Verizon Galaxy S5 messaging app issue after Android update, other issues

Welcome to another post that covers problems and solutions about #GalaxyS5. In this post, we give you 6 different problems that some of members of Android community has encountered.


Below are the specific topics we discuss here today:

  1. Galaxy apps on Galaxy S5 with Marshmallow not working
  2. Verizon Galaxy S5 MMS not working on AT&T network
  3. Galaxy S5 stuck in Samsung logo screen after several flash attempts
  4. Galaxy S5 screen goes black when booting up
  5. Verizon Galaxy S5 messaging app issue after Android update
  6. Galaxy S5 keeps rebooting on its own

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy apps on Galaxy S5 with Marshmallow not working 

Good day guys! I have just acquired a new Galaxy S5 with the Android Version 6.0.1 so I wanted to synchronize my Facebook calendar with my S Planner. I usually update the SNS Provider from the Galaxy Apps, and it works. Problem is Galaxy Apps is just a ghost shell. It shows the information of all apps, but no images, and it doesn’t start any downloads. I tried downloading some apps for the built-in camera, but it also doesn’t download anything. I’ve factory reset, backup, manually wiped temp cache, and it’s still without success. I can download anything through the Play Store, but I don’t know if this is an issue with this version. I received this error from the Galaxy Apps after the factory reset. It wasn’t showing anything before: I also tried downloading the latest version of the Galaxy Apps (APK), and performed a manual updated. After installation, same thing. Just no life. Please help! — Cristhian

Solution: Hi Cristhian. We can’t see no reason why Samsung apps won’t work, unless the phone is running a non-stock ROM and/or is rooted. Make sure that you revert everything back to stock/official state, that is, you unroot the device and use a stock/official Android version first. If you don’t have handy guide on how to do these things, use Google to search for them.

Alternatively, you can contact the store where you got the phone from and ask them if they can flash an official firmware on it.

Problem #2: Verizon Galaxy S5 MMS not working on AT&T network

Hi! I recently upgraded from my ancient Samsung Galaxy (no S number, just the original Galaxy) to an S5. I purchased this S5 from a retailer online as Verizon GSM unlocked, refurbished. My service provider is AT&T. I installed my SIM card, set the APN settings from AT&T’s website, and was good to go. Everything worked, except – I was unable to send or receive media messages. Regular messages, fine. Phone calls, fine. Just no media messages of any sort. I took the phone into AT&T – they said they couldn’t help. They didn’t even look at the phone. They sent me to a specialty store. The guy at the specialty store looked through the APN settings and other settings on the phone and said he couldn’t understand why it wasn’t working. Everything was set up right. Figuring I had just received a faulty phone, I went through the long process of sending it back and getting a new one. Well, I just unpacked the new one, punched in my SIM card and the APN settings, and – still no media messages. Please help. I really like this phone and I’m really frustrated! Thanks. — Lynnea

Solution: Hi Lynnea. MMS requires that correct APN settings as well as functioning mobile data plan. We don’t see you mention your mobile data is working so make sure you have that checked by AT&T. If you don’t have a mobile data plan in the first place, there’s basically nothing that we can do.

Again, call AT&T’s technical support team (and not their customer service department) and ask the for the correct APN settings for your particular model. A correct APN setting is needed so your phone knows how to send and receive MMS. When your device receives an MMS message, what is actually being received is just an MMS notification message, not the exact content itself. This notification message is sent over Wireless Application Protocol (WAP), which is basically a way to send and receive information over a mobile carrier’s wireless network. The MMS notification message your device receives includes a header for the content and a uniform resource locator pointer that your device must access to get the actual MMS content. The entire process needs data connection in the first place in order to work. This also means that connecting your phone to Wi-Fi won’t allow you to receive MMS. You must have TCP/IP connection provided by your carrier to send and receive MMS.

Problem #3: Galaxy S5 stuck in Samsung logo screen after several flash attempts

Dear Droid Guy. My name is Lucas and I have a S5 SM-G900H. I’m facing very tricky issues that I hope you help me. I’ll try to be very economic in my writing.

I bought this phone last year from a friend. I live in Brazil. I discovered now that this specific model (G900H) is an international model, so the authorized store here in Brazil said to me that they only give assistance to Samsung mobiles produced here as they don’t have parts from international phones.

This S5 was working perfectly until my dummy idea to took underwater pictures with my son. It got soaked and stopped to work. I left it in a rice tin for 48 hour and everything was fine again. It worked for months until three weeks ago when started from nothing to restart randomly and it some needs some tries to turn on. I already did a factory reset and wiped all cache, but the problem is still the same. In fact this reboots just get worse and worse since the first.

What I noticed: I can only pass the Samsumg logo only if I stay holding the power saving mode on. I can use it for long periods without problems. After this, I start to think that the problem was the battery, but I tried to change the battery and the problem seems to be the same. At the moment I tried to flash a firmware for it via Odin, but get stuck at Samsung logo. (I already did a factory reset and wipe cache). I guess I flashed a wrong firmware. Actually, I didn’t find any firmware for my region (Brazil) G900H. I’m trying to fix this at the moment, but I confess that my options is getting fewer. Please, I will be more than happy if you can help me!! Warm regards. — Lucas

Solution: Hi Lucas. We doubt if there’s anything much that we can do since you’ve already tampered with the official software on your device in the first place. We also don’t know the full history and the true state of both the software and hardware so the best that you can do right now is keep trying other firmware until the phone boots back normally. You’re right, there’s no specific firmware labeled for Brazil users but you can start with those designed for the Americas. If you are positive that you have an international version, make sure that you try firmware nearest to your region. There’s no guarantee that doing so will work but it’s the only option left for you at the moment.

Problem #4: Galaxy S5 screen goes black when booting up

Actually my phone is an Galaxy S5. A day after I upgraded to Note 7 at a Verizon Store my S5 stopped working. I have tried all the tricks to reboot it but no success. When I take the battery out and put it back in it vibrates and the white Galaxy S5 logo appears for a couple of seconds and then disappears leaving just a black screen. If I put the battery in and hold the volume up button it vibrates the white logo appears and in the upper left hand corner it in blue it says recovery booting for a split second and then goes black and not booting up. If I put the battery in and hold the volume down it vibrates and the Warning Message about a custom os can cause critical problems…etc. with instructions about pushing the up or down volume button for further actions. However it disappears in about a second and the screen goes black. Any suggestions on how to fix this issue? — Dursop75

Solution: Hi Dursop75. Consider booting the phone in safe mode first to see if it responds. Here’s how:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If your S5 won’t boot in safe mode, you should have it checked or replaced for possible hardware issue. This is a must especially if it had been dropped or got wet before (but you didn’t tell us about it).

Problem #5: Verizon Galaxy S5 messaging app issue after Android update

Hello! I have a Galaxy S5 through Verizon. Recently there was an update performed (Not 100% sure which one) and ever since the update I have had issues using Message+ to send/receive picture messages only. All other texts come through fine. However, if I try to send a picture message I get an error that the size limit has been exceeded & it fails. If restart my phone and immediately hit retry, then the picture will go through. But then the next picture, I have to restart again. If I get sent a picture message it will come through, but the picture will be a great mountain background image with a red dot on it instead of the actual picture. Again, if I restart my phone & go in to view I can then see them. Is there any solution to this, without having to completely reset my phone? Can I go back to pre-update status somehow?! Thanks! — Christin

Solution: Hi Christin. There are four things that you can try in this situation.

Wipe the cache partition. The system cache can sometimes get corrupted after an update. Refreshing it may resolve whatever problems you have right now. Here’s how to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Delete app cache and data. If you’re having trouble with a single app only, you might want to ensure that you refresh the cache of said app, or that you virtually re-install it. Here’s what you want to do:

  • Open the Settings menu.
  • Tap Apps (some versions may show Applications or Application Manager).
  • Tap the app in question.
  • Tap Storage (if you have Android Marshmallow).
  • Tap Clear Cache, then Clear Data (in this order).

Keep in mind that tapping Clear Data button will wipe all your conversation threads. Make sure to back them up if you want to retain important conversations for reference.

Update ALL apps. Updating Android does not mean apps are updated as well. Ensure that ALL your apps are updated to make all of them compatible with the new operating system. Incompatible apps often results to problems as they can cause conflicts with the OS and other apps.

Do a factory reset. If you are 100% certain that ALL your apps are compatible with the current Android OS  but the issue remains, don’t hesitate to do a factory reset. This will force the phone to restore all software settings to their factory state. Factory reset will also wipe the primary storage device so make sure that you create a copy of your personal data like photos, videos, contacts, music, etc before you proceed. To do a factory reset, follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #6: Galaxy S5 keeps rebooting on its own

Hi. Here is my saga. Phone speaker and headphones stopped working and it started to reboot continually. My wife says phones only last a couple of years. I said I expect at least 5 years for what I paid (It’s nearly 3 years old). As I had been increasingly fed up with all the bloatware, I did manage to Root the phone but still had the problem. So, I have a replacement Logic board via eBay. Changed it over, booted up and, great, sound back again. Alas, so is the rebooting. As the on/off button is on the replacement logic board, I would guess this is OK. I have checked the power button on the side of the case but it looks OK. I am assuming that the new logic board is not rooted. I have booted with POWER, VOL UP & HOME, wiped cache, and factory reset but it still keeps rebooting. If I turn on and hold VOL DOWN to boot to safe mode I get Android man with message “Downloading… Do not turn off target!!” In the top left it says ODIN MODE with Knox warranty – 01x if that helps. I have tried both my batteries which charge OK but I am pulling out what little hair I have left. Any advice would be great. — Paul

Solution: Hi Paul. Root is an Android term that refers to a procedure to grant a user higher level software access. Thus, root is not applicable to anything hardware like a logic board.

For your random reboot issue, the cause of the problem may not be the logic board or components in it but rather an entirely separate piece — the battery. A Lithium-based battery like the ones in Galaxy phones start to show significant degradation after about 300 charging cycles. Since you’ve been using your phone for a few years now, it would be good if you can replace the battery to see if that’s where the trouble lies. Otherwise, simply find a way to have the current device replaced.


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