Samsung Galaxy Note 4 Powering Off At Random Percentages Issue & Other Related Problems

One of the many reasons a lot of people love to use the #Samsung #Galaxy #Note4 is that it has a large 3200mAh battery capacity. This is a good design move by Samsung since the 5.7 inch display of the phone consumes a considerable amount of power. Several tests conducted on the device shows a fully charged battery can provide up to 28 hours of talk time or 11 hours of web browsing time. There are however instances when the phone can’t be used this long. This is what we will tackle today as we address the Galaxy Note 4 powering off at random percentages issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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Note 4 Powering Off At Random Percentages

Problem: My phone keeps on powering off at random percentages (highest being at around 70%) regardless if battery was fully charged. For the majority of the time, it would power off and then boot back on. If I plugged the charger in before the phone completely bottled back on, the battery percentage would remain around the same percentage before it died. If I don’t plug in the charger, it would either go back to the same battery percentage and then a couple seconds later drop to 0% or won’t even boot back on. Lately it has been getting worse. My phone would lag and freeze, screen would turn off and wouldn’t turn back on even if I press on the power button(phone is not dead). I still have the same problems even though I switched my batteries with a family member who never had any battery problems before. Our Note 4 are almost 2 years old.

Solution: Since you already eliminated the possibility of the battery causing this issue the next step is to check if the phone software is the culprit. You need to backup your phone data then do a factory reset. After the reset do not install anything in your phone yet. Instead, check if the issue still occurs. If it does then you should bring your phone to a service center and have it checked as this could already be a hardware problem.

Note 4 Difficult To Turn On

Problem: My phone has been having issues (off/on) for awhile.  It has been having issues that have caused Soft Resets if it powers off and often requires a soft reset to be turned on.  At time, it ends up on the Droid Screen when it boots, other times it turns on without issue. Last week, I the phone died (due to battery drain).  I was able to plug it in and it showed charging without being turned on.  I unplugged it and attempted to turn it on, without success.  I tried the typical soft reboot – with no success.  I have tried all other methods, no success.  We took the phone to a store and they tested the battery – they said it showed 81% but with a load the AMPS dropped significantly.  We’ve just put a new battery in and aren’t seeing it show a charge or accept a soft reboot or any of the other options.  As  there are some key things on the phone, I would really like to get it booted (at least once) to get the rest of the info off.  Any help would be greatly appreciated.

Solution: The only way you will be able to retrieve data on the phone is if it is turned on. Have you tried connecting the phone to its charger then turning it on while it is connected? If this doesn’t work then try to start your phone in Safe Mode while connected to the charger. If the phone turns on then you should be able to retrieve the data stored in the phone. If the phone does not turn on in Safe Mode then try to start your phone in recovery mode. From here try to wipe the cache partition of your phone. This will delete the temporary data store in the phone.

If the above steps fail then you should have your phone checked at a service center. The phone might have an internal component that it failing to work properly.

Note 4 Freezes Then Shuts Off When Disconnected From Charger

Problem: Ever since the last update a couple of weeks ago my phone has been acting up when I have it on the charger it’s showing a 100% charge and it’s working normally but when I take it off the charger like two minutes later the phone will freeze up and shut off and then it takes forever to even attempt to try and power on even popping the battery out. I have done a hard reset on the phone still nothing I have done a soft reset on the phone still nothing and when it turns on a lot of the time it just goes straight to the big Android and then it says updating something do not turn off but it never updates anything it stays like that for hours and then if I take the battery out I might get lucky and then able to turn the phone on but if I don’t plug it into the charger after the phone is on it will start messing up again.

Solution: It looks like the battery might be causing this problem. Try getting a new battery then check if the issue still occurs. You should also try removing the microsD card ( if the phone has one installed) as this might also be causing the issue.

If the problem persists then I suggest you have your phone checked at a service center since this might be caused by a component inside the phone that is failing.

Note 4 Does Not Turn On

Problem: I dropped my phone is water but took battery out and let the whole device dry for a day.  About a month later my phone battery was low so I put it on the charger like normal.  I noticed that the battery was getting lower so I left the phone alone for awhile.  When I came back to check it again my phone had died but showed the battery charging symbol like it always does when it’s dead but charging.  I checked my phone after that and the symbol was gone the phone was completely dead.  I’ve tried different chargers and taking out the battery nothing works the phone shows no signs of life.

Solution: The thing about water damage is that the effects may not appear immediately. Sometimes it takes days, weeks, or even months for the problem to show itself. In this case where the phone is not turning on there’s a chance that it might be caused by the water damage or it might not be related at all. Below are the recommended troubleshooting steps that you need to do in cases like this. Perform each step below then move to the next step if the problem still occurs.

  • Clean the charging port of your phone by using a can of compressed air or blow into it using a straw. Your aim is to take out any dirt or debris in this port that could prevent the phone from charging. Try charging your phone for 20 minutes then see if it turns on
  • Try using a different charging cord and charger when charging your phone.
  • Try using a new battery on your phone.
  • Check if you are able to turn on the phone in recovery mode. If you are able to access this mode then the problem could be caused by the phone software. I recommend that you do a factory reset from here. Take note that this will delete your phone data so make sure to have a backup copy before doing this.

If the above steps fail to fix the problem then this might be a water damage related issue. I suggest you have your phone checked at a service center if this is the case.

Note 4 Does Not Charge

Problem: My phone is a mess yesterday. It just suddenly could not charge. Or else the charging icon went on but the battery percentage keeps on decreasing. I tried changing chargers, tried soft reset and even tried factory reset, I also adjusted my usb cable port. And now it can at least charge but it can’t speed charge anymore. Please help me

Solution: It looks like the problem is caused by the charging port in this case. Try cleaning this port using a can of compressed air or by blowing to it using a straw. Make sure that you take out any dirt or debris present in the port that could be causing this problem. When charging the phone try to use a different charging cord.

If the issue still occurs then I suggest you have your phone checked at a service center.

Note 4 Randomly turns Off After Marshmallow Update

Problem: Hi, my phone suddenly goes off even though the battery still has around 30% of charge. It started happening after I got Marshmallow update. Today I went off and it automatically tried to restart, but it never came back. It was going on and off over and over. So, I removed battery kept aside for few minutes and then tried, but no luck. I charged phone and it works fine. Thanks in advance.

Solution: This issue might be caused by a glitch in the phone data. Usually, if issues occur right after a software update it is caused by old software data that has not been completely removed from the phone. This data causes a conflict with the new software version resulting in this problem. To fix this I suggest you backup your phone data then do a factory reset.

Note 4 Battery Drains Fast After Marshmallow Update

Problem: My Note 4 recently updated to Marshmallow and ever since my battery is draining about twice as fast as before.  I’m not using it any differently than before the update.  Where I only had to charge my phone every 3 days or so I now have to charge it daily or maybe every other day.

Solution: Since your phone is already running on Marshmallow you might have some apps installed that are not optimized to work on this system yet which is causing the battery drain. Open your Google Play Store app then head out over to the My Apps section. If you see any app that needs to be updated then update it.

If the problem persists then I suggest you backup your phone data then do a factory reset. This is a highly recommended procedure whenever issues arise after a software update.

Note 4 Battery Dying

Problem: My phone keeps dying at 60% or higher everyday. The power level on it varies from day to day but still dies unexpectedly.   I tried taking the battery out for about ten seconds and it did nothing. I close out my apps regularly and it is still acting up.  Have no idea what is going on. Need help

Solution: There are two most likely reasons why this is happening. It could be caused by a weak battery or by a glitch in the phone software. Try replacing the phone battery with a new one then check if the issue still occurs. If it does then proceed with a factory reset. Make sure to backup your phone data before doing this.

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