technology so as long as your Galaxy S5 is network unlocked and hardware is compatible with AT&T’s radio frequency bands, there shouldn’t be any problem. Since you’ve received a notification from AT&T, we strongly suggest that you follow it and visit an AT&T store. We don’t work for AT&T so there may be a need to provision your device first so mobile data will work.

Problem #6: Galaxy S5 notification bar settings keep changing to default after a restart

Hello. I’ve looked through quite a few of your articles to see if I can find a fix, but so far, I’ve not. For a Galaxy S5, I cannot figure out how (or why I have to keep) fixing this issue. Since performing the latest updates (sorry, I don’t know what version I have now for OS), every time my phone powers down, whether because the battery dies or because I shut it off for another reason, the notification panel on the pull down menu at the top of my screen resets to factory. I’ve set it up the way I like it several times to find it changes back every time. How can I lock it so that I can power down my phone without having to make this fix every time it restarts? — Rachel

Solution: Hi Rachel. If the issue started after installing a system update, the cause can be due to a bad system cache. Make sure that you wipe the cache partition first.  If that won’t fix the problem, wipe the phone clean via factory reset to restore all software defaults.


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