Welcome to another part of our troubleshooting series where we help our readers who own the #Samsung #Galaxy #S5 fix some of the issues that they are having with their phone. In this latest installment of the series we will tackle the Galaxy S5 persistent software update notification issue & other related problems. What happens in this particular case is even if the phone has already downloaded and installed the latest update a notification will appear regarding an update again. We will be addressing this issue today as well as other software related problems.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Persistent Software Update Notification
Problem: Hi! I have a brand new (2 days old) Samsung Galaxy S5. I bought it unlocked and am using an AT&T SIM card. I have been getting a notification for an AT&T software update since i received it, and twice I have proceeded through the update (restart and subsequent app upgrades) and once I have gotten a software update completed notification, but still having persistent notifications to do the software update again. My last unlocked phone (HTC) did the same thing but would have an error because the phone was unlocked so maybe that’s also happening here? Honestly, I’m not too worried about the update I’d just like for the constant notifications to stop. Any help would be appreciated. Thanks!
Solution: You should first check the software version that your phone is using and the software version of the new update. If it’s different then just go ahead and proceed with getting the new update. If the version is the same then the problem could be caused by a glitch in the phone software. I recommend that you backup your phone data then do a factory reset to fix this issue.
S5 No Software Update Available
Problem: Hi, I have an Samsung S5 Active that is usually stuck on AT&T but I got the unlock code and am using it on an AT&T subcarrier, Cricket Wireless. The phone is currently running Android 4.4.2, and I would like to update it to a more recent version of Android, such as Lollipop. I looked at the AT&T website and AT&T said they released the 5.1.1 update for the S5 Active on July 26th. Do I just have to wait a bit and get lucky? I have already used both samsung kies and the built in FOTA software to search for the update, but both have said my 4.4.2 is the latest software. I have no idea what is going on.
Solution: Since this is an AT&T branded phone its software has been designed to check for any updates from the AT&T servers. You won’t have access to the server because you are on the Cricket Wireless network. What you need to do in this case is to insert an AT&T SIM into your phone then check for the update.
If you are still unable to update your phone then I recommend that you manually flash the updated software version to your phone. Instructions on how to flash your device can be found at several of the popular Android forums online.
S5 IMS Service Has Stopped Error After Marshmallow Update
Problem: I have just upgraded to the new 6.0.1 update received on August 6th. My Android now gives the IMS Service has stopped pop-up about once a second, making typing almost impossible. The error remains when I start in Safe Mode. I have tried de-installing WhatsApp (my only downloaded IM) , but the error still kept coming up. Any suggestions gratefully received. This Android has worked beautifully up to now apart from an annoying tendency to re-boot autonomously before the 6.0.1 upgrade.
Solution: Try to perform the troubleshooting steps listed below and see it it fixes the problem.
- Open the “Messages” app (SMS app)
- Go to “Settings” in the top right
- Select “Default messaging app”
- Select “Rich Communications”
- Uncheck the “Rich Communications” box
If the issue remains then it could be caused by some form of old software data that has not been completely removed in your phone. Just backup your phone data then do a factory reset.
S5 Software Update Registration Failed
Problem: Hi, Trying to do a software update, I press the Update Now, and it always comes back with Software Update – Registration failed. Done a soft reset and a factory reset and I still get the same outcome. Doesn’t even try to download anything just “Registration failed”. Tried using Kies, which is now Smart Switch, no luck on either. Model SM-G900I Baseband version – G900IDVU1ANC9 Any ideas?
Solution: Have you tried checking for the update using your mobile data subscription? If the issue still occurs then you should consider manually flashing the updated software to your phone. Instructions on how to do this can be found at several of the popular Android forums online.
S5 Frozen At Boot Logo
Problem: Phone still turns on but won’t boot up past the Samsung logo – logo is just flashing. This morning it updated something, wasn’t paying attention but I think it was some kind of software update which took around 10mins – this has not happened before – and now it’s frozen at the logo. Help!!!!!! I’m not sure what the software version is as phone won’t fully boot up.
Solution: There might have been a glitch that occurred during the update process. Try taking out the battery and microSD card then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert just the battery then check if the issue still occurs. If it does then i recommend that you start the phone in recovery mode then do a factory reset from here. Take note that this will delete your phone data.
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