The #Samsung #Galaxy #S5 is one of the older generation smartphone models that’s constantly getting software updates. First released in 2014 running on Android KitKat, this phone has now been updated to Android Marshmallow. What makes this phone great to use is that despite its old hardware components it is still able to provide a smooth user experience with the new software version installed. Although software upgrades can improve the features of a phone there are instances when it can cause issues which we will tackle today. In this latest installment of our troubleshooting series we will address the Galaxy S5 keeps on upgrading issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Keeps On Upgrading
Problem: Hi, I haven’t done an upgrade on my samsung s5 for a while (many months) because I didn’t have enough memory left. So I finally got an SD card and moved my pics to it, and did the upgrade. It is now falling into a look of continuous upgrade. It initially upgrades the Apps, then looks to re-boot, and when I see the Samsung logo flashing, it then goes into upgrading the apps again. It’s now done this at least 4 times. Is this a problem and will it stop eventually? How can I make it stop? Thanks
Solution: Sometimes during the upgrade process of these apps the phone will reboot. If you have lots of apps installed in your phone then it’s possible that it will reboot several times until all of the apps have been updated properly. Try to let this update run its course. If it’s taking a long time ( an hour at most) and still keeps on rebooting and updating then this could be caused by a software glitch.
Try to check if you are able to start your phone in Safe Mode. From here I recommend that you backup your phone data ( use Kies or Smart Switch to do this). Once you have a copy of your phone data then proceed with a factory reset. Once the reset is complete this issue will most likely be resolved.
S5 Bluetooth Not Working After Software Update
Problem: A few days ago I got a message saying that an update was available, but it wouldn’t let me click the update button so I left it alone. Today, suddenly my phone shut off and turned on again. It looks like an update had occurred. Now, however I can no longer connecting to anything via bluetooth, or find anything. I tried on a friends phone and my headphones showed up. On mine however it won’t. Also the speed seems to have slowed down as well.
Solution: To troubleshoot this issue make sure first that the Bluetooth switch of your phone is on. If it is and the phone is still not detecting any Bluetooth devices then there’s a possibility that this problem is caused by some form of old software data that has not been completely removed during the update. If this is the case then what you will want to do is to backup your phone data then do a factory reset. Once the reset is complete do not install anything in your phone yet. Try to check first if the Bluetooth issue is resolved.
S5 Freezing On Samsung Logo Screen
Problem: hey, i got the issue that my galaxy s5 (sm-g900f) is freezing on loading screen (the samsung logo screen). a note is also randomly appearing during the samsung screen (“set warranty bit: kernel”) and sometimes it’s restarting on its own during the loading screen. it always stops at the samsung loading screen. android is not loading at all i already tried to clear the cache, reset the master and flashed the firmware. nothing helped at all. i have no idea what else i can do. please help me
Solution: Since you already flashed the phone software then this might already be a hardware related issue. There are only a few other things that you can do right now such as
- Removing the microSD card ( if one is installed). Sometimes a corrupted microSD card can cause this type of problem.
- Replace the battery with a new one. If the present battery is not providing the correct power to the phone then this problem could occur.
Should the issue still persist then I suggest that you have your phone checked at a service center that’s capable of doing board level repairs.
S5 Unfortunately DCM Provider Has Stopped Error
Problem: Hi, I recently upgraded to marshmallow on my S5 however whenever I open pics in the gallery or other apps I get this error message Unfortunately, DCM Provider has stopped working. I have cleared the cache and even forced stop the app in application manager but to no avail, please assist. Thanks
Solution: If clearing the cache and data doesn’t work then proceed with the troubleshooting steps listed below.
- Does your phone have a microSD card installed? Try removing this then check if the issue still occurs. If it doesn’t then the card could have some corrupt sectors.
- Start the phone in Safe Mode. If the issue doesn’t occur in this mode then it could be caused by a downloaded app. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset.
S5 Can’t Update Software After Downgrade
Problem: Hi Thedroidguy staff, i am having an update problem with my samsung galaxy s5. Before 2 weeks i have downgraded it from 6.0 to 5.0, because i had a problem with my display and i hoped to fixed it, but it seems that is hardware problem. But now i cannot update anymore, nor with Kies or Automatic Update, it says my phone has latest updates installed. Do you have any solutions for this or should i once again with odin manually a firmware install.
Solution: Your phone is probably still rooted which is why you can’t get the official updates. Try to unroot your device then check for the update again. You can also just go ahead and use Odin to flash the latest firmware file back to your phone.
S5 Asking to Enter Backup Password After Marshmallow Update
Problem: I recently installed the Marshmallow software upgrade on my Galaxy S5 and after it completed booting up the device displayed the following message prompt “Enter your backup password in accordance with the updated security policy. If you have forgotten your backup password, tap CHANGE BACKUP PASSWORD”. I tried entering the backup password that I remember, but the device rejected it and when I try to change the password, the screen just flashes once as if it’s going to continue loading, but it then comes back to the same screen to enter the backup password. Due to this upgrade, I’m now unable to use my mobile device as I cannot go into it. Please assist urgently!!
Solution: This issue is caused by a bug in the software update which locks out an owner of the device ( usually happens in S6, S7, Note 4, Note 5 models). To fix this problem you will need to go to findmymobile.samsung.com then lock and unlock you phone. You will need to have a Samsung account to do this.
Another method which you can try is to do a factory reset from the recovery mode. This will however erase all of your phone data.
S5 Stuck In Samsung Logo After Factory Reset
Problem: I have upgraded my Samsung so I want to sell my Samsung s5 so I went into settings factory reset. Followed the instructions. It then performed the reset but after it rebooted it stays on the Samsung logo where it’s sort of flickering. So I did hard boot by pressing volume up pressing power and home button got on there cleared cache then factory reset then recovery. Still the same. I have never had any trouble with phone in past always looked after it cleaned apps up etc. Can you please help
Solution: Does your phone have a microSD card installed? If it does then try removing it first. Remove also the battery then press and hold the power button for at least a minute. What this does is it discharges the phone circuit and clears out its RAM. Once this is done reinsert just the battery then check if your phone turns on.
If the issue remains try connecting the phone to its wall charger then do another round of factory reset.
If the above steps fail to work then you should have your phone checked at a service center.
Engage with us
Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.