Samsung Galaxy S6 Keeps On Crashing Issue & Other Related Problems

We all know that the #Samsung #Galaxy #S6 packs some powerful hardware inside its slim body. Its octa core processor combined with 3GB of RAM allows it to smoothly run any  3D intensive game available at the Google Play Store. This model is what you want to choose if you are into gaming or intensive multimedia work. There are however instances when performance issues can occur on this phone. This is what we will tackle today as we address the Galaxy S6 keeps on crashing issue & other related problems.

Samsung Galaxy S6

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S6 Keeps On Crashing

Problem: phone keeps on crashing and back to normal. i cannot uninstall the recent app Win 10 Launcher. I suspect this one is the culprit. Though, i also download recent system update android 6.0.1

Solution: Since you are unable to uninstall the launcher that you downloaded and this issue occured right after a software update the best way to proceed is to do a factory reset. Make sure to backup your phone data before doing the reset.

S6 Freezes Locks Up

Problem: The phone (S6)  locks/freezes up, for no reason, and then I have to do a soft reboot start (holding in the volume down button & the power button simultaneously).  It will start back up only to either freeze again or keep restarting again on its own until it eventually freezes up again.  Very frustrating.  This happened a few months ago and then seemed to right itself, but it just started to act up again and I’m not sure why.?.?.

Solution: When a phone freezes or locks up it is usually caused by some form of corrupt data in the device or an app that’s causing a conflict with another app or the phone system. Follow the troubleshooting steps listed below. Move to the next step should the problem still occur.

  • Wipe the cache partition of your phone from the recovery mode. Check if the issue still occurs.
  • To check if an app you downloaded is causing the problem start your phone in Safe Mode. Try to check if the phone freezes in this mode. If it doesn’t then the problem is most likely caused by an app. Find out what app this is and uninstall it.
  • Backup your phone data then uninstall it.

S6 Freezes Does Not Stay Charged

Problem: I can’t even  turn it on it turn on goes to a screen with gears on it and freezes I think the battery is shot. It won’t stay charged either there’s a blue light blue and purple led blinking when it wants to turn on

Solution: Have you tried checking if the phone is able to start in recovery mode? From here I suggest that you do a factory reset. This will erase everything in your device and revert it to its original condition. Before doing the reset I suggest that you make a backup copy of your data.

If the battery has a problem after the reset then I suggest you have this checked at a service center.

S6 Stuck In Boot Screen During Update

Problem: During an update my phone got stuck on the Samsung Galaxy screen. I cannot turn it off. I have tried to get to the menu where you can wipe the phone but every time I do it say update failed and takes me back to the screen.

Solution: For this issue you will need to start the phone in recovery mode and do a factory reset. Take note that this will delete your phone data. If you are unable to access the recovery mode or if the reset fails then your only other option is to flash the phone with its updated stock firmware. Instructions on how to perform this procedure can be found at several of the popular android forums online.

S6 Button Inactive Screen Black

Problem: My Samsung is doing a number of things:-


  • The back button Lower RH Corner is inactive.
  • While trying to read emails, the screen minimises and resizes constantly by itself.
  • When the phone is in standby and the screen is black it will suddenly turn on and switch from app to app.  Such as switching to Google all by itself.
  • The screen can go black and then it is very difficult to turn on.  When you press the main activation button on the phone in the Bottom Centre of the phone it may or may not turn on.
  • It will constantly show all apps, makes a clicking sound as though I am using it and minimises and resizes all the apps that are open the entire time.


What can I do??

Solution: Since your phone is now experiencing multiple issues the best thing to do is to backup your phone data then do a factory reset. Once this reset is done try to check if any of the issues still occur. If the back button is still inactive then this is already a hardware issue which should be checked at a service center. If the screen still remains black then you will have to get this checked at a service center as well.

S6 Difficulty Swiping Screen

Problem: Two problems with phone.. 1.sometimes phone won’t swipe to enter pin code and when I can in the middle of entering it returns back to main screen and sometimes just switches off. Can’t even get to screen to restart phone.. 2. When trying to open a app say Facebook, it opens for a few seconds and shuts off. These problems are occurring more often. Pls help.

Solution: Try checking first if some form of corrupt data is causing this problem by wiping the cache partition of your phone from the recovery mode. If this doesn’t work try checking if an app is the culprit by starting your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run. If the problem does not occur in this mode then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.

One last troubleshooting step that you should consider is a factory reset, Take note that you need to backup your phone data before doing this.

If the above steps fail then the problem could be caused by a faulty digitizer. If this is the case I suggest you have your phone checked at a service center.

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2 Replies to “Samsung Galaxy S6 Keeps On Crashing Issue & Other Related Problems”

  1. hi my s6 duo had this problem some months ago and now its happening again also the phone gets very hot there is a new battery installed also done a factory reset

  2. Not sure if I sent in a reply to this already or not.
    I have an s6
    1) Phone freezes up and becomes unresponsive, causing me to have to press vol down + power to restart it again- this started 2 days ago and since the problem started, the freezing has become worse and worse (now it will freeze up within the same minute of turning on where before it would take longer to freeze)
    2) The phone overheats very quickly just below the camera lens
    3) I have emptied cache data
    4) I have booted up in safe mode
    5) I have attempted a master reset once
    6) The android is dead with a yellow exclamation mark when I tried the master reset
    7) Problem persisted after master reset
    8) Phone will charge but not for very long

    Any insights would be appreciated.

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