How to fix your Samsung Galaxy Note 5 that’s showing “Unfortunately, Gallery has stopped” error

We did receive a lot of complaints from our readers who have encountered various app-related issues and among them is the error message “Unfortunately, Gallery has stopped” which seems to have plagued #Samsung Galaxy Note 5 (#Note5) owners. While we already did addressed this kind of problem before, we are still obliged to tackle it every now and then as there are owners who are still experiencing it. After all, the cause might be different this time.


So, if you own a Galaxy Note 5 and are currently bugged by problems related to the Gallery app or any application for that matter, read on to understand more why apps crash and learn how to get rid of the error message that is associated with the problem.

If you have other concerns, however, drop by our Note 5 troubleshooting page for we have already addressed a lot of issues with this device. Just find problems that are similar with yours and use the solutions or troubleshooting guides we suggested. If they don’t work or if you need more help, contact us by completing our Android problems questionnaire. This is a free service we offer so don’t worry about anything but please feed us with more information about the problem so we can help you better.

Fix the “Unfortunately, Gallery has stopped” error on your Galaxy Note 5

Problem: I own the Samsung Galaxy Note 5. I’ve been using it for months already and haven’t been able to encounter any problem except little hiccups every now and then but nothing serious. Recently, I encountered a rather bizarre problem because every time I open the Gallery, there’s an error message that says “Unfortunately, Gallery has stopped.” While I am well-acquainted with my phone already, I don’t know what to do to get rid of this problem. The notice sure does disappear when I hit OK but when I open the app, it shows the same error. How can I fix this problem?

Troubleshooting: We have to determine first if the problem is a minor app issue or a more serious firmware concern. There’s a chance that it’s just the Gallery app that’s crashing but there is also a chance that when it crashes, it affects the general performance of the device and causes the firmware to crash as well. So, if the problem won’t be fixed by resetting the Gallery app, then it’s times you went after the firmware. After all, Gallery is a pre-installed app, needless to say, it’s embedded in the firmware that when it stops working, it’s almost tantamount to a firmware problem. This is what you’re going to do if you get the “Unfortunately, Gallery has stopped” error on your Galaxy Note 5.

  • Reset the Gallery app by clearing its cache and data.
  • Try booting the phone into the Safe Mode and open the Gallery from there.
  • Do the Master reset after you backed up your data and files.

Now, let me explain why you have to do those things in a bid to fix or get rid of the “Unfortunately, Gallery has stopped” error on your Galaxy Note 5.

Since the error specifically mentions the Gallery being the app that crashes, then you have to go after that app first and foremost. Resetting it is your best bet; you won’t lose any of your pictures and videos as they’re saved somewhere else and it’s very easy to do. Here’s how.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

For most minor cases, this procedure is all you gotta do to fix this kind of problem but there’s no guarantee. So, if the problem persists after resetting the Gallery app, then you have to go after the firmware. But first, try to restart you device into the Safe Mode to rule out the possibility that it’s the third-party apps that cause the Gallery to crash.

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.  

While the phone is in this state, try to open the gallery and see if it still crashes and if so, backup your data and files and then reset your device.

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

Galaxy Note 5 Gallery app not working

Problem: Hi, can you please advise. My gallery doesn’t work, so that I can’t use any photos directly from the gallery apps. if I wanted to post something to twitter or instagram, etc, I need to open the platform then get to to the gallery.
Troubleshooting: Hello. We already received several complaints regarding with their Samsung Galaxy Note 5 with the gallery app that is crashing. With this matter, there is a usual error that appears on the screen: “The application has stopped unexpectedly”, or it may just directly closes.
But this problem will never be a hindrance for you not to have your beautiful photos be uploaded on social media. Below will be the steps to have this issue resolved.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Moreover, you may follow the troubleshooting steps I cited above to have this issue sorted out.


We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.