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Galaxy S7 apps network issue after an update, other issues

Sometimes, Android updates can lead to all sorts of problems. In this post, we share to you how Galaxy S7 apps network issue happens after a system update. We also bring you other #GalaxyS7 issues submitted by some members of TheDroidGuy community.

Don’t forget that we’ve already published other articles about the Galaxy S7 and S7 edge in the past couple of months. If you want to check them, just follow this link.

  1. Galaxy S7 apps network issue after an update
  2. Facebook app in Galaxy S7 keeps losing connection and doesn’t upload properly
  3. Galaxy S7 only charges via a computer | S7 not charging using supplied charger
  4. Galaxy S7 is slow when downloading emails or apps
  5. Galaxy S7 stuck in boot up and won’t load to normal mode

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S7 apps network issue after an update

Ever since I downloaded this new software, I have been having issues with certain apps. facebook, pandora, slacker radio and kik seem to have network issue when I try to use them. It’s always saying there is a connection or network issue and my phone has plenty of bars and says 4G LTE. They will work for a little bit then stop. I have to constantly refresh them. I didn’t have any issues with the old software with these apps.

I have done 2 master resets, uninstalled apps, force stops, cleared cache partition, turned off phone, and got another brand new S6 device. Once I uploaded the software on the new device, it did the same thing.

Also my Yahoo mail doesn’t send me notifications, I have to go in manually to check my mail. I don’t know what else to do!? Are they going to make a new update that fixes all the bugs? — Marcus

Solution: Hi Marcus. If you’re positive that the issue with apps started after an Android update, there can only be two things that can cause it — either a third party app is creating a conflict with the operating system, or the operating system version itself is poorly coded. The usual diet of software troubleshooting available for a user includes the things you’ve already tried — wiping the cache partition and doing a factory/master reset. There are no other “advanced” troubleshooting that you can do to fix problems that persist.

To check if a third party app is to blame, do another round of factory reset and only install the apps you’re having problems with during the observation period. Try to observe the phone for 24 hours to see the difference. Make sure not to install anything else other the apps you mention here. If the issue occurs again during this time, that’s a sign that the issue is beyond you. You must let your carrier know about the issue so they can, in turn, forward the case to the team that develops the firmware.

On the other hand, if said apps work normally during the observation period, you can assume that one of the apps you previously installed may be creating a conflict with the operating system. It’s your job to identify which app is to blame.

This same solution above applies to your Yahoo problem or you can contact the developer of the app if it continues to fail to provide notifications.

Problem #2: Facebook app in Galaxy S7 keeps losing connection and doesn’t upload properly

Following the recent Samsung Galaxy Android update, I’ve so far encountered uploading issues with Facebook. I tried to upload a video. Facebook told me it was ready to view but when I tried it told me it couldn’t connect and to retry. Then the notification disappeared. Attempted 3 further uploads with the same results. My friends were able to see the posts but I couldn’t. After a while, I saw it briefly, before it disappeared for me – and my friends.

Posted photos, initially appeared on my timeline but disappeared and tagged friends were not receiving notifications. Status updates with photos attached were appearing without photos on my timeline but no one else could see them. When posting an update and photo to a private group, only the description appeared. There was a message where the photo should have been stating that the image had either been removed or I didn’t have permission to post there. Can’t even see any of the posts made on my phone when I access Facebook through my tablet.

Checked my settings on my handset and in Facebook and I don’t see anything different. Tried uninstalling/reinstalling Facebook but no change. Facebook is my means of keeping contact not just with family around the globe but with the outside world. I can be pretty much housebound due to a medical issue and it’s sometimes the only interaction I have with folk for days at a time.

Hoping you can offer a solution and that no other issues arise. Many thanks. — Bex

Solution: Hi Bex. Your issue appears on the Facebook account side and not on your device. This means that the problems can be caused by some misconfigurations on Facebook side, but not on your phone.

We suggest that you check if the issues you raised are also happening when you access your Facebook account on a computer. If the same thing happens, contact Facebook support so they can help you identify the cause.

If your Facebook account works normally when you access it on a computer, do a factory reset and re-install Facebook app only. Then, observe how the app works for a day without installing other apps. This will help you determine if another app is causing the issue, or if other factors are at play. To do a factory reset, kindly follow these steps:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.


We also recommend that you check if your device is having any network issue at the moment. If you’re using mobile data connection, make sure that your internet connection is fast enough to allow downloads and uploads to happen without interruption. Facebook app is a stable app and is constantly updated to minimize bugs. However, if a user’s internet connection is unreliable and keeps disconnecting, it can cause complications with apps that require a stable connection to work properly.

Problem #3: Galaxy S7 only charges via a computer | S7 not charging using supplied charger

I’m guessing that I need the port repaired on the device – but before I fork out £50+ I’d thought I’d check to see if there’s  a simpler solution…

I’ve had the phone for a little under a year now, and it recently stopped fast charging – but normal charging was fine. however, 5 days ago, it refused to charge from various different chargers and cable combinations, including the supplied one.

The only way I can charge the phone, is via a USB port on the computer, using a specific cable (not the original).

This allows me to charge the phone – but windows reports that the ‘USB Device is malfunctioning and windows doesn’t recognize it”

Whilst this is allowing me to keep the phone up and running, it’s more than a little inconvenient as I cannot charge the phone at work, or in the car, etc.

I’ve tried both a soft reset and a reset to factory default. Is there anything else I can try or am I needing the port fixed ?

Regards. — David

Solution: Hi David. If nothing changed even after a factory reset with no apps installed, you can bet the issue is hardware in nature. Go on with your plan to have the port fixed.

Problem #4: Galaxy S7 is slow when downloading emails or apps

My 2 month old android S7 is slowwwwwww… in downloading email, downloading an app. For instance I downloaded battery doctor today and it took longer than 20 minutes. I had put a lock on my phone and forgot the way to swipe to open it so I had to go to a store and they had to do a system reboot or whatever it’s called to take out all the information and then they tried to put it back in from my old Galaxy S3. Now it is working very very slowly. Can you help me, please?

Thank you in advance. This is very frustrating.

Respectfully. — Janis

Solution: Hi Janis. First of all, you must determine if the issue is slow internet connectivity or slow performance. They are not the same, obviously. The way you describe the issue (slow in downloading email and app) appears to be a connectivity issue rather than slow performance. Even a slower device (which means it has inferior hardware capability than an S7) can download emails and apps without problems as long as internet connectivity is fast. Download speed does not discriminate against the hardware you’re using and only requires that the app works normally and the device has stable, fast internet connection.

That said, your first task is to ensure that your phone is connected to a stable network, whether it’s on Wi-Fi or mobile data. If you’re positive that internet connectivity speed is not an issue, restart the phone and try to download again.

Because we don’t know what the store did to the phone, we can only assume that they had somehow changed something on the software so the next best thing that you can do is to wipe the cache partition. To do that, just follow these steps:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

If wiping the system cache won’t solve the issue, do a factory reset.

Problem #5: Galaxy S7 stuck in boot up and won’t load to normal mode

Well since my phone is laggy, i started to uninstall some system apps on my phone to maximize the space on my phone storage. I downloaded apps from Play Store and convert them to system apps. Then after that, i reboot the phone. When i turned it on, i got to choose languages (well because reset) then I insert Sim card, then wifi connection, then date & time then after clicking the NEXT…it just turned black with the notification bar above (can’t scroll down). I thought it was just processing on something but then it was too long. I turned it off again then still the same. Please help me. Thank you so much. — Lady Gwyneth

Solution: Hi Lady Gwyneth. We don’t know for sure what procedure you did exactly (it looks like factory reset) and what your goal was when you deleted system apps but it does seem like you are stuck in a booting screen. Deleting system apps or services can seriously impair the operating system and can result to complications. Never delete anything again without first knowing what it is in the first place.

If you’re having difficulty booting your phone back to normal mode, consider booting in recovery mode first so you can wipe the cache partition and do a factory reset. Refer to the steps above.

If you remain stuck in the same page, find a guide online on how to flash a stock firmware to your device. Like factory reset, this procedure will wipe everything off the phone including your personal files but it’s your only way to get the phone back to its normal state.


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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