Fix Samsung Galaxy S7 Edge error message “Unfortunately, Gallery has stopped” & other texting issues


  • Learn how to troubleshoot the error “Unfortunately, Gallery has stopped” in the #Samsung #Galaxy S7 Edge (#S7Edge).
  • What to do if your phone doesn’t play the usual notification sound when text messages come in.
  • How to go about not being able to attach 2 pictures to a text due to MMS size limit.
  • Galaxy S7 Edge Messages app auto populates random pictures when sending group messages.
  • What to do if your phone can’t download MMS but still has internet connectivity via mobile data.



There are already so many posts that address text messaging issues with the Samsung Galaxy S7 Edge but we are still receiving more, so we can’t just stop providing support to our readers who are experiencing problems mentioned in this post.

Read on to understand more about these issues and learn how to deal with them. There’s always a chance that one of these will occur to your device and we just want you to be ready.

For those who have other issues, visit our troubleshooting page for we have already addressed a lot of issues. Or, you may contact us by completing our Android issues questionnaire. Make sure you provide us with necessary information about the problem.

Galaxy S7 Edge shows “Unfortunately, Gallery has stopped”

Problem: Hi guys! I’ve been reading your blog for almost a week now but I can’t seem to find any issues you’ve answered that answer my problem. My phone is a Galaxy S7 Edge which I bough brand new last month. It’s been working great until one day it decided to piss me off by popping up the error message “Unfortunately, Gallery has stopped” every time I attach a pictures regardless whether I’m using the email app or the messaging app. Have you looked into this problem? Thanks.

Answer: Obviously, it’s the Gallery that’s crashing and the error is triggered when you use it to attach pictures to your messages. I wonder, however, if it also crashes when you open it directly or when you view pictures through the camera. For this, I think it’s just one app that has an issue but try to follow these steps to troubleshoot it:

Step 1: Clear the cache and data of the Gallery app

Don’t worry, your pictures is saved somewhere else and won’t be deleted if you did this. Clearing the cache and data resets the app not to mention get rid of corrupt files that may be causing the problem. Here’s how you do it…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 2: Boot your S7 Edge in safe mode to see if the problem occurs

Booting in safe mode is the best way to rule out the possibility that some of your downloaded apps are causing the problem. So, boot your phone in safe mode by following these steps:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the issue doesn’t occur in safe mode, then find the apps that cause the problem and uninstall it.

Step 3: Perform the master reset to fix it

The reason why this comes last is because we don’t want you to experience the hassle of backing up  your data but since the first two steps failed, you have no other options:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  6. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

Galaxy S7 Edge not playing notification sound when receiving text messages

Problem: I am one of those S7 Edge owners whose phones don’t play the notification sound when text is received after an update. Have tried going to settings but all I can see is that all sounds are turned all the way up but the sound is still not playing. This problem, albeit minor, will make you miss important messages as the phone won’t notify you if they come in. Have you guys found a solution to this problem?

Answer: Yeah! There are so many of you complaining about this problem. The thing is, it’s not even a problem because it’s just one setting that needs to be changed to make the device ring again whenever text messages come in. Try these steps to see if you have the same issue as with others:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Unblock notifications.

But just in case yours isn’t fixed with that, try the suggestion sent by one of our readers:

Not receiving texts. Can send ok. Thanks for your advice. Maybe an extra idea which fixed mine: uninstall any apps that play with notifications.  I had an app that acted like a central message centre…combining whatsapp, text, calls etc. It wasn’t even turned on but once uninstalled i could suddenly receive sms finally again.  It may have been Apus Message Centre…but any that mess with incoming events could cause issues potentially.

I hope this helps.

Galaxy S7 Edge not allowing owner to send 2 pictures

Problem: My S7 Edge factory text app will not let me send more than 2 pictures at a time. It says file too large. But I have tried different apps and will let me send as many as I want!

Answer: The answer is already in front of you “file too large.” When it comes to MMS, it doesn’t matter how many files you want to attach as long as their total size doesn’t go beyond the size limit set by your service provider. Of course, there are apps that offer cooler features that the stock messaging app but there’s nothing we can do about it. For more information about the allowed size of MMS, call your service provider or carrier.

Native messaging app populates random pictures

Problem: Group text messages are populating with random pictures from other group texts.  Not seen on other phones. Only mine.

Answer: Apparently, it’s an issue with the app. We already encountered this problem before and the following is very effective in fixing it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Galaxy S7 Edge has internet connection but can’t download MMS

Problem: Hi, I used to have no problems with my phone in any ways but it’s been about two days that when I receive MMS I just can’t open them, my carrier internet is on and the internet works perfectly fine but when it comes to downloading the MMS it just doesn’t open them. It says downloading but after a minutes says either ‘network problem’ or it says The MMS for 04………. couldn’t be downloaded. And it says it to all the MMS, I’ve never had this issue before. I’d be really thankful if you guys help me out!

Answer: We often suggest to our readers that when MMS stops working, check mobile data right away as it is necessary to transmit such kind of messages. In your case, however, it’s not just the mobile data that has an issue but the APN settings. Mobile data for internet has a different setting and the one for MMS also has its own so it seems like the problem is with the latter. Unfortunately, we don’t know the correct APN so you better call your service provider and have the rep double check it for you. Also inquire about your account to know if there are issues with it.


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