Galaxy S7 camera features not working with Whatsapp, other issues


We bring you four more #GalaxyS7 issues today. As always, we hope that the solutions provided here can help users who contacted us as well as those with similar problems. Don’t forget to follow previously published S7 and S7 edge articles as well.

Below are specific topics discussed in this material:

  1. Galaxy S7 GPS not working properly on Runkeeper app when Power Saving Mode is on
  2. Samsung Galaxy shuts down on its own when it’s located some parts of Manila
  3. Received MMS on Galaxy S7 is converted to group message
  4. Galaxy S7 camera features not working with Whatsapp

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S7 GPS not working properly on Runkeeper app when Power Saving Mode is on

My GPS won’t accurately track my runs when it’s on power saving mode. I use the Runkeeper app.

I turn on the gps, open the app, it shows my location accurately. Then I start, when I get home it will only show points on the map if I got my phone out during my run, otherwise it shows just straight line (I can send screenshots). I run with my phone in a spibelt which is basically a fabric pouch that goes around your waist. Previously to my S7, I had an S3 and never had problems with GPS in power saving mode and I used the same app and wore the same belt. If I turn off power saving mode it appears to work ok. But it really makes me not have any trust in the phone. I hope you can help me. I should add that my friend who has an S7, does not have this issue using runkeeper on power saving mode. She usually keeps her phone in her pocket or a purse. Did I just get a crap phone? Thanks again. — Jessica

Solution: Hi Jessica. If this third party app works fine on another S7, the cause of the problem may be firmware-related, which means that the app may be incompatible with the operating system. Keep in mind that Android operating system can vary even among the same models as each wireless carrier modify their firmware to fit their needs. Sometimes, the modifications can lead to unforeseen problems or conflicts with apps.

Wipe the app cache and data

Before you do anything drastic, we recommend that you first delete the cache and data of the app in question. Here’s how:

  • Go to phone Settings.
  • Tap Device tab.
  • Look for Applications and tap it.
  • Once you’re inside Applications menu, look for Applications Manager and tap it.
  • Inside Applications Manager, tap All apps.
  • Look for the email app you’re using and tap it.
  • From there, you should see  a page that list app-specific information and options. Tap Storage.
  • Tap Clear Cache and Clear Data buttons.

Keep in mind that tapping on Clear Data button will result to loss of app-specific data like logs so make sure that you create a backup of them in the cloud (if the app allows) before you do it. If this procedure won’t help, go to the next step.

Delete the cache partition

The next thing that you want to do is to force the phone to refresh the system cache. At times, a corrupted or outdated system cache also results to some problems. Just follow the steps below on how to do it:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.


Install the latest update

Be sure that your app runs the latest software version from its developer. Sometimes, the simple act of updating matters. Updates are released for a number of reasons and of them is to fix known bugs. We’ve noticed that some users of this app mention in their reviews about intermittent issues with GPS and data generated after their runs sometimes. Most developers monitor user reviews in order to improve their products. Hopefully, they’re aware of the issue and there’s already an update to fix the issue similar to yours.


Contact the developer

If the things above won’t help in addressing the issue at all, make sure that you contact the app developer. This will make sure that they’re made aware of the issue directly.

Problem #2: Samsung Galaxy shuts down on its own when it’s located some parts of Manila

Hi. I own a Samsung Galaxy and I’m enjoying it. However, it may sound crazy but everytime I come to Manila, especially in some areas in Manila, my phone will shut down automatically and then restarts automatically but before completely restarting, it shuts down again and repeats the process. I tried removing the battery pack and sim pack and then putting them back again and trying to manually start but it does the same thing. After I leave the area, the phone can start and work properly again. This already happened a lot  of times so I am wondering how should I do. Thank you so much! — Wryneth

Solution: Hi Wryneth. First of all, we’re wondering if you modified your Galaxy S7’s hardware so you can remove the battery pack yourself, or if you simply submitted your issue under a different section in our issue questionnaire. The Galaxy S7’s battery pack is difficult to remove at a user’s level and doing so requires some tools. The battery itself is glued in place, making it hard to remove in the first place. We haven’t even removed it ourselves for fear of tearing some delicate components underneath it.  If you are doing this often, there’s a chance that you have damaged something that causes the phone to boot intermittently.

If you happen to have simply submitted your issue under the S7 section, consider doing a factory reset. This will ensure that any firmware issue that may be behind the problem is eliminated. Bear in mind that knowing the exact cause of your problem is beyond us as well. We have no idea what is happening to your phone and we need its full history to even come close to identifying the real reason. Telling us that your phone shuts down in certain areas is not enough to let us identify the problem. And we’re yet to receive identical issue from other readers.

The best thing that you can do is to observe how the phone behaves after you factory reset it. Do it when you’re in the area where the phone shuts down on its own.  Make sure not to install any app after a factory reset to see if any of your apps is involved, or is the culprit.

Problem #3: Received MMS on Galaxy S7 is converted to group message

I just got the Galaxy S7 and I am having an issue receiving picture messages using the default Samsung messaging app. Wherever I receive a picture message from anybody it shows up as a group message with myself and the sender. When I reply to this “group” message I end up receiving my own text message in a separate message since i am replying to the “group” which consists of myself and the sender. I’ve checked that the sender is not actually sending a group message and this happens regardless of the messaging app the user is using. I’ve searched all settings in Samsung’s messaging app and nothing has  worked. Please help. This extremely annoying! — Jessica

Solution: Hi Jessica. The problem may not be exactly a setting on your phone but rather how your wireless carrier processes incoming MMS. Usually, carriers convert a group message automatically into an MMS so that  it can be sent, but not the other way around. Your particular carrier though may be doing the latter so it’s best if you can talk to them directly about the issue.

It may also be an issue with how the stock messaging app is modified by your carrier so contacting them is the best course of action for you.

Problem #4: Galaxy S7 camera features not working with Whatsapp

Dear TDG. I am writing on behalf of my mom who bought her phone this week. She has tried several times to download Whatsapp and every time that she does, some of the camera features stop working–basically everything except auto and panorama won’t do what they´re supposed to do. Since the primary reasons she bought the phone are the camera and Whatsapp, this has generated a lot of frustration. I am sorry that you’re getting this through two people, but I hope that you can help.

Can you also answer at her email at b****[email protected]*****.com Thank you! — Hillary

Solution: Hi Hillary. We don’t send our free advice to emails. You can instead direct your mom to our site for answers if you want.

Now the reason why the camera features do not work when using WhatsApp may be due to lack of permission for the said app. App permissions, as the name suggests, allows a device to do certain tasks with a user’s consent. Disabling permissions can result to some apps not working as intended. An app asks to enable permissions after it’s installed so if your mom did not allow them in the first, this may be the reason why she’s having the problem. Make sure that you enable the necessary permissions on your mom’s phone in order for Whatsapp to work properly. To do that, just follow the steps below:

  • Go to phone Settings.
  • Tap Applications.
  • Tap WhatsApp.
  • Look for Permissions button.
  • Make sure that Camera is permitted.



Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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