A lot of people today rely on text messaging when communicating with friends, colleagues, and family members. This communication medium started with feature phones and is now popular among smartphone users. The #Samsung #Galaxy #S6 for example has an extensive text messaging feature which allows users to not only sent texts but pictures as well. There are however instances when issues can occur when trying to send a message which is what we will address today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 text message app refreshing issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Text Message App Refreshing
Problem: My Samsung Galaxy S6 just completed a software update (G920VVRU4CPC2). Upon the completion of the update, my texting app that comes on the phone will no longer work. When I open the app…it will just sit and spin with the message “Refreshing”. The phone will then periodically restart itself. I tried the other Messaging app that is on the Galaxy “Messenger” and it responds in the same way. All other apps on my phone work just fine.
Related Problem: I just updated to marshmallow and now the default app for text messaging, messages, just says refreshing. I’ve deleted the system cache and the app cache and it’s still not working. I have allot of valuable irreplaceable photos I don’t want to lose so I’m afraid to do any kind of reset. It keeps rebooting on it’s own as well. I haven’t downloaded anything new to my phone in a few weeks.
Solution: Does this issue only occur for the messaging app? If this is the only app that has the problem then try to clear the cache and data of the messaging app. Should this fail to resolve the issue you will need to wipe the cache partition of your phone from the recovery mode then check if the issue still occurs.
One other factor that you should also consider is that a third party app installed in your phone is causing the problem. To check if this is the case just start the phone in Safe Mode. Once your phone is in this mode only the pre-installed apps are allowed to run. Check if the issue still occurs in this mode. If the problem does not occur then it could be caused by an app you downloaded. Find out what app this is and uninstal it.
If the above troubleshooting steps fail then your last option is to do a factory reset. Take note that you need to backup your phone data before performing this step.
S6 Not Sending Picture Message While On Wi-Fi
Problem: My only issue is when I try to send a picture through text while I am on wifi the circle keeps turning and it won’t send until I switch back to 4G. It does that on any wifi I connect too. It’s really annoying. I don’t know what the issue is and would like to know if there is anything I can do to fix it. I have only had my phone for 3 months and I have already had to go and have them reset the phone back to new and start over due to my phone getting extremely hot and found out the android was running at 70%, something in the background was constantly running. I haven’t had the same issue after having them do that but now I have the issue I explained above. Hope you can help..Thanks.
Solution: When attaching a picture to a standard text message this message is converted to MMS. One of the requirements for MMS to work is that you have an active mobile data subscription. This means that MMS messages are sent using a mobile data subscription and not through Wi-Fi. This is the reason why the picture message that you are trying to send does not send out when your phone is on a Wi-Fi connection.
S6 Cannot Send Receive Text Message After Marshmallow Update
Problem: I updated to Marshmallow today, seemed to have a successful install, but ever since I cannot send or receive any text messages. I have tried my 3rd party app (Go SMS Pro) as well as the Verizon Message+ app and Samsung Messages app that shipped with the phone. Upon opening Go SMS Pro, the phone will lock for about 20 seconds and then restart. When I open a text convo in Message+, it says “sending disabled”
Related Problem: Cannot send or receive texts through any apps. Used Messenger originally, but after update, I could type messages, but they wouldn’t send. Tried messages (default app) and Hangouts as well. Facebook messenger works as does Hangouts when working within their network, but it freezes and restarts when you attempt an SMS. Tried clearing data, restarting, reinstalling the messenger app, and now it won’t even pull up my saved messages. Please help
Solution: The first thing that you should do is to confirm with your carrier if there are any network or account related issues that could prevent you from sending or receiving a text message. Once you have confirmed that the network or your account does not have a problem then proceed with troubleshooting the phone. Since the issue also occurs when using third party text messaging apps I suggest that you do a factory reset to resolve this issue. Make sure to backup your phone data before doing this.
S6 Text Message App Lag After Marshmallow Update
Problem: I got the newest update 3 nights ago and now my text function is barely working. I hit the app and it takes about 5 seconds to load. then another five to pull up the keyboard and another 5 to give a cursor and even then the letters randomly populate. I usually have to go and delete all the text and start over really slow. None of my other functions are having problems. Just this. It’s incredibly frustrating.
Related Problem: Texting (the app that came standard with the phone) worked perfectly until I did the 6.0.1 upgrade a week or so ago. Now it’s super slow to respond, sometimes as long as 2 minutes to type and send a single SMS text. Those with whom I communicate regularly (and thus have many months of texts on file) are the worst. Deleting those threads are not an option; I’m required to keep 3 months worth of conversations. Is there a fix? Can I “UN” upgrade? Everything worked great before.
Solution: Does this issue only occur when using the messaging app? If it does, you need to clear the cache and data of this app from the application manager. It’s also best if you follow this up by wiping the cache partition of your phone from the recovery mode. What these two procedures do is to take out any temporary data stored in the phone that could be causing this problem.
Try to check if the text messaging app now works normally. If it doesn’t then you should consider doing a factory reset. Take note that you need to backup your phone data first before doing this procedure.
S6 Unfortunately Messages Has Stopped Error After Marshmallow Update
Problem: When trying to send a text to anyone that I haven’t recently texted I can compose the message hit send and get this “unfortunately messages has stopped” this didn’t start happening until I updated to marshmallow.
Solution: One of the most effective ways to deal with this issue is to clear the cache and data of the messaging app. It’s also best if you follow this up by wiping the cache partition of your phone from the recovery mode.
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