Samsung Galaxy S5 Only Charges When Off Issue & Other Related Problems

The #Samsung #Galaxy #S5 is one of the older generating flagship models that comes with a removable battery. One advantage of this design is that the user can easily replace the battery whenever it appears to be causing an issue. Those who travel a lot can bring a spare battery with them and replace the battery whenever it runs out of charge if no power outlet is available.


Although this is a solid device which is being used as a daily driver by a lot of people there are instances when issues can occur. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 only charges when off issue & other related problems.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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S5 Only Charges When Off

Problem: My Galaxy s5 doesn’t charge when it is turned on. It charges only when it is off and charging very slow. I charged it overnight and it got 45% or so. I tried factory reset, cleaned the charging port with toothbrush, replace battery, tried different cables but nothing is working.  Do I need to replace the charging port? What else can I do to fix the problem? My phone is about 2 years old.

Solution: You should definitely consider replacing the charging port as there’s a big possibility that it might already be faulty. It’s best if you have this replaced at a service center since they will have the correct tools to replace this port. However, if you are familiar with replacing this charging port then you can do it yourself since this fairly an easy task.

S5 Not Charging

Problem: Not charging. When cable plugged in, phone vibrates and battery outline with flash appears. The disappears. Pause. Vibrate. Repeat. This does charge the device, but incredibly slowly, and it’s not usable. When switched on, the device does not recognise any charger. Tried: other battery, other cables, other chargers, minutely cleaned the port (which is itself a replacement about 4 months back. TIA!

Solution: Just like the first issue that we tackled it appears that the problem is caused by a faulty charging port assembly. You will need to bring your phone to a service center and have this checked. It’s possible that the charging port assembly will have to be replaced.

S5 Inconsistent Charging After  Downloading Power Sharing App

Problem: Forced to download power sharing app after update, my phone now freezes and charges inconsistently. I have had a android phone for 4 years and after this issues I am seriously considering going back to Iphone. This problem has affected my ability to make money and I am disappointed and frustrated because I have a phone the I still have to pay for that is somewhat useless

Solution: If this issue occured right after you downloaded the Power Sharing app then you should try to disable it from the Application Manager or you can also try to uninstall it. This way you can check if it is the Power Saving app that’s causing this issue.

If the issue still occurs after uninstalling the app then I recommend that you backup your phone data then do a factory reset. This allows you to verify if a glitch in the phone software is causing the problem. Once the reset is complete do not install anything in your phone just yet. Instead, try to check first if the issue still occurs.

If the above steps fail to fix the problem then do the following steps listed below.

  • Clean the charging port of your phone using a can of compressed air. You can also blow into the port using a straw. Make sure that any dirt or debris lodged in the port is removed.
  • Try using a different charging cord
  • Try using a different charger
  • Replace the battery with a new one.

If the above steps fail to fix the problem then you should have your phone checked at a service center.

S5 Charges But Doesn’t Turn On

Problem: Hello, I have a Galaxy S5. The phone seems to be able to charge (has red charge led when plugged in) but I can’t seem to make it turn on. My computer is able to recognize it/I can access the files on the phone but the screen remains black. I tried holding down the volume/home/power button for a hard reset and felt the phone vibrate/the led turned blue but the phone screen remained black. I am unsure what version of S5 this is as I can’t access the phone info from the phone itself. Any suggestions?

Solution: If your computer can recognize the phone and you can access the files stored in it then it’s possible that this issue is caused by a faulty display. Try starting the phone in recovery mode. If you are able to access this mode then I suggest you do a factory reset. Take note that you need to backup your phone data before doing this. If you are unable to access the recovery mode then I suggest you have the phone display checked at a service center. It’s possible that the display connection to the board might have become loose or the worst case scenario is that the display is already damaged.

S5 Not Charging Drains Battery Fast

Problem: Galaxy s5. It started with charging issues, I’d have to manipulate the charge cord for phone to charge. I tried several different chargers and outlets. So I thought maybe it’s my charge port. I tried blowing in it to clean it several times. After a good long while with that problem my phone would stop charging period. Even actually lose charge while plugged in! Or charge really slow or not at all. If I did manage any kind of charge it drains rapidly. I tried charging it through laptop and it didn’t charge at all, however right after trying that I plugged it into wall and it worked!! But it’s still draining real fast, getting hot and not charging again. I also tried a friends battery in my phone and it did all same things.

Solution: Have you tried using a different charging cord when charging your phone? If you haven’t done this yet then try using a new cord since this cord gets easily damaged. If after using a new cord the issue still remains then there’s a possibility that the phone has a damaged charging port. Before bringing the phone to a service center for checking try to backup your phone data first then do a factory reset to eliminate any software glitches that could be causing this issue. If after the reset the problem remains then you should have this phone checked at a service center.

S5 Not Turning On After Update

Problem: On Thursday, I had an update request from google on my phone.  I allowed it to update and now my phone won’t work at all.  I did a clear cache, tried to reboot it, did a factory reset, it still won’t turn on (the first couple of times I did that, it would work for about 30 minutes but then it would shut itself down again & I couldn’t turn it on).  If I plug it into a computer it will turn on only when I press the 3 buttons (volume up, power & home) and remains stuck on the logo screen. Sometimes there’s a blue phrase at the top left corner, but it never brings up the full menu anymore (to clear cache, reboot, etc)  I took it to AT&T and they don’t know what to do and think it’s the google app that corrupted the phone because my phone is “too old” to support the app (why did they request the update then?  I’m upset about that!).  I’m still paying for the phone so getting a new one is not an option.  Do you have any other suggestions on how I can fix it?  I had no issues at all with it until that update.  Thank you!

Solution: Try taking out the battery and microSD card (if your phone has one installed). Press and hold the power button for at least a minute. What this does is it discharges the phone circuit and clears out its RAM. Reinsert just the battery then try to turn on your phone. If the issue remains then connect your phone to its charger then see if it turns on. If your phone still does not turn on then check if you can access the recovery mode of your device, From here I recommend that you do a factory reset. Take note that the reset will delete your phone data.

Should the above steps fail to fix the problem then you should consider manually flashing your phone with its updated firmware. Instructions on how to flash your device can be found at several of the popular Android forums online.

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