The #Samsung #Galaxy #S6 is a former flagship phone that is equipped with several connectivity options to help its owner get online. If you are indoors the best way to connect is through a Wi-Fi network while outdoors your best bet is by using your mobile data subscription. While getting online using this phone is quite easy there are instances when issues can occur. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 not downloading apps via Wi-Fi issue & other related problems.
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If you would like to browse the previous parts in this series then check out this link.
S6 Not Downloading Apps Via Wi-Fi
Problem: After upgrading to marshmallow I had an issue that required a factory reset. Now the device will not download or update apps via wifi. If I switch to mobile everything works fine. The issue doesn’t appear to be my wifi since I can surf the web on the phone just nothing through google apps seem to work via wifi.
Solution: This seems to be a common issue among other phone owners who have the latest Marshmallow update running on their phone. Since you already performed a factory reset which helps in most cases however in this case it didn’t the next thing you should do is to check the router settings. Try to disable the IPV6 addressing of your router. What happens in this case is that there is an issue with the IPV6 addressing system between the modem and the router which in turn affects the phone’s ability to access Google’s services. A future software patch for either the router or your phone will permanently fix this issue.
S6 No LTE Signal
Problem: I have a New samsung s6 4g lte cat6. When accessing the internet It Displays a 3g signal only. My wife also has a new exact same phone & displays the 4g signal. Why?
Solution: Try checking your phone settings and make sure that the network mode is set to accommodate the LTE connection.
- Tap Settings
- Tap Network Mode
- Tap LTE/WCDMA/GSM (AUTO CONNECT)
Restart your phone then check if you can now get an LTE signal. If your phone is still stuck in 3G then try swapping SIM cards with your wife then check if your phone is getting an LTE signal. If it doesn’t get any LTE signal then the issue might be caused by your phone antenna. Have this checked at a service center. If the phone gets an LTE signal then the issue could be with your SIM card. Contact your carrier regarding this matter.
S6 Intermittent Internet Connection After Marshmallow Update
Problem: After I updated my galaxy S6 to marshmallow I’ve been having internet issues on both Wi-Fi and data. My apps don’t Sync correctly my Facebook rarely sends push notifications, gmail rarely alerts me to a new message or does it some time later. When in my Facebook app it’ll suddenly stop connecting (allowing me to refresh my feed or open links) and I’ll have to close it out in order to get it to connect properly again and I’ll get a notification on the center of my screen no matter what app I’m in saying “check network connection and try again” which only stays for a few seconds then goes away
Solution: Have you tried checking if your apps have any updates available? Try to check for updates then update accordingly. If no new app updates are available and since this issue occured after you did the Marshmallow upgrade then it’s very likely that this problem is caused by some form of old software data that got left behind. Try wiping the cache partition of your phone first from the recovery mode then check if the issue still occurs. If it does then I recommend that you backup your phone data then do a factory reset.
S6 Router Not Detected Automatically
Problem: Had a new router installed at work. Everyone else can connect to WiFi on their phones and laptops. The network doesn’t show in the list of available WiFi networks. I added it manually. Now I am connected to WiFi, but the network still does not show in the list, and if I disconnect or move outside the range of the network, I have to manually add the network again, complete with password. I have:
- restarted the phone
- powered off and back on
- turned off wifi and turned back on
- turned off mobile data and turned back on
- turned off both at once.
- turned off wifi and mobile data, turned on airplane mode, turned wifi and mobile back on, then turned airplane mode off.
- I can’t forget the network, because there’s no network to select that option from.
Solution: Does this issue only occur on this particular Wi-Fi network or does it occur on all Wi-Fi networks you try to connect to?If it’s only for this Wi-Fi then this might be due to some setting in the router. Below are some of the troubleshooting step that you can perform on the router and the phone.
- Check the security settings of the router. It might be blocking your device from connecting properly.
- If the router has any updates available then update it
- Hard reset the router
- Start your phone in Safe Mode and check if you are able to detect and connect to the router in this mode. If you are able to then an app you downloaded might be causing this problem. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset.
S6 Resets The Router When Connected To It
Problem: Recently, I had a friend over and they had connected to my Wi-Fi which worked fine. They were over a few more times and continued with no issues. the last time they were over, I tried to set up a movie on Netflix through Chromecast and noticed (with them experiencing it on their device) that the Wi-Fi was dropping. I hadn’t used the Chromecast in about a week or two, but there were no issues the last time I connected to the Wi-Fi with my phone.
Now on to more details. I noticed that whenever connecting my cell phone to the router, that the router would reset continuously. I’ve checked the logs on the router with no indication of anything abnormal and even did a factory reset on the router but it still reset every time I connected with my S6. Note that my friend who was over using the Wi-Fi experienced no issues as long as my phone wasn’t connected, so they could remain connected for the hours they were here with no drops or resets. I also powered on an old Droid X and connected it to the Wi-Fi and was downloading applications and surfing the internet with no drops. Still, as soon as I connect my S6, the router seems to reset and connection drops. Also, my desktop is wired to the router and experiences no drops until I try to connect my S6. There is nothing I can think of myself that would cause this and after skimming through all of the settings on both the phone and the router and even disabling numerous settings that I didn’t need, there problem persists. I originally thought it was the router but considering other wired and wireless devices don’t experience this, I have to think it’s something with the phone.
Solution: The issue could be caused by some Wi-Fi setting in the phone. Try forgetting your Wi-Fi network in your phone then restart your phone and the router. Once both devices are up and running connect the phone to your Wi-Fi network.
If the router still resets then try disabling the Smart Switch under the phone’s Wi-Fi settings.
If the issue still persist then you should consider doing a factory reset on your phone. Make sure to backup your phone data before doing the reset.
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