Galaxy S5 Active stops detecting SD card after Marshmallow update, other issues

Even after over 2 years since its initial release, the Galaxy S5 remains one of the most popular smartphones in the world today. It’s no wonder that we continue to receive reports and requests for assistance from million of users around the world. This post will show you 6 of these issues.


Below are the specific issues that we cover in this material:

  1. Galaxy S5 freezing and randomly restarting by itself
  2. Question regarding Galaxy S5 USB charging cable
  3. Galaxy S5 can’t download anything from Google Play Store
  4. Galaxy S5 Active stops detecting SD card after Marshmallow update
  5. Galaxy S5 has bootloop issue after trying to uninstall Secret Video Recorder app
  6. SD card inserted on Galaxy S5 becomes corrupted

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S5 freezing and randomly restarting by itself

I have the S5, bought in Feb 2016. I have kept very good care of it with a cover, no water damage, no breakage or anything, but a couple weeks ago my phone just started freezing, then shutting off. At first, I would just take the battery out, let it sit for 30 seconds, put back in and turn on. But this last week it is doing it whether it is fully charged, it will do it when I am not even using it and it’s laying on a table, or in the middle of a conversation. I have 3 batteries, 2 extra’s and the original. It doesn’t matter which battery I use, or which charger, once it shuts off I have to take the cover off, take the battery out and let it sit anywhere from 30-60 minutes, put it back in and it will turn on again. But typically it shuts back off within a short period of time and I have to go through the whole process again. Some days it will go half the day or more before it does it, sometimes it seems like it’s all day long. Still under contract for the phone so I can’t buy another currently. — Tina

Solution: Hi Tina. We would never know what might the exact cause of this issue be but there’s high likelihood that software may be to blame. You may have installed an app or update that created a conflict with the operating system, resulting to severe performance issue. That said, we want you to do the basic software troubleshooting for this one.

Wipe the cache partition

Refreshing the system cache is an indispensable software troubleshooting (and sometimes, solution) for some problems. If you haven’t done this before, please follow the steps below:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • Observe the phone for 24 hours.

If nothing changes, consider doing a factory reset to restore all software settings back to default. This may not only fix the issue but will also help you determine whether or not a third party app is causing the problem. After you factory reset the device, make sure that you don’t re-install immediately all your third party apps. Give the device another 24 hours so you can check if there’s a difference. Also, it’s important that you don’t install any updates during the observation period. If your S5 will work fine at this point, you can then try to focus on identifying what third party app is problematic.

For reference, follow these steps on how to factory reset your device:

  • Create a backup of your important files and contacts.
  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If both these procedures won’t be of any help, you can assume that the device has an unknown hardware issue. Contact your carrier so you can request for replacement.

Problem #2: Question regarding Galaxy S5 USB charging cable

In the picture on your page here: the cover is no longer attached to the phone. How did you get that off without ruining it or having to cut it? I use this device for specific tasks (not necessarily as a phone) and it would be much more convenient if that cover was gone.

Also, are you aware of where I can find a black coiled USB charging cable? There is a white one here but I want a black one. Alternatively, is the Samsung split end cable absolutely necessary to charge the phone or can I use a standard micro-USB without damaging the device?

When I first removed the device from the package I plugged it in to a standard micro-usb cord and it appeared to start charging. A minute or so later I finished unboxing and saw that there was a charger included that is obviously unique with that split end on it. I immediately unplugged the device from the standard charger and used the split one. But if there is no coiled split cable on the market I’ll just use a standard coiled micro-usb to charge it as long as that won’t hurt the device. Thanks! — Chad

Solution: Hi Chad. The port cover pictured in that link can’t be severed from the device without damaging the thin, black plastic strip. If you want to remove the USB port cover, you can use a scissor to cut the tiny black strip.

For the second question, we’re afraid we can’t give you any good answer. We are not an e-commerce site so we can’t refer you any link that will give the specific product you’re looking.

Lastly, any good, standard USB charging cable is okay. We strongly suggests though that if you don’t want to use official Samsung products, try to stick to known brands for reliability.

Problem #3: Galaxy S5 can’t download anything from Google Play Store

Phone: Galaxy S5 from Canada-Rogers, with Marshmallow.

Problem: Downloading…download pending Google Play Store. Phone connects to wifi and can go on the internet however it can’t download anything from Google Play Store or get any updates. Phone can’t attached emails attachments and send them, they remain as a draft. When phone is connected to another wifi it works as well as on LTE data Attempts to resolve.

I’ve cleared cache and deleted data of Google Services and Play Store, deleted Google Account, restarted phone. Factory reset and fresh install of Android didn’t work.

I’ve downloaded most recent and previous APKs of Google Play Services and Google Play and installed in case there was an issue, didn’t work. I’ve contacted Samsung but they’re not helpful.

I contacted Google — not helpful (both recommended what I already did). Contacted Rogers (internet provider)  and they reset modem. I ended up trying to exchange modem but it didn’t help.

I attempted to log in with Another Google account and the same issue happened. Nothing could be downloaded from Google Play Store. I’ve spent about two weeks trying to resolve the problem, however I am unable to at this point. I would appreciate any other suggestions Thanks very much for your time. — Abel

Solution: Hi Abel. The first thing that you want to do here is to check if the issue lies on your phone or on your home network. To do that, you want to try logging in to Play Store using your Google account. Make sure that this device is connected to your home wi-fi. If you don’t have another Android device to use, try borrowing one from someone and bring it to your home so you can connect it to your wi-fi. If the same problem occurs on the second device,  you either have an issue with your Google account or your ISP (possibly blocking Google services for reason).

To check if it’s Google account issue, try using another Google account on the second phone and see how it works. If it works, then something’s not right with the current Google account you’re using. Replacing it with a new one should help.

However, if the second Google account (on the second phone) also fails to download something from Google Play Store or encounters the same exact issue like the one on the S5, the problem must be on your ISP’s side. Stop troubleshooting your phone and start working with your ISP as soon as possible.

Problem #4: Galaxy S5 Active stops detecting SD card after Marshmallow update

Hello. I have a Samsung GS5 Active phone and a 16GB external SD card. After the update to Marshmallow 6.0.1, i am unable to see the SD card in the phone’s storage options as well as i am getting a message from my phone stating that the card is no longer supported. The SD card worked just fine before the update to 6.0.1. I don’t mind formatting the card to get it working with the new ext4 file system and simply expanding the memory but i can’t find a way to force my device to search for SD cards, and simply removing and re-inserting it does not bring any other options up either.

Upon the first startup of the phone after the update i do not recall seeing any questions or prompts about the SD card, only that all my apps are now on internal storage and cannot be moved to any other storage, of course because my device does not see any other storage anymore. — Daniel

Solution: Hi Daniel. An issue like this cannot  be blamed purely on software as hardware malfunction can just as easily result to a phone not suddenly detecting an SD card. If you’ve already tried wiping the cache partition and factory reset before contacting us, then the issue may lie either on the SD card itself, or the phone. To check if SD card is the problem, try to insert your SD card to another device or to computer with a card reader. If a second device detects and reads it fine, then phone must be to blame.

Like the SIM card slot, the SD card slot on a Galaxy S5 can get damaged as well. Try to make sure that the metal connectors on the SD card slot is clean before inserting a different SD card. If your phone won’t detect the second SD card as well, find a way to have the phone repaired or replaced.

Problem #5: Galaxy S5 has bootloop issue after trying to uninstall Secret Video Recorder app

Hi. I have a Samsung GS5 on Marshmallow, Verizon. I have Secret Video Recorder installed & have been trying to uninstall it after I discovered it was the cause of unwanted popups. I verified that was the app here: The usual uninstall doesn’t work. It force closes settings. Then I tried to drag it into the trash & touchwiz force closed. Then I searched for secret video recorder in ES file & only found 1 empty folder. I deleted it. I continued searching trying to get rid of this app. Rebooted & wound up in a soft brick. I see the Marshmallow animation, then the screen goes orange for Verizon, I see the Verizon logo & it stops there. — Mike

Solution: Hi Mike. We checked the installation page of this app in Google Play Store and most of the reviews don’t find this app trustworthy at all, not to mention its design to force pop ups even if it’s not actively opened. If you’re having trouble uninstalling this app normally, then why not resort to factory reset first so you can avoid re-installing it again?

Now the boot issue may or may not be due to the said app but there’s really nothing much that you can do in terms of options. If you won’t be able to factory reset the device via recovery mode, then try flashing a stock firmware/ROM.

Problem #6: SD card inserted on Galaxy S5 becomes corrupted

My micro SD card on my Galaxy S5 becomes corrupted. I transfer photo from the device storage to SD card but then i canceled it. I restart my device and there is some sort of updating stuff like what is happening when software update is installing the sky blue one. After that I just wait and wait for my apps in the SD card to be ready but it is not installed the phone said. My phone is so laggy so I went to the setting and then storage and from there i saw the SD card as corrupted. So when i go home i copy the files from the SD card to the computer. then i insert it back to my phone to format. BUT IT WONT FORMAT. It just failed to do so. I tried it on my PC and IT ALSO WONT FORMAT. HELP ME > THIS SD CARD IS A 64GB Samsung brand. Thank you 🙁 — Rue

Solution: Hi Rue. This situation is unfortunate but frankly speaking, there’s really nothing much that can be done. If at least 2 devices are saying that they can’t detect, read, or format the SD card, that’s a clear indication that it has been damaged beyond repair. The best thing that you can do is move on and get a new one.

To minimize card corruption instances in the future, make sure never to interrupt the device when it’s trying to access or write something on the SD card. This is one of the most common reasons why SD cards become totally unusable.


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