Samsung Galaxy S6 Edge showing “Messages has stopped” error & other text messaging issues

  • Understand the error message “Unfortunately, Messages has stopped” and learn how to fix it if you encounter it with your Samsung Galaxy S6 Edge.
  • What to do if your phone lags while you type, send and receive text messages.
  • Galaxy S6 Edge cannot receive text messages no issues sending.
  • Learn more about the error “Message sending failed” when trying to send texts to 4-digit numbers or Premium SMS.
  • What to do one message gets duplicated a few times when your Galaxy S6 Edge receives SMS from a certain number.
  • iPhones receive text messages from Galaxy S6 Edge but long SMS is split into several parts.


Right after the #Android 6.0.1 #Marshmallow update got rolled out for the #Samsung Galaxy S6 Edge (#S6Edge), many owners reported having to encounter the error message “Unfortunately, Messages has stopped.” The error means that the native messaging app crashed or stopped working for some reason and apparently, the new firmware update has something to do with it.

In this post, you can see I’ve included three messages from our readers that basically have experienced the same issue. While it may seem like it’s just a simple app crash, the reason why it’s crashing might be more complicated than it seems that’s why we need to look into this problem more closely.

Continue reading to learn and understand other text messaging issues with the Galaxy S6 Edge as I’ve included more problems below. For those who have other concerns, make sure  you visit our troubleshooting page as we’ve already addressed a lot of issues with this device. You may also contact us by completing our Android Issues Questionnaire. Please feed us with more information about your problem so we can help you better.

Galaxy S6 Edge displaying “Unfortunately, Messages has stopped” error after Marshmallow update

Problem: Since the update, I am unable to send texts to new contacts (people I never texted before the update). I cannot send texts to new groups either. When I hit send, it says “Unfortunately messages has stopped working.”  I downloaded Google messenger but that didn’t solve it as I was not given a text box to compose texts to new contacts.  Also, some messages from contacts will not load.  These are usually group texts that contain only text, no pics. I have done all kinds of resetting and clearing with Sprint’s tech support, but nothing has helped.

Related Problem: Since the update in March, I’ve had issues with texting people who I haven’t texted before or who are new in my Contact list. I cant receive their texts either. When I try to send a text, it shows up as “Unfortunately, Messages has stopped” and it disappears.  Also, those who are new to my contacts since the update cant text me either. The messages are never received. I’m also unable to receive group texts. They show up as a download failure error. Please help!

Related Problem: Hi, recently a new update was installed after the Marshmallow update and my phone does not allow me to text. The minute I open onto a text , there is an error which says UNFORTUNATELY Text Messaging has stopped and it shuts right away, but the text messaging seems to work quite fine while in the Ultra Power Saving mode. Please help!

Troubleshooting: I understand you already called Sprint’s tech support but the problem remains and that you may have already done every troubleshooting procedure that could possibly fix or get rid of the error message to no avail.

More often, the error message shows up when the stock messaging app crashes, which is obviously an app issue. However, sometimes some apps may cause other apps to crash and in the case of the Messages, applications that have it in the sharing feature may cause this problem. But the thing is, when you’re greeted with an error message that specifically mentions the name of the app, you should always being your troubleshooting with the app in question. That being said, here are the things you need to do to troubleshoot it:

Step 1: Try booting your device in safe mode and see if the error still pops up

As I mentioned earlier, other apps may be causing the problem but before jumping into our main troubleshooting, let’s try to isolate the problem first by booting the device in safe mode.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Once you’re already in safe mode, do the things you usually do that brings up the error message. If the error pops up, then it’s more likely that the app itself has a problem or it could be the firmware. Otherwise, some third-party apps may need to be uninstalled to get rid of the error message.

Step 2: If the error shows up in safe mode, clear the cache and data of the Messages app

At this point, you should go after the Messages app first if the error still pops up when you try to compose a message in safe mode because it means that your download apps have nothing to do with the issue.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Now that you’ve already cleared the cache and data of the app, try to test it once again to see if you can still bring up the error. If so, then you should go after the firmware this time because it seems like the problem isn’t just as minor as I think it is.

Step 3: Delete the system cache by wiping the cache partition in recovery mode

You mentioned the problem started after an update, which may have corrupted the system cache and all other files saved in the cache partition. These files are expendables; they can be deleted at will and the system will create new caches during boot up. If not deleted, the new system may still use corrupted caches that may result to performance issues and app crashes. Therefore, try to delete the old cache by following these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: If deleting the system cache doesn’t fix it, the reset will

After you did everything and the problem still shows up when you type text messages, then there’s a chance that it’s the system files that got corrupted. This time, you need to delete those data but the compromise is you will lose every app, contact, files, music, etc. that are saved in your phone’s internal storage so make sure you back them up before you follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

There is no guarantee that the problem will be fixed by this procedure but it is necessary because if the problem still occurs after this, you need a technician’s help to fix the problem.

Galaxy S6 Edge lags when texting and there’s an issue with punctuations

Problem: When I text there is lag…it’s driving me crazy. The lag is so bad I can’t text anything fluidly and smooth. It stutters and stalls in the text. I’m also having an issue with punctuation. After I type a word and use a question or exclamation point…it will completely change the word that I have on there, as if it’s trying to autocorrect….but it’s not even close. Any help with these text issues would be great. I used to love my s6 edge…now I absolutely hate it! Thanks! — Kelly

Answer: As to the lag, it might be just an issue with the app itself especially if it occurred after an update or if it started without apparent reason. Since we don’t know what the real issue is, the most logical troubleshooting procedure you can use is clearing the cache and data of the Messages app. By doing so, you may fix the lag issue as well as the problem with punctuations.

Galaxy S6 Edge not receiving text messages but can send

Problem: My phone is able to send text messages and make/receive phone calls but I can’t receive text messages. I was able to receive messages up until last night and then only some were coming through. Now none are coming through but other people are still receiving my messages.

I cleared the cache and data from the text message app and that didn’t do anything. On my phone it doesn’t have a place where I can adjust the amount of text messages that I’m able to receive.

Answer: First off, we don’t know if someone did send you a message so to verify if you really have this problem, try to compose a text message and send it to your own number. If it goes through but you can’t receive it, then try to delete some text threads or messages in your inbox. If the problem still persists, it’s time you called your service provider as it could be an account-related issue.

Galaxy S6 Edge returns the error “Sending message failed” when send Premium SMS

Problem: Sending message failed. We have a carrier here (Orange) we can send message to 8684 for special services like horoscope etc…. this text message usually costs for than the normal rate of sending an sms. S6 ask to allow this msg to be sent. By mistake I have opted to never allow to send for this preference. Now I am unable to send msg to 8684. How to undo this step. I have tried to see if this number is in the blocklist. But it is not there. Please advise.

Related Problem: After the update of operatimg system I can’t send text messages to four digits numbers. I was send them perfectly before the update. I get an error message sending failed. Can you please help me fix this. I’ve checked with the operator as well no issues there. They said your premium messages option must be switched off. I checked and enabled all options in SMS.

Answer: There’s a setting for that. You have to go to the Application Manager and choose Messages and find the option “Send premium text message” (or something like that) and touch it and then choose “Always allow.” As far as your issue is concerned, that’s all you need to do to be able to successfully send texts to special or premium numbers. To make it easier, follow these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap ‘Send premium text message.’
  7. Touch ‘Always allow.’

Galaxy S6 Edge receives one text message with duplicates

Problem: I just updated my phone. My mom, who has a galaxy s5, did not update her phone. I noticed that when I text her, I can see when she is typing, which is great, but for some reason, her one text will send 3-5 times, which is making my phone super laggy and makes it hard to use, any idea why or how I can fix it?

Answer: We don’t know what really causes the problem but it can be an issue with your mom’s phone, the network she’s connected to or a problem with your device. To isolate the problem, follow these steps:

  1. Compose a simple text message.
  2. Send the message to your own number.
  3. If the message get duplicates, boot your phone in safe mode and do the same thing.

Here’s the reason why I want you to follow those steps.

I think you are using or have installed a few messaging apps and the fact that you said you can see an indicator in your messaging app that tells you when your mom is typing a message is evident you’re using an enhanced messaging app and not the stock or native Messages app. With this thought, I wanted you to boot in safe mode so that you can try sending another message to your own number to see if it gets duplicated and if it does, try to uninstall third-party messaging apps you installed. This leaves the Messages app and the enhanced messaging app you’re using (which I think comes pre-installed with your device as well). With only two messaging apps left, you can choose which one to make default so that the other won’t function the way it normally does unless you want it to. To do this, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Touch Applications.
  4. Tap Messaging app.

Now, choose which app to make default as your messaging app.

On the other hand, if you don’t get duplicate messages from your other contacts including your own number, then the problem must either be with your mom’s phone or her network. It’s better you tell her to contact tech support to have it figured out.

Text messages from Galaxy S6 Edge get split when received by iPhone

Problem: Sending text messages to iPhone users on Verizon, morning of software update, not long messages are getting split up and sent in small little sections that are numbered at the end. Never happened before update. Tested to no iPhone users on same network with tech and wasn’t happening. Did a soft reset and cleared cache etc., still didn’t fix. Tech at T-Mobile still looking into issue.

Answer: And what made you think the problem is with your phone? When you’re the sender, all you have to worry about is how to successfully send the message and when it goes through, whether or not the intended recipient receives it, you’re out of it. So, when a long text message is split into a few short SMS, the problem is with the settings of their phones. iPhones also have their share of text messaging issues so tell your friends to double check the settings.

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