One of the common issues that you might encounter with the #Samsung #Galaxy #S5 is when the phone is unresponsive and seems to freeze. If you are using this phone and have owned it since it was first released in 2014 then it’s very likely that you have experienced this issue. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 freezes when starting issue & other related problems. We have gathered several issues of this nature sent to us by our readers and have addressed them below.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Freezes When Starting
Problem: Phone froze and when I tried to power up it wouldn’t go past initial Samsung screen … Samsung text just keeps flashing brighter and duller. I have wiped cache and done factory re-set in recovery mode but neither seems to have helped. Not sure what to do now? The only screen I can access is Andoid recovery which says kite 6.0.1 however it is a Samsung S5 I have got.
Solution: Your phone might be running no a custom ROM or its software might be corrupt. Since you already performed a factory reset which didn’t fix the problem I would suggest that you consider flashing your phone with its updated stock firmware. You will need the firmware file specific to your device model which you can get at Sammobile. You also need the latest version of Odin installed in your computer. Detailed instructions on how to perform this procedure can be found at several of the popular android forums online.
S5 Randomly Reboots After Software Update
Problem: After I have updated to the latest version on Marshmallow (pushed to my phone) it spontaneously reboots from time to time. Is this a known and is there a work around?
Solution: It’s common or devices to have some issues after a software update. In this case your phone reboots after updating to Marshmallow. Listed below are some of the troubleshooting steps that you need to do to fix this problem. Move to the next step if the issue still occurs.
- Update the apps in your phone. If the apps are not updated then they might not work well with the latest software version. To update your apps just go to the Google Play Store and head over to the My Apps section. You will get a list of apps that have updates available.
- Try wiping the cache partition of your phone from the recovery mode. This deletes the temporary system data which could be causing this problem.
- Backup your phone data then do a factory reset.
S5 Running On Custom Software Will Not Update
Problem: Hello. My Galaxy S5 will not update. When I go to About Device in settings, the software update button apparently is not there. I’ve even went to OTA Service and checked manually for updates. Still none, and my device is capable of running 5.0+. Also, under device status it says ‘Custom’. Does that have anything to do with updating? Thanks.
Solution: The reason why your phone is not updating is because the phone is running on a custom firmware. When your phone is not running on its original software it won’t be able to get the official update. To resolve this matter you will have to manually flash the updated firmware file to your phone. Instructions on how to perform this procedure can be found at several of the popular Android forums online.
S5 Software Update Temporarily Unavailable
Problem: When I press the button for software update and check for new software update the response I get is software update is temporarily unavailable please try again later and it has been like this for several years so how can I update my phones software and avoid this issue.
Solution: I suggest you backup your phone data then do a factory reset. Once the reset is done check for the update again. If no update is available use Smart Switch to update your phone. Install this software which you can download at the Samsung website to your computer. Once installed connect your phone to the computer using a USB cord then run the Smart Switch program. If all goes well you will be prompted that your phone needs to be updated.
If the above steps fail then you will need to manually flash the update to your phone. You will need a copy of the updated firmware file specific to your phone model. You will also need a software called Odin installed in your computer. Instructions on how to do this can be found at several of the popular Android forums online.
S5 Restarts Randomly
Problem: My samsung s5 restarts when it wants to, if I’m in the middle of something (Facebook, internet etc) it will go black and the samsung s5 screen will come up. It keeps doing it whenever it wants, it isn’t overheating and it seems to be happening when the battery gets below 20%
Solution: Try to check first if an app you downloaded is causing this issue by starting the phone in Safe Mode. When the phone is in this mode only the pre-installed apps are allowed to run. Check if the issue occurs in this mode. If it doesn’t then it’s most likely caused by a downloaded app. Find out what app this is and uninstall it.
If the problem occurs even in Safe Mode then proceed with wiping the cache partition of your phone from the recovery mode. This will delete the temporary system data which could be causing the problem.
One last troubleshooting step to consider should the above steps fail is a factory reset. Make sure to backup your phone data before doing the reset.
S5 Screen Freezes After Update
Problem: the screen freezes and starts flashing for no reason. It stops in the middle of a text I never had this problem until I took the update I would like to know if there is a way to undo the update wish that I had never done it
Solution: If this issue occured right after you updated your phone software then it is very likely caused by old software data that is still in your phone. The best way to deal with this issue is to backup your phone data then do a factory reset.
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