The #Samsung #Galaxy #Note4 is known for its good power handling capabilities. Equipped with a 3220 mAh battery, this phone is able to provide a longer usage time between charges compared to other smartphones. In several tests conducted on the phone it has been proven that on average the device can provide 28 hours of talk time or 11 hours of web browsing or 17 hours of video playback on a single full charge. There are however instances when this doesn’t happen due to charging issues. This is what we will address today as we tackle the Galaxy Note 4 not fully charging issue & other related problems.
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Note 4 Not Fully Charging
Problem: my Note 4 charges well up to a certain level usually around 75 percent but then it stops charging. I apply soft reset and battery level reaches to 90 percent or so and in a short time it full charges.The next time i want to charge I’ve got the same problem. my android version was 5.0.1. Immediately after i bought my phone I software updated to 6.0.1. I’m not sure if this is because of update or not. please help me. Thanks a lot in advance.
Solution: Since a soft reset apparently fixes the issue temporarily then we should assume that the phone software is causing this issue. Try to backup your phone data then do a factory reset. Once the reset is done do not install anything in your phone yet. Try to check first if the phone charges normally. If you still experience the same problem then I suggest you try the following steps listed below.
- Clean the charging port of your phone using a can of compressed air.
- Use a different charging cord and wall charger when charging your phone.
- Replace your phone battery.
Note 4 Shuts Off With Charge Still Remaining
Problem: My phone dies around 30 to 40 percent no matter how much i use it or what i’m doing with it. Also it shuts off around 45 to 50 percent if i try to use my camera at that time. I’ve had the battery replaced twice and it last for about a month until the issues start happening again. What should i do? Another issue i have is i have a lot of screen burn on my screen and that should not happen i’ve never dropped it and have no scratches or cracks. It’s just from my screen being on. What should i do.
Solution: Are the batteries that you got original Samsung batteries? If they aren’t then they might not be causing this issue. If possible try using original Samsung batteries for your device.
If you got an original battery on your phone and the problem still occurs then I suggest you backup your phone data then do a factory reset. Once the reset is done do not install any apps in your phone yet. Try to check if the issue still occurs. If it does then this could already be a hardware related issue. I recommend you bring your phone to a service center and have it checked.
Regarding the screen issue of your device, if the burn-in issue still occurs after you performed a factory reset then the display has already been physically affected. You will need to have the display of your phone replaced to get rid of this problem.
Note 4 Reboots Randomly Discharges Quickly
Problem: My phone randomly reboots. Loses charge rapidly. I have 2 different batteries both batteries experience the same issues. I will be listening to music and the track will start skipping or repeating the same 2-3 seconds over and over, then stop. I will look at my phone and it will be at the security screen that appears after a reboot, though the phone never rebooted. This has happened also when I am actively texting. The app will freeze then the security screen will appear as if the phone has rebooted, but it hasn’t. Today I noticed as soon as the phone hit 100% battery charge it actually rebooted, while I was listening to my audio book. This has only been happening since Marshmallow was installed. I have not done any type of resetting, only tried clearing the cache and removing battery/sd card. Thanks.
Solution: If this issue occured right after your phone got the Marshmallow update then the problem could be caused by old software data that is still present in your device. Normally, this data should have been removed during the update process however there are instanced when they get left behind which usually leads to issues occurring on the device. I suggest you backup your phone data then do a factory reset to resolve this problem.
Note 4 Not Charging On Wall Charger
Problem: My phone can no longer charge itself from the socket, but it can charge from my laptop and it can charge from my power bank. The cable and plug that I use are the same. My screen indicates that it’s charging and the LED lamp is working, but the battery percentage doesn’t move.
I’ve tried the soft reset, but nothing changed.The problem started when I went to the UK for a week and had to use a different type of socket, from the first time I plugged it in, it refused to charge.
Solution: The issue here is that the phone can only charge when connected to a USB port or a low current source. Typically, a USB port provides 500mA of current which can be used for charging. A wall charger will usually provide 1A to 2.1A of current for charging. Since the phone does not recognize a high current charging source then it’s possible that the charging circuit inside your phone has been damaged. Before jumping to this conclusion though try to perform the following troubleshooting steps listed below. Check if the issue still occurs after performing each step then move to the next step should the issue still occurs.
- Clean the charging port of your phone using a can of compressed air. The aim here is to take out any debris or dirt that could be in your phone.
- Try using a different charging cord.
- Try using a different wall charger.
- Try using a different battery.
- Backup your phone data then do a factory reset
If the issue persists I suggest you have your phone checked at a service center.
Note 4 Restarts On Its Own
Problem: My phone restarts on its own. And once it did, it keeps on restarting and restarting that I have to remove the battery. When I placed it back, sometimes it will same thing will happen or it works fine. But everytime I connect to the charger, the phone recovers and this is the only way the restarting will stop. The next restarting can happen again after a few hours after it loses its signal then you know the restarting will occur again.
Solution: There are two things that you need to do in this case. First you need to replace the phone battery with a new one. This allows you to eliminate any battery related problems that could be causing this issue. If the problem still remains even with a new battery installed then I suggest you backup your phone data then do a factory reset.
If the above steps fail then the problem could already be caused by a faulty hardware component. I recommend that you have your phone checked at a service center.
Note 4 Restarting After Marshmallow Update
Problem: After I updated the phone to 6.0. The phone keeps turning off after 3 hours of use. After that I have to take the battery out and put it back to turn it on. Please get back to me with a solution. Thanks so much. I really appreciate it.
Solution: Issues like this that occur right after a major software update are usually caused by old software data that gets left behind during the update process. I recommend that you backup your phone data then do a factory reset. Once the reset is complete do not install any app in your phone yet. Try checking first if the issue still occurs.
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