We’ve been receiving increasing amount of requests for assistance from #GalaxyS7 users so in this article, we give you 7 more issues and solutions. For those looking forward to see their issues resolved, please continue to watch for more similar posts in the near future, or browse through our previous articles for this Galaxy model. You can do that by visiting our blog’s S7 troubleshooting page.
In the meantime, below are the specific topics discussed in this material today:
- Galaxy S7 receiving SMS in Japanese from certain contacts
- Galaxy S7 Edge unable to send 2 photos in one MMS
- Galaxy S7 shows popups when watching YouTube videos
- How to remove Gmail account from Galaxy S7
- Transfer files to PC when Galaxy S7 Edge screen is broken
- Galaxy S7 cannot transfer music files from internal memory to SD card
- Internet connection stops when Galaxy S7 is tethered to a PC via USB
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Just in the last week I’ve started getting some text messages in Japanese from two people that I text all the time. I will get a normal text, then one in all characters, then a normal one. It does not happen daily. I’ve had the phone a couple months. It’s so far only happened with these two people. My language on the phone is set for English only. — Becky
Solution: Hi Becky. Your Galaxy S7 phone can only display Japanese language under Settings menu. It cannot “translate” English to Japanese. We are not aware of any SMS messaging app that can do that either. It’s possible that you may actually be receiving a copy of SMS message in Japanese. Try asking the senders if they do send you Japanese-worded SMS. If they’ll say that they don’t do it as well, contact your carrier so they can check into the matter as well.
Also, just to be on the safe side, you can wipe the cache and data of your messaging app. Here’s how:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
- Once in there, find your messaging app and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Data and Clear Cache buttons for the application.
Hi! I just purchased the S7 Edge and also had the texting issue so your “wipe cache” fix worked. thank you! BUT, I cannot find anything to address texting of photos. It will not text more than two photos at a time no matter what I do. On my old Samsung Note 2 (and other phones I’ve owned) this has never been a problem, I could always text up to 10 photos usually. For such a great (supposedly) powerful and advanced phone it’s hugely frustrating that I can’t even text someone more than two photos at a time. Please Help! — Nickiedd
Solution: Hi Nickiedd. This is not a matter of having a powerful smartphone or not. The reason why you are unable to send multiple photos in one message has something to do with the limitation set by your carrier regarding file size limit. For instance, AT&T file size limit for every MMS is only 1MB. Usually, there’s a specific file size limit depending on the network capability of the device as well. The usual intercarrier file size limit is between 300 and 600 KB so you must ask your own carrier for specific information.
Suddenly a popup came to my phone while i was watching YouTube videos. It’s an game or sometime Facebook and an install button and on upper right corner a cross button. I’ve uninstalled all kinds of apps without system apps, but it still coming up every time i’m connected to Internet. it’s very annoying & kinda worrying too. Please help. — Hasibur
Solution: Hi Hasibur. You may have installed a third party app that installs an adware on your phone. Make sure that you do two things:
- master reset the phone, and
- Re-install only trusted apps.
To master reset your phone, follow these steps:
- Create a back up of your important files and contacts.
- Turn off your Samsung Galaxy S7.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
- Once highlighted, you may press the Power key to select it.
- Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
- Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
- The phone will now reboot longer than usual.
Once you’ve master reset the phone, go over the list of apps you have and ensure that you don’t re-install bad ones. Stick to mainstream apps and avoid those from unknown developers. Games are some of the common sources of malware but we so are other apps. Since there’s no way to identify which of your apps may be the bad, you must do trial-and-error in isolating it. This is done by installing an app one at a time, then observing the system for a few hours afterwards.
Hello. When I set up my new Galaxy S7 last night I seem to have added my Comcast email address into my Gmail box. I’m not sure how I did that. After I did that I went ahead and set up my Comcast email through the traditional email app. Â Now my Comcast emails are coming in to both the email app and my Gmail app. Is there a way to remove it from my Gmail app as that is just too confusing for me? Thanks for your assistance. — Howie
Solution: Hi Howie. To remove a Gmail account, follow these steps:
- From a Home screen, tap Apps Apps icon (located in the lower-right).
- Tap Settings.
- Tap Accounts.
- Tap Google.
- Tap the appropriate account.
- Tap More (located in the upper-right).
- Tap Remove account.
- Tap Remove account to confirm.
Hi. S7 Edge has a broken screen. I can’t do anything with it. It is just flashing. I need to back up my data. I am unable to connect via USB cable. I have tried same USB cable with another Samsung phone and it is working. I have smart switch but can’t use it as it needs to be connected via USB. HELP. I’ve tried find my phone to unlock and recover but I guess the option using mobile remotely was off. Thanks. — Ridhi
Solution: Hi Ridhi. In order to transfer files from your S7 to a computer, you need to enable transfer mode on the phone first. This can only be done by selecting the appropriate file transfer option (MTP). Unfortunately, this can only be accomplished if the touchscreen is working. Needless to say, file transfer is not possible given the current situation. Contact Samsung or relevant party so the screen will be repaired or replaced.
I’m trying to move my music from internal memory to SD card. The SD card shows up when i go into settings and hit storage. However, when i tap on “sd card,” nothing happens. When i go to “my files” and select “music”, then select “move,” my only options are “device storage” and “Google Drive”. My phone isn’t giving me the option to store anything on my SD card. Please help. Thanks. — Heath
Solution: Hi Heath. Make sure that you reformat the SD card using your phone before attempting the next file transfer. Doing this will ensure that the SD card uses the correct file system that’s readable by your phone. To reformat the SD card, follow these steps:
- Go to phone Settings menu.
- Scroll down a bit to Memory.
- Tap the menu item.
- Go to SD card.
- In this menu you can now see the Format option.
- Tap Format. Select this and follow the wizard.
When using the phone tethered for internet the connection stops working and i have to reset the usb tethering button on the phone and it will work once. The next time, about 5 minutes later, the tethering button will continue to flash and then the phone crashes when you turn it off and you have to do a reboot. This continues to go on and on. this is on the new home built computer windows 7 64 bit i5 chip. when i use it on the 9 year old laptop computer running windows 7 it might only happen 1 time in an evening. have already changed phones with the carrier after explaining this to them and the new phone does the same thing. — Michael
Solution: Hi Michael. To check if the issue is phone related, do a factory/master reset before observing it again. Make sure that you don’t install any Android or app update right after a factory reset. This will allow you to narrow down the causes to just the phone or the computer. If nothing changes after a factory reset, the problem must be with operating system on the Galaxy S7. that means that the Android version on the phone, which was modified by your carrier, may be problematic. Otherwise, the problem may be related to the PC. In this case, using a different computer may remedy the situation.
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