Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note5 fix the issues that they are having with their phone. In this latest installment of the series we will tackle the Galaxy Note 5 not saving APN setting issue & other messaging problems. We have gathered several issues of this nature that have been sent our way and have addressed them below.
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Note 5 Not Saving APN Setting
Problem: You said one thing to try is set the APN. Make sure it’s with your service provider I looked it up and got the correct one and how to fill it out. Went in and filled out the new APN but it would keep automatically switching back to the default even tho I kept putting in the new correct one with straight talk it wouldn’t stay. I have a galaxy note 5. With a sim that hits off at&t towers. And sometimes my mms will work and other times I can’t send or receive a picture for over 24 hours it takes forever. I don’t understand what’s going on. Mobile data on. I have signal, LTE 2-3 bars. I called my service provider they said to set the APN to the correct one and I have tried but it won’t stay on the one I chose it keeps going back to default. Any advice would be great!! Ty!
Solution: Make sure that the APN settings are properly saved in your phone before you exit the APN setting page. If the settings are properly saved then try the steps listed below.
- Edit an existing APN setting in your phone to the correct Straight Talk settings then save it. Make sure it is the active APN being used. Check if the issue still occurs.
- Create a new APN setting using the correct Straight Talk settings then save it. Make sure it is the active aPN being used. Try to check again if the issue still occurs.
If the phone is still unable to properly save the APN settings then I suggest you backup your phone data then do a factory reset as this might be caused by a glitch in the phone software.
Note 5 Delay In Sending Text Message
Problem: It takes a long time for a text to be sent. The circle keeps going for at least 40 seconds before saying sent and then when it does send it tells me unfortunately messaging has stopped working. This happens every single time.
Solution: In most cases this problem is usually caused by some form of corrupt temporary data in the messaging app. Go to the application manager and look for the messaging app. Tap on clear cache and clear data. This will delete the temporary data of the messaging app and restore it to its original setting. Try sending a text message. Make sure that the phone has an excellent signal when sending a text message.
If the issue still occurs then follow the steps listed below.
- Start the phone in Safe Mode. In this mode only the pre-installed apps are allowed to run. Try to check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Wipe the cache partition of your phone from the recovery mode. Check if the issue still occurs.
- Backup your phone data then do a factory reset.
Note 5 Cannot Send Picture Message
Problem: originally my samsung note 5 n920v was purchased for Verizon, a year later i switched to At&t. initially no issues. As of 2 weeks ago, I have been able to only send text but not pics. I am able to receive both pics and text with no problem. I have gone through tech support with At&t but they were unsuccessful at resolving the problem. any help/support is greatly appreciated and as i stated earlier, unable to send only pics was not an issue from the beginning of switching over, it’s only in the past 2 weeks. thank you once again.
Solution: Try checking if the same issue occurs when your phone is started in Safe Mode. If it doesn’t occur in Safe Mode then an app you downloaded might be preventing you from sending a picture message. Find out what app this is and uninstall it.
If the issue still occurs even in Safe Mode then try to perform the following steps listed below.
- Make sure your phone has the correct APN settings and that you have an active mobile data subscription.
- Clear the cache and data of the messaging app. Try to check if the issue still occurs.
- Try using a third party messaging app.
- Backup your phone data then do a factory reset. Once the reset is complete check that the APN settings are correct then send out a picture message.
Note 5 Long Messages Are Converted To MMS
Problem: I have a problem in my Samsung galaxy Note 5 when ever i send text message when if it’s too large in size it’s automatically converted into mms how can i get rid of this kindly help me?
Solution: The number of characters available for a single SMS is 160 and most carriers usually allow you to send up to 3 160 character message before it is converted to an MMS. Other carriers however allow you to send more characters as a regular text message. One way to bypass this is to use a third party messaging app that allows for more characters to be sent as a text message.
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