T-Mobile Galaxy Note 4 randomly not receiving and sending SMS, other issues

Hello everyone! Here’s the final post about #GalaxyNote4 for this week. We bring you 6 more issues and solutions for the Note 4 in this one so keep reading. For those looking forward to seeing their own issues published here, please continue to watch out for more issues in the near future.



Below are the specific topics covered in this material today:

  1. Galaxy Note 4 boot issue | Galaxy Note 4 “Downloading, do not shut off target” error keeps popping up
  2. Galaxy Note 4 shuts down when it reaches between 40% to 70%
  3. T-Mobile Galaxy Note 4 randomly not receiving and sending SMS
  4. Galaxy Note 4 camera not working properly after repeated repairs
  5. Galaxy Note 4 SMS convers to MMS when it reaches certain number of characters
  6. Cannot access internal memory of Galaxy Note 4

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note 4 boot issue | Galaxy Note 4 “Downloading, do not shut off target” error keeps popping up

Hello. I have had a Galaxy Note 4 for about a year now and just recently it started to act stupid. First, the phone would die within an hour. As soon as I unlocked the screen it would go from 80% to 0% and turn off. It would take at least 9 hours to fully charge. I bought a new battery and now the new battery wont charge past 88%, even leaving it on a charger all night.

Another issue is my phone just sits and restarts but it never fully loads so I can’t even access my phone. Every once in a while the Android guy pops up and it states “Downloading, do not shut off target.” I have left it on that screen for over 9 hours and it wouldn’t do anything. I took the battery out and it than it just sits and restarts over and over again. When it does reload, which is rare, it is constantly freezing, opens apps on its own, sends message, dies while I am on a call, etc. I bought a memory card and transferred my photos and everything I could over to it, thinking maybe my memory is full. I deleted all my downloaded apps and cleared my cache but it still does not work. I am getting very frustrated because I spent $900 on this phone and I can’t even use it. It also gets really hot. I am not sure what else I can do to get it to work. What do you suggest I do? I like I said, I can’t even access my phone to reboot it or anything. Thank you. — Jonelle

Solution: Hi Jonelle. There are only two possible outcomes for your issue — either you’ll be able to fix it by doing software solutions, or you’ll end up having the hardware checked or replaced. That said, you must do the ultimate software solution you can try on your end — factory reset. If it won’t solve the issue and eliminate the other symptoms, then hardware issue must be to blame. We are, of course, assuming that you didn’t modify the official software in the first place. If you did root or flash third party software like a custom ROM or custom recovery, you must find contact the developers of these software for solution.

For reference, these are the steps on how to factory reset your Note 4:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Galaxy Note 4 shuts down when it reaches between 40% to 70%

Hi. I’m having issues with the battery life on my Note 4. Once the battery discharges from anywhere between 70-40% my phone will shut off. It will boot to the Samsung splash screen but then will shut off again and be unable to start. Once I do plug it in and boot it, the battery will say it is at whatever percentage it was before it dies, although sometimes it will jump up or down. So far I have had the battery checked and it is fine, and I have done a full factory reset which seemed to work for a day or so but the problem persists. I’m wondering If it’s possible that the Android 6.0 update could have caused this as it seems to have started sometime after I updated my phone. If it is a software issue would flashing a new rom potentially fix this? I am looking into installing the CM13 ROM if it would fix it. Thank you. — Chris

Solution: Hi Chris. We really can’t say if flashing a third party ROM will fix this issue. You have to do it yourself first before you’ll know. That’s because there can be other factors that causing the issue that may not be addressed by using a third party software. We’ve heard CM13 to be a pretty stable software, but so is Android Marshmallow.

Our suggestions in this case include two solutions —  master reset and battery calibration. The first one is to ensure that the phone’s software settings are to their known working state, while the second one (battery calibration) is meant to make operating system gauge battery consumption more accurately. To recalibrate the battery, follow these steps:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

Problem #3: T-Mobile Galaxy Note 4 randomly not receiving and sending SMS

i have a Galaxy Note 4 from T-Mobile. I noticed around July that i was having issues where some of my normal friends/ family with whom I text, daily, were not getting all of my texts. Over the next few months, it became worse and i began not receiving texts either. It’s now the end of October and it’s a rarity that I’m getting/ receiving any texts at all.

I have wiped the cache/ data. I have been using Go SMS Pro for years, but have even uninstalled it and used the stock messaging app. No improvement what so ever. I have learned that for every 10 texts I send, my recipients may get one and vice versa, and there is no pattern to that.

After researching the web, I decided to do a factory reset (that’s what T-Mobile technical support would have done too). However, that still didn’t fix the issue. I even TRIED to upgrade to the newest software, EPJ2 upgrade which came out yesterday, using Odin. Lol, that was a feat all in itself. I tried the newest Odin 3.12 to Odin 3.9, I couldn’t even get the app on my PC to read my phone as connected. I did get my phone into download mode, but that was it. SO that was not successful. I am really lost and looking for anything beyond the normal fixes. I am familiar with rooting and etc. I would love to install a custom ROM that would allow things like being able to install and run things from the SD card! Not to mention freezing/ deleting stock apps that run that i never use. LOL, given i can get Odin to connect with my phone! But I really want to fix this text message thing first. I hope you can help.

I don’t know if this is relevant or not but, in the same time that this all occurred, through September, I had been texting a friend and noticed that their responses didn’t sound like them. So i finally tried to get my friend to verify himself by giving me to personal info like (what did i get you for Christmas), he never responded. I was so frustrated that i went to his work and asked him if we had been conversing the last several months, he said NO. It was such a nightmare, for both, that I changed my phone number. He had to replace his phone within a week, LG with Verizon, cause his phone locked up and wouldn’t respond. Yes, extremely coincidental. I could see the possibility of hacking involved on either or both, at some point. Weird, because he wasn’t someone i frequently texted. He also had banking issues, fraudulent charges, the week after I confronted him and it became known to us what had been happening. Yes way too coincidental. Could this be long-range effects of a hacking? Even with changing my number? May be a security leak in an update during the summer?

Sorry, I’m just trying to think of any possibilities. I consider myself a ‘geek; but not a ‘certified geek, if you know what i mean! so I’m not afraid to try anything. Thanks. —  Pam

Solution: Hi Pam. Firstly, we want to emphasize the point that all SMS- or messaging-related issues must be handled or addressed by your carrier. Whether or not you suspect that the cause is some mundane factors like erratic messaging app, poor firmware coding, or network problem, it’s always a good idea to involve your service provider. In majority of cases, texting problems can be easily resolved if a wireless carrier is involved in troubleshooting. This is all the more important in your case as you appear to have a severe problem in sending and receiving text messages. If you haven’t contacted T-Mobile yet, we suggest that you do so as soon as possible.

Secondly, we don’t think the issue lies on your phone at all, given the fact that you’ve already tried everything that we’re supposed to do in this case. We’d say flashing a third party ROM is a bit far off as far as solution to SMS issue is concerned but given the severity of the problem, it’s really not that bad. You must now look further that your device in fixing this problem.

Thirdly, try inserting the SIM card to another device for several days so you can observe how texting goes. If the issue is due to a network glitch or even account-related, you should still have the same issue on the second device.

Another critical point that we want to make again is the fact that you suspect hacking or unauthorized access to private account as a cause. You must let your carrier know about it so they can do more than the usual “troubleshooting” and support. Try to see if there’s a way for them to let law enforcement help so they can dig even deeper.  This may appear extreme at this point but we don’t think T-Mobile will ignore it either.

Finally, there’s no more “advanced troubleshooting” that we can provide as you’ve done them all. Again, we don’t think this has something to do with your phone at all so focusing on your device any further won’t help at all.

Problem #4: Galaxy Note 4 camera not working properly after repeated repairs

Hello. Since owning my Note 4, I have had continual problems with the camera. It has been returned three times and so has received a new camera lens and probably just had a software update check. Now it has started crashing the phone when in use, putting grey bands across photos, and when in selfie mode the screen splits into 4 panes, some black and white and the other one or two, in color still. Now the phone just said ‘warning media server failed’ and crashed the phone which wouldn’t start again. It has started up again now that I have connected it to a charger. When it first started crashing the phone I thought maybe I had run out of battery but when I plugged the phone in it is always at roughly 40-43 % charge. It also has focusing issues.

After its second repair when the photos were still bleached out, focusing issues still in play and angles/frame not aligned with subject (photo quality abysmal). I took it into a Samsung shop and a technician was there. He said it was the firmware. I mentioned this in the repair request the third time it went back but honestly I think the warranty repairs are less than thorough and I certainly will not spend this kind of money on a phone again! I have a few months left on my two year warranty. I would really appreciate some feedback on what the problem really is and what I should insist in when I present it to Samsung again for repair. thank you. — Liz

Solution: Hi Liz. Given the fact the phone has been in and out of the service center, we think it’s high time that you decide if sending it for another repair is worth it. That said, there’s no amount of software troubleshooting that you can do on your end to fix it. That the issue keeps on happening even after repeated repairs is a clear sign of bad hardware. The symptoms you mention are not specific but they all point to any of these causes:

  • a defective camera,
  • camera misalignment, or
  • a combination of both

If replacement warranty for the device is still active at this time, we’d say you simply demand for a new or refurbished unit.

Problem #5: Galaxy Note 4 SMS convers to MMS when it reaches certain number of characters

I have same issue as this below copied from your forum except on a Samsung Galaxy Note 4. Never used to be a problem but after a system reset now an issue. I’ve got an issue when sending normal SMS messages, once the character count gets to 3 pages It’ll automatically change the count to 1KB and convert the message to MMS, meaning I get charged at a picture messaging rate. Now the character count isn’t excessive. I never had any issues with my previous Samsung (S5) with how long a message was and it never converted it to MMS. I’ve been into 2 phone stores, 1 saying that’s how they all are but the other a guy who worked there his phone (same as me S7E) could do countless amount of message content without it converting. I’ve tried as many setting changes/functions as I can as well as updating software but with no explanation or result! Thanks. — Alison

Solution: Hi Alison. Some carriers may modify the stock messaging app on their device (assuming you’re using it) so they can limit how many characters an SMS can created before it converts to MMS (so they can charge more). The usual number is about 3 regular SMS-length or about 480 characters. Some carriers may set it up differently though, by using file size to determine whether or not the message will be converted to MMS or remain as SMS. Normally, a user can change a setting under a messaging app’s options menu to prevent SMS from converting to MMS. If you have this option available, you can check it by doing the following:

  • Open the Messaging app.
  • Go to Settings.
  • Go to MMS Settings
  • Go to Creation Mode
  • Make sure that Creation Mode is set to restricted

If you can’t find this option under your messaging app’s menu, then a remedy would be to use another third party app.

You can also contact your carrier to get more information how to prevent SMS from converting to MMS.

Problem #6: Cannot access internal memory of Galaxy Note 4

Hello Guys! I was taking photos and videos and then suddenly I couldn’t access my internal phone memory and I tried opening it though MY FILES and still couldn’t find it. I have a 32GB SD card and some of the pictures there you couldn’t even see until I removed it from my Samsung Note 4 and read it through my computer. I mounted my phone through my computer and still I couldn’t see the internal files. I looked at my phone memory and I think the files are still there because my internal memory seems full and yet I couldn’t find it. I downloaded the app Quickpix and a lot of my internal file are in OTHERS. I also deleted files that have no…something….

Is there a way I could access these files without deleting them? I called customer support of Sprint and they told me that the likelihood of my files getting deleted is pretty high. Prior to this too, my phone was getting slow. I have a text message that is quite long and didn’t delete it because of sentimental reasons, could this have affected it? Please help me. Thank you super duper mucho! — Lorraine

Solution: Hi Lorraine. An Android’s memory is divided into partitions to allow the system to access them more efficiently. Picture the internal memory as one big room that’s divided into several smaller spaces or partitions. One partition is used to keep data necessary for booting the phone, one keeps the operating system files, another is for user data like pictures, videos, etc., and so on. In addition, if you insert an SD card, this memory will also be considered a separate partition/s depending on the setup. If you are trying to access your files right now — photos, videos, etc., and not system-related ones — but you’re no longer seeing them as you would normally see, then there’s a chance that the /data partition, where these files are located, may had been corrupted for some reason. This means that you may no longer be able to recover them at this time. That you can’t find your personal files even when browsing your phone’s memory via computer is an indicator that those files are corrupted, meaning they’re basically gone.

And no, a long SMS thread can’t corrupt personal files located in a different partition.


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