Samsung Galaxy S5 microSD Card Files Missing Issue & Other Related Problems

One of the advantages of owning a #Samsung #Galaxy #S5 is that you can easily expand its storage space. You don’t need to subscribe to cloud based storage solutions and upload your content to remote servers since all you need to do is to insert a microSD card to the phone. This model can easily accommodate a microSD card of up to 256GB in size which allows users to store hundreds of movies, photos, and songs. There are however instances when issues can occur when using a microSD card on this phone. This is what we will tackle today as we address the Galaxy S5 microSD card files missing issue & other related problems.

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S5 microSD Card Files Missing

Problem: hi after updating my s5 from lollipop to marshmallow,  i realized there were some files are lost , the files were actually in my sd card , i thought updating it won’t touch the sd card? can you help me with this?  i really need those files back

Solution: When you update your phone software the files saved in the microSD card are not deleted. Even the files saved in the internal storage of your phone are not affected by the update. Try to  confirm if the files are erased by taking the card out of your phone then have your computer read it. You will need  a card reader to do this. If the files are present then I suggest you make a backup copy. If the files are missing then it’s possible that they were manually deleted or the microSD card has some corrupt sectors and it so happens that the files missing were stored in those sectors.

S5 microSD Card Not Recognized

Problem: I put the sd card into the slot and it goes in snug but it won’t recognize the SD card. I go to settings and find memory  go to the bottom of page where email I see SD and it will light up so I can mount the card. I have tried different ones.

Solution: If you have already tried different microSD cards and the issue still remains then the problem could be phone related.  I suggest you backup your phone data then do a factory reset. Once the reset is done do not install anything in your phone yet. Insert a microSD card first and check if it is detected. Make sure that you are inserting the card in its proper orientation. If the card still can’t be read then I suggest you bring your phone to a service center and have it  checked.

S5 Stopped Recognizing microSD Card After Update

Problem: Since the system update on June 24th, 2016 my phone stopped recognizing my SD card. At first, it would read for a little while and then stop, as if it was ejected on its own, but then would come back eventually, but now it has stopped reading altogether. I have tried a different SD card, thinking that this one became corrupt somehow, but the other one doesn’t read, either. I’ve tried clearing the system cache, rebooting the phone numerous times, removing the apps saved on the SD card, etc. but nothing seems to fix the issue. I need this phone to last at least until March of 2017 still before I can upgrade again. Help!

Solution: It looks like the update might be causing this problem. Sometimes when the phone undergoes an update the old software data which would have been completely removed gets left behind. This old data will cause a conflict with the new software version resulting in various issues including this one. What you need to do to resolve this problem is to backup your phone data then do a factory reset.

S5 Retrieving Data From Corrupted microSD Card

Problem: Smart phone user for just 4 years. Use Camera quite a lot. Have Samsung S5 Mini with Samsung microSDXC UHS-1 64GB. Yesterday the card became corrupted. I am reading up on how to check, and retrieve contents if at possible. They were well organised on the card, not copied elsewhere.  Depending on how quickly I receive or find guidance, I am thinking of using CHKDSK and possibly also ZAR to see if I can find anything on the card.  Should I then Reformat and re-use it?I used Google Takeout to download my Google Photos. Thank you

Solution: Once you have made a backup of the data stored in the microSD card there are two things that you can do after this. First, you can format the microSD card then use it again hoping that the issue will not return again. Second, you can just go ahead and buy a new card. Since microSD card prices are low nowadays I’d choose the second option. Just make sure to buy a card from a reputable brand ( and make sure that it is authentic) to make sure that it works properly.

S5 microSD Card Corrupted After Software Update

Problem: After update of 6.0.1 my sd card has become corrupt? Notification of sd card showed straight after update. then showed sd card unmounted the sd card corrupt? no sd reader on desktop computer to check sd card

Solution: You will need to check the microSd card if it is indeed corrupt by either letting your computer read it ( you need a card reader) or you can insert the card in another phone then check if this other phone can read the card.

If the card can be read then the issue might just be caused by a glitch in the update process. If this is the case you will need to backup your phone data then do a factory reset.

If the card can’t be read by another device then it is most likely corrupt already. You can either format this card and reuse it or simply buy a new one.

S5 Can’t Format microSD Card As Internal Storage

Problem: After updating to marshmallow,  my phone will not let me format my sd card as internal storage. I can’t store any apps on my sd card anymore.  It’s so inconvenient

Solution: Try turning off your phone then remove the microSD card and the battery. Press and hold the power button for at least a minute to discharge the phone circuit and clear out the RAM. Reinsert the battery and the microSD card then turn on your phone. Make sure that the microSD card you are using has a high speed rating. A UHS-1 type microSD card will work well in this case. You will then be notified if you want to use the microSD card as portable storage or as internal storage. Make sure to choose internal storage.

  • Insert the card in the device
  • You should see a “Setup SD card” Notification
  • Tap on ‘setup SD card’ in the notification (or go to settings->storage->select card-> menu->format as internal)
  • Select the ‘internal storage’ option, after have carefully read the warning
  • Your card will then be formatted and encrypted, and usable as device storage

S5 microSD Card Has Lock Sign

Problem: Hello my sd card has stopped working and everything on the sd card has now a lock sign which I can’t get through and I have tried to take it out nothing has worked

Solution: Your phone might be working in Private Mode right now which is why you are seeing the lock sign on the microSD card.

To disable private mode

  • Swipe down from the top of any screen on your Samsung Galaxy S5 using two fingers.
  • Now tap on Private Mode.
  • Your Galaxy S5 should now be in normal mode

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