The #Samsung #Galaxy #S5 is probably one of the best flagship models that the South Korean giant has released. It comes with several great features such as water resistance of up to 1 meter, a removable 2800mAh battery, and a microSD card slot among others. It is being used by millions of people all over the world ever since it was released in 2014. There are however instances when issues can occur on this device. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 keeps powering off issue & other related problems. We have gathered several issues of this nature sent to us by our readers and have addressed them below.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Keeps Powering Off
Problem: Phone keeps powering off and on nonstop, if I plug it into outlet it works fine. The minute I unplug it it powers off and on, it won’t even get to Samsung logo before it starts to cut off and on nonstop. I tried safe mode same issue, tried taking battery out for 1 min, same problem went to settings and checked battery voltage not a issue.I did a factory reset phone worked normally for 5 minutes then started powering off and on. I am clueless at this point please help.
Solution: If the issue still occurs right after a factory reset has been made ( with no other apps installed yet) then the problem could be hardware related. Start the troubleshooting by replacing the phone battery. Since you mentioned that the phone works just fine when connected to its charger then the battery might not be providing the correct power to the phone. If the issue still remains after this then I suggest you bring your phone to a service center and have it checked as this could be caused by an internal component that is failing.
S5 Won’t Turn On
Problem: Galaxy S5 won’t turn on or respond in any way. No lights, no reboots, nothing. It just shut off in the middle of a youtube video and died. I tried all of the recommendations – removing battering, chilling both in refrigerator, reset with the 3 buttons. My spouse has the same phone so I put his battery in -nothing. Then I put MY battery in the other phone and there was still 45% power. So it’s not the battery. I simply get nothing at all from the phone. It is not under warranty, so I know that won’t help. I hope you have some suggestions, because even trying safe mode as you suggested in your article did not work.
Solution: Try taking out the battery and microSD card ( if your phone has one installed) then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert just the battery then check if the phone will turn on. If it won’t then the problem could already be hardware related. I suggest you bring your phone to a service center and have it checked.
S5 Won’t Turn On
Problem: my phone won’t turn on. I try to do the soft reset, the safe mode, the recovery mode, anything, it doesn’t work. The only time I do know that the phone is working is when I put the battery back in, it automatically turns on to the Logo screen (but then turns off after 2/3 seconds). It somehow turned on one time by a miracle, but I accidentally touched the lock button and it just automatically turned off. now it won’t turn on, but I feel like it is with the power button being stuck. is there a way to get it unstuck or do I have to take it to the repair center? would taking it to the repair center be more costly than just buying a new phone? I would really like to hear as soon as possible, please and thank you!
Solution: You might want to start with checking if the battery is causing this problem by replacing it first. Next, check if the battery is getting charged by following the steps listed below.
- Clean the charging port of your phone using a can of compressed air or by blowing into it using a straw. Your aim is to take out any dirt or debris that could be present in the port and is causing this problem.
- Charge the phone for at least 20 minutes using a different charging cord and wall charger
If the problem still persists then this could be a hardware issue already which should be checked at a service center. Have them check what is causing the problem and inquire how much is it going to cost to fix it. If it costs a lot then you should just consider getting a new phone.
S5 Only Charges When Plugged To Computer
Problem: My phone will only charge when plugged into my computer. When off and plugged into the wall, not only does it not charge, it vibrates every few seconds. I have tried alternate cords, outlets, batteries. I have done both a soft reset, and a factory reset. Nothing seems to fix it. Why would my phone charge (slowly) via a computer usb, but not via a wall charger / car charger / etc.?
Solution: Have you tried unchecking the USB debugging option under the developer options? You can get the developer options setting by tapping on the build number 7 times. The build number of your phone can be found at the About Device menu.
If the issue still persists then I suggest you have your phone checked at a service center as this could already be a hardware issue. You might have to replace the charging assembly of the phone ( usually costs around $40).
S5 Refuses To Charge
Problem: My phone refuses to charge. When it is off, it’ll only give me the battery with a lightning bolt for a second and then I’ll get a battery with a caution sign. I have already put it in safe mode, I factory reset it a few (maybe 2) weeks ago. It doesn’t show the charging symbol (the lightning bolt over the battery) if I plug it up while it’s on. It charges incredibly slowly while off. Thank you, TDG. You are a saint (I’m not religious)
Solution: Listed below are the recommended troubleshooting steps that you need to do when the phone does not charge. Perform each of the step below then check if the issue still occurs. Move to the next step if the problem persists.
- Clean the charging port of your phone using a can of compressed air or by blowing into it using a straw. What you want is to take out any dirt or debris that could be in this port and is causing this problem.
- Use a different charging cord when charging the phone. This cord gets easily broken especially if it is constantly coiled or bent which might be the case right now.
- Use a different wall charger.
- Try using a new battery on your phone.
If the problem still occurs after performing the steps listed above then this might be caused by a component inside the phone that is failing. In this case I suggest you have your phone checked at a service center.
S5 Does Not Charge Anymore
Problem: Dear sir/madam, since last saturday my phone started having problems with the battery. It doesn’t charge anymore. When I put the phone in the charger, both charger or USB, it gains 1% but does not get any further. It continuously starts charging over and over again. Sometimes it shows an orange triangle with a “!” sign. Do you think it is the battery is dead or the connector in the device itself? Please help.
Related Problem: Hi. My phone was fine last night but woken up to it not charging. Plugged in it stays on with 1% battery but doesn’t charge and as soon as I unplug it it turns off. Not sure what’s happening.
Solution: Try replacing your phone battery then charge the phone using the new battery. If the phone still does not charge then clean the charging port using a can of compressed air. You should also try using a different charging cord when charging your phone.
If the issue persists then you should backup your phone data then do a factory reset. As soon as the reset is done do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then you should bring the phone to a service center and have it checked as this could already be a hardware related problem.
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