How to fix Samsung Galaxy Note 5 various firmware, screen and connection related issues

In this post, I will tackle some some of the commonly reported #Samsung #Galaxy Note 5 (#Note5) issues which includes PC connection problems, screen and display issues caused by physical damage, and other firmware-related problems that may occur after a reset.


The problems I cited in this post are the actual messages reported by our readers. There are a lot of them that need answers so you can expect posts like this in the coming weeks. If you have contacted us regarding a problem with your Note 5, try to browse for the problems below.

Read on to learn more about these issues and how to tackle them in case they’ll happen to you. If you have other problems, however, make sure you visit our our Note 5 troubleshooting page for we have already addressed a lot of issues with this device. Find problems that are similar to yours and use the solution we suggested. You may also contact us by completing our Android issues questionnaire.

Q: When I plug my phone into my PC it will charge, but the PC does not recognize any files on the phone.  It says zero files, and that I have no new photos on this device.  I had a software update on July 6th. Is that causing this and how do I fix it? Thank you.

A: Change the USB connections option as your Note 5 may have been set to just charge when connected to a computer. Here’s how…

  1. Using the original USB cable, connect your device to your computer.
  2. From the top edge of the screen, swipe your finger down to pull the notification shade down.
  3. Touch on USB options.
  4. Choose Media device (MTP).

If your computer can’t find anything on your phone like pictures or videos, validate that by opening the Gallery app. If there’s nothing in there too, then they might have been deleted without you knowing it. There are times when a device is reset during firmware updates. It’s unfortunate but there’s nothing much we can do for deleted files.

Q: I dropped my phone screen down flat had a glass protector screen not broken but all blue. Unable to access anything. I have photos of my first grandchild and my father who is 89. Can I recover these photos please. I took it to be fixed and they say the LCD is broken. Please help.

A: If the LCD is broken, then it’s broken; it should be replaced. There’s no workaround to that. It’s pretty difficult to operate a phone with a broken, blank screen. So, whatever I suggest, you’ll have to do some trials and probably encounter errors. But here’s what I think you can do:

  1. Install Smart Switch on your computer.
  2. Connect your phone to it.
  3. Assuming the phone is still powered up, the computer should be able to detect it.
  4. You can then try to copy files to your computer using Smart Switch.
  5. If the device is locked, use Samsung’s Find My Mobile service to unlock it and then try again.  

I hope this helps.

Q: I have successfully mirrored a previous dongle. I have added a second one to a second television and am having troubles connecting it. I can find the dongle the TV will try to correct with the mirroring but then it disconnects immediately. The previous dongle that I have has no issues with connecting and works perfectly. I cannot find any settings on my phone that say AllShare. This is the error message comment that says to turn on AllShare. Thank you for your help.

A: Hello. There’s no setting for AllShare on your phone because it’s supposed to work seamlessly after it’s paired on both your device and your TV. I know you already know how to mirror your devices so just do the things you were doing with your previous dongle and if the problem persists, I suggest you consider having the dongle replaced as it may have an issue.

Q: Dropped phone and busted internal screen so the screen is blacked out. When powering on, I believe it is stuck on the Verizon start up screen. The LED stays lit up blue, and it vibrates every 30-45 seconds constantly. All I’m wanting to do is try to recover my important pictures on the phone but my computer won’t register that it is even plugged in. Do you have any suggestions on what I may be able to do?

A: If the phone vibrates for the same time interval, there’s a chance it’s in a boot loop and not stuck on the Verizon startup screen. In this case, the problem could be a stuck Power key wherein it triggers the phone to turn on and off endlessly or until the battery is all drained up. Try to see if you can fix the Power key by pressing it multiple times. Unless you can stop the vibration, there’s no way you can recover your data as the computer can’t have stable connection with the phone if it continues to turn on and off.

Q: Hello, I can not sign in to my yahoo mail. I get a sign in failed message and when I try to sign in with my usual password, it keeps showing me that Server password has been changed and I need to sign in with the new server password. I tried changing my password but it showed authentication failed. I even tried changing my yahoo email and it won’t let me. I would really appreciate any help on how to fix this. Thank you!

A: If you are using the stock Email app with your Yahoo account, then try clearing the cache and data of the app first and setup your account again.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the Email app.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

Now, setup your Yahoo account again and see if you can login using your login credentials but if still not, then try to verify if your credentials are correct by logging in to the webmail using the web browser or your computer. If you can login just fine using the browser, then don’t trouble yourself too much by using an app that doesn’t work on Yahoo account. Instead, use the official Yahoo mail app.

Q: My emails quit syncing to my phone.  I was hacked recently and I am wondering if this is a problem.  I have tried reading all of the forums but I just don’t know what to do.

A: Just clear the cache and data of the Email app you’re using and setup your email account after. That should fix the syncing issue. As to the hacking incident,  just make sure you use a powerful password and turn on 2-step verification if possible.

Q: I usually use my fingerprint to unlock my device, but the new update requires the backup password after restarting the phone. I can’t remember the backup password, and I’m looking for any method that could help me save my data. Unfortunately the FRP lock is on so I can’t flash TWRP and I’ve tried reflashing the stock firmware and it still asked for my password when it booted up. Please let me know if there is any hope because I have work data on my phone that I really can’t lose. Thank you in advance for your help!

A: If you’ve already tried reflashing the firmware, then you may have all your data in your phone. It might be wise at this point to just reset the device, don’t you think?

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If you’re still asked for your account credentials, try this post to bypass FRP: How to bypass Factory Reset Protection (FRP) on Samsung Galaxy Note 5 [Step-by-step Guide].

Q: Hi. It is the date of the pictures taken. For example, pic A is taken on 4 July & pic B is taken on 10 July. In my gallery, the sequence will be based on the date taken. Ie pic A will appear earlier in the gallery then follow by pic B. However, after awhile, pic B will be sorted at an earlier date than pic A. In the details,   the date will automatically updated with a different date. Why is this so? Please help as all the pic are mixed up & the events sequence are wrong now. Thank you.

A: First of all, I want you to backup your photos and other files on your phone to your computer just to be sure nothing will be lost. Then, clear the cache and data of the Gallery app to reset it to its default settings:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the Gallery app.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

The problem must already be fixed now but it isn’t, then a reset is necessary if date sequence matters to you a lot when it comes to sorting out of pictures.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Q: I dropped my phone a few days ago and my phone went black.  I have been trying to recover my data.  First thing I did was press my Power and volume keys and secondly I plugged it into my pc to try to pull but was unsuccessful.  It did not recognize it at all.  Any helpful tips would be greatly appreciative. Thanks.

A: Just turn off your phone by pressing and holding the Power key and wait ’til it vibrates, then turn it back on. Once powered up, connect it to your computer and it should be detected immediately. If it’s not recognized, then download drivers from Samsung website but I strongly suggest you download and install Smart Switch as it can really help you recover your data.

If you can’t extract data from your phone to your computer because it’s locked, then use Samsung’s Find My Mobile service to unlock it. Once unlocked, you can copy your files over to your computer.

Q: I purchased this phone used.  It’s stuck in frp mode and Samsung and Google said its a paper weight.  I tried the otg cable method and it will not load up the flash drive.  I feel like like I am now stuck with a $600 paper weight.  Is there anything you can do or tell me to do so that I did not just waste a month’s rent in hopes of getting into the phone.  The original owner refuses to give me any information from their google account.

A: The OTG method of bypassing may have already been patched but there’s another way to do it. Try to watch this video as it might just save your phone from being an expensive paperweight: Bypass FRP without OTG.



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