One of the advantages of owning a smartphone is that you can go online wherever you are as long as there is a signal. This can either be a Wi-Fi signal coming from a router or through an LTE/3G signal from your mobile data network. Connecting to the Internet is easy as all that needs to be done is to turn on either the Wi-Fi or mobile data switch. There are however instances when certain issues can occur when trying to go online which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 can’t download apps over Wi-Fi issue & other connectivity problems.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Can’t Download Apps Over Wi-Fi
Problem: HI. Thanks for taking on our android concerns. I have a Samsung s5 with software 6.0.1. I recently have been having issues only when connected to my home WiFi. I can’t send or receive email via the pre-installed email app. Also I can’t download or update any apps from the playstore. Also my Google maps app won’t connect and search addresses. My sportsnet app doesn’t stream video. YouTube app has difficulty loading video. All work well on my mobile data. I contacted my WiFi internet service provider. They ran the test on my router and everything seemed fine. My ipad does not have any issues on my home wifi. I tried a reset of my phone including clearing cache items. Not sure what else to do. Don’t want to do a factory reset. My wife’s S5 has the exact same problems. This started about 2 weeks ago. Thanks. Hope to hear from you soon.
Solution: Does this issue also occur when you connect the phone to other Wi-Fi networks? If the problem occurs on other Wi-Fi networks as well then it’s possible the problem is phone related. If this is the case then follow the troubleshooting steps listed below.
- Start your phone in Safe Mode. When the phone works in this mode only the pre-installed apps are allowed to run while apps you downloaded are prevented from running. Check if your phone is able to connect to the Internet using your Wi-Fi connection. If it can connect without any issues then it’s possible that an app installed in your phone is causing this problem. Find out what app this is and uninstall it.
- There are also instances when some form of corrupt system data can cause this issue. To check if this is the case wipe the cache partition of your phone from the recovery mode.
- To verify if a glitch in the phone software is causing the problem then I recommend that you backup your phone data and do a factory reset.
If the issue only occurs when your phone is connected to your own Wi-Fi network then the problem could be on the router side. Try to turn off the router for at least a minute. When you turn on the router make sure that your phone is the only device connected to it then check if you are able to go online.
If the issue still persist then you should have the security setting of the router checked as it may be preventing your phone from going online.
S5 No Tethering Option
Problem: I bought Samsung Galaxy s5 g900f like three days ago, i have the problem that i cannot see the tethering option on settings or on the control panel, also when it connect the mobile internet network, on the signal bars it shows 4g symbol only even if I’m on edge connection type, i can refer this on settings, about phone and status option it says edge but on signal bar it shows 4g connection type, also there is frequent signal drop. I would to get help cause the phone i just bought not from the store, it was hand business, help i can’t believe that this can’t be fixed. Thanks
Solution: The S5 is one of the many Android devices that can act as a hotspot. This is a useful feature when you want another device that only has a Wi-Fi feature to go online. Just activate the mobile data switch of your phone and turn on the hotspot. The phone will then act as a router where other devices can connect to it.
To turn on the hotspot setting of your phone follow the steps listed below.
- Swipe down from the Home screen of your Galaxy S5 to pull down the Notifications shade.
- Tap on the Settings icon
- Find Tethering and Wi-Fi hotspot then tap on it to select it.
- Tap on Mobile Hotspot.
- Turn it On at the top by tapping on the On/Off toggle.
- Hit OK on the Attention screen advising you that WiFi will be turned off.
- Follow the directions at the bottom of the screen to connect another device to your Galaxy S5.
If this setting is not available in your device then it could be restricted from the phone software. You need to check what software version your phone is running on and what carrier is it originally intended to run on since there are some carriers that disable the tethering setting of the device.
As for the mobile data signal make sure to check the network mode setting of your phone. There are several option to chose from which are LTE/WCDMA/GSM (AUTO CONNECT), WCDMA/GSM (auto connect), WCDMA only or GSM only. Try to choose the LTE/WCDMA/GSM setting as this allows your phone to automatically choose between the three network modes that are within range.
If you are still having a problem with your phone then I suggest that you start it fresh by backing up your phone data then doing a factory reset.
S5 Can’t Connect to Mobile Data Network
Problem: Hi, I have a problem to connect mobile network with my new Samsung Galaxy S5 active. It had no sounds when I first set up, but I reset the phone as factory setting, then it gets sound. Buy now, put the Sim card in the new phone (the Sim is working well on old phone. I have mobile network connected on my old phone galaxy S4), then phone signal is there but no mobile network… 🙁 Tried to back to factory setting a few times but it was not working… How can I fix it? Tried to push home buttons and power button together on mobile networks but it was nothing happened… What should I do? Please help me!!
Solution: Since you performed a factory reset there’s a possibility that the APN settings of your phone were deleted. Check the APN settings of your phone and make sure that it matches the APN settings of your carrier.
S5 Can’t Connect To Home Network After Marshmallow Update
Problem: Since upgrading to android 6 (marshmallow) cannot connect to home network. Get message “AP currently not in use. Internet connection slow.” PC and iPad working well with internet so not a router problem. Have tried various “fixes” from google search including power off but no luck. Any suggestions greatly welcomed.
Solution: Try forgetting the Wi-Fi connection from you phone then connect to it again. If the issue persists then it could be caused by some form of old software data that has not been completely removed during the upgrade to Marshmallow. If this is the case then I recommend that you backup your phone data then do a factory reset.
S5 Connectivity Stops When Phone Sleeps
Problem: Hi. I have just carried out an update on my galaxy S5 and now whenever the screen goes to sleep the radio station i stream stops. This has only started since the update and i can confirm power saving mode is off.
Solution: It’s very likely that this is a problem caused by a phone setting. Make sure to keep the Wi-Fi on when the phone sleeps.
- Tap the Settings icon
- Tap Wi-Fi
- Tap the Menu icon
- Tap Advanced
- Tap Keep Wi-Fi On During Sleep
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