Samsung Galaxy S5 Charger Is Incompatible Issue & Other Related Problems

Whenever the phone runs out of battery charge the first thing that you will usually do is to grab a charger then charge the phone. The #Samsung #Galaxy #S5 for example which has a 2800mAh battery has an excellent battery life and can provide around 27 hours of talk time before needing to be charged. While charging the phone is quite an easy task there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 charger is incompatible issue & other related problems.


If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Charger Is Incompatible

Problem: When I try to plug in my phone to charge using the original phone charger it tells me it’s incompatible and won’t charge. I listen to Pandora while I take a shower and this has happened before. Please help me try to fix this so I can charge my phone. Thanks

Solution: For this particular issue try cleaning the charging port of your phone first using a can of compressed air. Make sure to remove any dirt or debris stuck in the port which could cause charging issues. If the issue  still occurs then try using a different charging cord. This cord gets easily damaged especially if it is coiled or bent constantly. You will want to make sure the the cord isn’t causing the problem.

In some cases a glitch in the phone software can cause this issue. To check if this is the case you should backup your phone data then do a factory reset.

If the above steps fail to fix the problem then this might be caused by a faulty charging IC or charging port. Have this checked at a service center.

S5 Keeps On Restarting Unless Plugged To Charger

Problem: my samsung s5 keeps restarting over and over now for the last week. Its fully charged but if i unplug it from a power source, 120 volt or external battery, it just shuts down and keeps trying to restart. so for now i either have to keep it directly plugged into the wall or carry a couple of external batteries with me if i’m going out. I can’t even plug it into my pc to transfer pics and info as it wont stay powered on, just restarts over and over. Please help!!

Related Problem: Hello my issue is that my phone won’t stay on to do regular everyday activities unless it is plug up to the charger when it’s not it start restarting itself over and over and for some reason the CPU is always high. Recently I had to contact a AT&T chat representative because my phone had locked and I needed a PUK code and was wondering if that is the reason why my phone is acting up !

Related Problem: I tried using the camera but I could not take any picture. My samsung galaxy s5 started switching off and on continuously but it could not completely reboot. It only rebooted completely when I connected it to the charger. That is the only time I can use although it sometimes reboots itself even in this stage. I am writing this email while connected to the charger. I bought this phone September 2015 and I am still using its original battery.

Solution: For this particular issue you should try to replace your phone battery with a new one first as this might be causing the problem. If after using a new battery the problem still occurs then it’s time to check the phone software. Start the phone in Safe mode then see if the phone still restarts. If the issue doesn’t occur in this mode then it could be caused by an app you downloaded and installed to the phone. Find out what app this is and uninstall it. If the problem still occurs even in Safe Mode then I recommend that you backup your phone data then do a factory reset.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.

S5 Not Turning On After Charging

Problem: I’m away on holiday and plugged my phone into charge On my return I found my phone to be really hot to touch I have unplugged it taken it apart and let it cool down Now my screen is blank, a blue light flashes on the top then it changes to green then red Help please, tried turning on again this morning still all blank Not sure of android version

Solution: Try taking out the battery and microSD card (if one is installed) then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert just the battery then check if the phone will turn on. If it doesn’t then try to check if you are able to access the recovery mode.

Once in recovery mode try wiping the cache partition of your phone first. This will erase the temporary system data which could be causing the problem. If this doesn’t work then proceed with a factory reset ( also in recovery mode). Take note that this will erase everything in your phone so make sure to have a backup copy first before doing this step.

Another possible factor that can cause this problem which you should check is your phone battery. Try replacing this with a new one.

Should the above troubleshooting steps fail I recommend that you have your phone checked at a service center.

S5 Not Charging Unless Battery Is Taken Out First

Problem: My galaxy s5 is having a problem charging. If I take the battery out and put it on a wall charger and then put it back in, it works fine. I have a wall charger that plugs into the bottom of the phone at home and a car charger at work and the result is the same. If the phone is turned on when I plug it in, then the charging indicator doesn’t come on and it doesn’t charge. If the phone is off when I plug it in then the charging indicator comes on but does not charge. The only way to get it to charge is to take the battery out. I’ve even done a factory reset and a soft reset. I hope you can help me with this.

Solution: This issue is usually caused by a faulty charging IC in your phone. Before you bring the device to a service center  and have it checked make sure to perform the following troubleshooting steps listed below as to eliminate other factors that could be causing this problem.

  • Try using a new battery on your phone. This allows you to check if the battery is causing the problem.
  • Start your phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then an app you installed could be causing the problem. Find out what app this is and uninstall it.
  • Try using a different charging cord and charger when charging your phone.
  • Backup your phone data then do a factory reset. Don’t install anything in your phone after the reset. Try to check first if the issue still occurs.

S5 Charger Is Incompatible With Phone

Problem: My Samsung Galaxy S5 will not charge when i plug it in. This is the 2nd Galaxy I’ve owned that has had this same exact issue although my previous phone was a Galaxy S4. My S5 now says “The connected charger is incompatible with this phone. To prevent damage to your phone, charging has been stopped. To continue charging, use the original charger and cable that were provided with this phone”  even when it is NOT connected to a charger. Needless to say i will NOT purchase another Galaxy.

Solution: To fix this problem you should try cleaning the charging port of your phone first as dirt or debris stuck in this port can cause this problem. You should also try charging your phone using a different charging cord and charger.

Should the problem persist you need to backup your phone data then do a factory reset.

If the above steps fail to fix the problem then it’s possible that the charging port of your device is damaged. I recommend that you have this checked at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.