Samsung Galaxy Note 5 Gallery keeps crashing after the Marshmallow update

  • Learn how to fix #Samsung Galaxy Note 5 (#Note5) that shows “Unfortunately, Gallery has stopped” error after its firmware got updated to #Marshmallow.
  • Gallery has stopped error shows whenever Camera app is opened on the Note 5. Learn how to troubleshoot and fix this problem.
  • Gallery app keeps crashing randomly and shows the infamous error message. Learn how to fix the problem that might have been caused by a firmware issue.


Hey guys. In this post, I will tackle one of the most common errors Samsung Galaxy Note 5 owners reported after the Marshmallow update–“Unfortunately, Gallery has stopped.”

We’ve already seen this error many times. In fact, it’s also a common problem with the S5, S6 and even the new S7 and its variants. In the problems I cited below, it’s clear to see that this error has something to do with the new firmware. However, when you troubleshoot it, you must begin with the Gallery app itself before you jump into troubleshooting the firmware.

Read on to learn more about this error message, how it occurs and what are the things needed to be done to get rid of it.

For those who are currently experiencing different issues, we have a troubleshooting page for the Note 5 where we list down every problem we’ve already addressed since the phone released. Browse through to find out if your concern has already been answered and use the solutions we provided. You may also contact us by completing our Android issues questionnaire. Make sure you give us more details about the problem so we can provide you with accurate troubleshooting procedures and solutions that work.

Q: “Shortly after I updated my Note 5 to the new Marshmallow firmware, the error “Unfortunately, Gallery has stopped” keeps showing up whenever I try to view pictures. When it pops up, I have no other option but to hit OK or Report and neither would bring me to view pictures. Prior to the update, I could use the camera without any issues and now whenever a picture is taken, the error may pop up, although not all the time. I need your expertise on this. Please help.

A: Based on your description, I am assuming that whenever you open the Gallery app, the error will greet you. However, when you use the camera, there are times when the error shows up and most of the time it doesn’t, right. I think the problem is with the Gallery itself. The safest thing to do right now is to clear its cache and data. I believe this procedure alone can fix the problem:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Gallery.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

If the problem remained after clearing the cache and data, then you must delete the system cache since it started after an update.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Q: “Hi guys. I really hope you can help me with my problem as it is becoming really annoying. When I open the camera to take pictures, the error that saying Gallery has stopped shows up. I already tried deleting the cache and data of the Camera app but it’s still popping up. The error started showing up recently and I just don’t have a clue why this is happening. Help.

A: Both the Camera and the Gallery apps are running side-by-side when you take pictures. In fact, after the camera snapped a photo, the Gallery app will immediately take over to manage it. That’s why it’s not surprising to get that error message even if you’re using the Camera app. I think the problem here is the Gallery app and not the camera. That said, follow the same procedures as above to troubleshoot this problem.

Q: “TDG guys. My Note 5 keeps saying Gallery has stopped then it freezes for a few seconds after I tap either the OK or Report button. The error shows up randomly and it occurs even if I’m not doing anything on the phone. I remember that there was an update recently and it might be the cause but I’m not sure. Can you shed some light on this please?

A: Your problem is basically the same as the first two issues I mentioned earlier only that the error pops up randomly and not only when you open the Gallery or the Camera app. It shows that it might be a firmware problem. Nevertheless, you should try clearing the cache and data of the Gallery app, then wipe the cache partition. If both procedures fail, you should do the master reset after you’ve backed up all your files and data:

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

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