How to fix Samsung Galaxy Note 5 “Unfortunately, Google Play Store has stopped’ error

  • Learn more about the “Unfortunately, Google Play Store has stopped” error that may happen to any Android user every now and then.
  • Learn how to troubleshoot your #Samsung Galaxy Note 5 (#Note5) that keeps showing the error message every time you try to download an app.


The error message “Unfortunately, Google Play Store has stopped” rarely happens or occurs but when it does, it shows with a bang because you cannot install apps and updates from the Google market. The Google Play Store is the local client that lists all apps available for purchase or download from Google’s servers. When it crashes, you lose the only app that’s able to install other apps on your phone.

In this post, I will tackle this error message and probably provide some troubleshooting procedures that will help Samsung Galaxy Note 5 owners get rid of it. The Play Store is a pre-installed app, in fact, it’s a mandatory app that should be found in any Android device. When it crashes, the cause could be other apps and a firmware issue. We just couldn’t verify it until we did some troubleshooting.

I will walk you through in determining what the real problem is, what caused it and how to fix it. I understand that it’s very inconvenient on your part to do some procedures that may be new to you but the thing is, you can easily fix this problem without any help from a technician provided it’s not triggered by some serious firmware issue.

For those who have other concerns, however, make sure you drop by our Note 5 troubleshooting page where we list down every problem we can fix every week. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work, can’t find similar issues, or need further assistance, you can always reach us by completing our Android issues questionnaire.

Troubleshooting Galaxy Note 5 with “Google Play Store has stopped” error

We are tackling an issue of a pre-installed app, a core application at that, that crashes. If third-party apps crash, it’s often a minor issue but when a core app like the Google Play Store does, it’s more complicated than you think.

The troubleshooting procedure you can find below will walk you through in determining what the real issue with your phone is and if it’s not that complicated, you might be able to fix it on your own.

Step 1: If error showed up for the first time, reboot your phone

When an app or the firmware glitches, it might force close and errors like this is often triggered to notify the user that such app no longer works and may not work properly even if you attempt to run it again.

Minor glitches can easily be fixed by a simple restart because the system will reload all necessary services during bootup. So, if the error occurred for the first time, don’t do anything yet. Instead, just reboot your phone and try to open Google Play Store again to find out if the error still shows up.

If the error disappeared after the reboot, then the problem could have been caused by a minor glitch. Otherwise, you need to continue your troubleshooting and go after the apps that could have possibly triggered it.

Step 2: Isolate the problem by booting the device in Safe Mode

As you may have already known, Safe Mode is the state wherein all third-party apps are temporarily disabled and only pre-installed apps and default services are running in the background. It is also known as “diagnostic state” as it is used to determine if the problem is with the third-party components or default ones.

The “Unfortunately, Google Play Store has stopped” error can also be caused by some third-party apps that keep crashing and affected the firmware’s general performance. Starting up your device in safe mode will disable those apps thus leaving the market running without a hitch. So, try to follow the steps below and continue observing your phone if the error still shows up when you open the Play Store.

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.

If the error disappears in safe mode, then it must have been caused by one or some of your third-party apps. Find the app that’s causing the problem and uninstall it. I know it’s easier said than done but begin your search from your recent installation.

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Application Manager.
  4. Tap to select the application you want to uninstall.
  5. Tap Uninstall.
  6. To confirm uninstallation of the selected app, tap Uninstall again.

On the other hand, if the error still occurs in safe mode, it could mean that the problem is with the firmware or the app itself. The next step may address the app-related concern.

Step 3: Clear the cache and data of the Play Store

Clearing the cache and data of the Play Store will actually reset the app back to its default settings. It will delete everything that was saved by the app including data and your settings. You should go after the app that’s mentioned in the error message first, in this case, it’s the Play Store itself.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Google Play Store.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If the procedure failed, then the next thing you should is clear the cache and data of the Google Play Services.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Google Play Services.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Based on reports from owners who encountered this problem, these two procedures alone can fix the issue, however, if they failed then

Step 4: If you recently updated, wipe the cache partition

The system cache can easily get corrupted and when it happens, a lot of bad things can occur and app crashes is just one of them. So, when the error occurred after a firmware update, there’s a chance that it’s caused by some corrupt cache but once clear, the phone will continue to work the way it should before. Here’s what you need to do.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 5: If all else fails, reset your phone

You actually have two reset options here. The first is to do the typical Factory Reset through the Settings menu and the second is the Master Reset through the Recovery Mode. It is recommended that you do the Factory Reset first but make sure to backup every important file you have. Once you’re done with the backup, try these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

If the problem still continues, then it’s time to do the Master Reset. It doesn’t just brings the phone back to default settings but also reformats the data partition. Here’s how…

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.


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