Here’s another post that partly deals with power-related issues on the new #GalaxyNote5. One of our readers shared his charging woes with his device — a Galaxy Note 5 does not fast charge and even fails to charge at times. We also include other Note 5 issues submitted by other members of our community. We hope that our suggestions in this material can help those looking for answers to their own issues.
- Galaxy Note 5 won’t fast charge using wireless charging after Marshmallow update
- Galaxy Note 5 screen keeps turning on and off
- Galaxy Note 5 “Unfortunately, Bluetooth Share has stopped” error
- Galaxy Note 5 does not fast charge and sometimes won’t charge at all
- Galaxy Note 5 battery drain issue | Cannot access service menu and execute MMI commands on Galaxy Note 5
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
- Problem #1: Galaxy Note 5 won’t fast charge using wireless charging after Marshmallow update
- Problem #2: Galaxy Note 5 screen keeps turning on and off
- Problem #3: Galaxy Note 5 “Unfortunately, Bluetooth Share has stopped” error
- Problem #4: Galaxy Note 5 does not fast charge and sometimes won’t charge at all
- Problem #5: Galaxy Note 5 battery drain issue | Cannot access service menu and execute MMI commands on Galaxy Note 5
- Engage with us
Wireless charging on fast charger model 920. Starts to charge but after 15 seconds stops and blue light blinks and phone states charging paused. It seems to have done this after Marshmallow update.
I have wiped the cache and started phone in safe mode — same result. 15 sec no charge blinking blue light.
I have gone to Best Buy and tried other chargers. The older slow charger works fine and the new stand up fast charger works fine, but the 920 model fast charger will not work with my Note 5, charges fine with the usb cable. others can charge off of my 920 charger but not the note 5. samsung is telling me that is an internal issue with phone?? if so why do other chargers work and NOT THE 920 MODEL?? — John
Solution: Hi John. If the issue happens after a Marshmallow update, doing a factory reset won’t be a bad idea to try. If that doesn’t work still after a reset, consult Samsung again to see if there’s something that they can do on their end. For reference, here are the steps on how to do a factory reset:
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
- When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
- The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
i recently had my phone sent away for repairs as the screen kept “waking up” on its own every few second. on off on off then would stop for awhile and then when i plugged it in to charge it would go in and out of charge. and the screen again would wake on off on off and eventually stopped.
This also caused my battery to go in and out of charge and eventually stopped charging altogether and then would die in seconds completely. i got my phone back this past Friday and now my phone again is waking on off on off and I’m not sure why. also my phone battery is dying very quickly again. — Britney
Solution: Hi Britney. We’re not sure too. A problem of this type requires that a technician check the device physically. The shop that did the repair should have provided a feedback in the first place. It may be a bad motherboard or a malfunctioning screen and battery. Whatever the problem is, the repair shop should have advised you on the things they did. So, we recommend that you go back to them and ask for more information.
If you think software is to blame, you can always do a factory reset before going back to the shop. Refer to the steps above on how to do a factory reset.
A month ago my phone would freeze on the Sprint icon and would not start up. I did a factory reset (following your instructions, thank you for that info) everything was okay until suddenly the error “Unfortunately, Bluetooth Share has stopped.” started popping up every 2 seconds (not exaggerating, i can’t even text and it takes me 5 minutes to write a 6 letter word).
I downloaded an app recommended. It was something BL… it didn’t work. i can’t connect or disconnect my Bluetooth. It will not let me is permanently off.
I clear the caches. I read somewhere it may be due to me trying to connect it to my car (Kia Soul 2010) but like i said it won’t let me turn on or off the Bluetooth so it is useless to even try something with the car.
Can you help me? Or do i have to do a factory reset again? i just finally put everything back in order in my phone it pains me to have it all deleted again and start over again! Thank you in advance! — Dianelys
Solution: Hi Dianelys. Doing a factory reset is pointless if the source of the bug is a third party app. Factory reset merely restores defaults settings of the firmware and the preinstalled apps. If the problem is being caused by third party app, performing a factory reset then re-installing the problematic app afterwards will obviously not fix anything.
Right now, you have two options that you can try. The first one is booting the phone in safe mode. While in this mode, third party apps are prevented from loading so it’s a good way to determine if our hunch that a third party app is to blame is on target. If the Bluetooth error won’t popup, that’s a confirmation that an app is to blame. To boot your Note 5 in safe mode, kindly follow these steps:
- Turn off the phone completely.
- Press and hold the Power key.
- Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
- The phone will restart but keep the Volume Down button pressed.
- Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
- You may now release the Volume Down button.
The other thing that you can try is by doing another round of factory reset. Once you’ve reset the phone, observe it for at least 24 hours to see the difference. Just like in safe mode procedure, if no error will show, you can assume that a third party app is responsible.
The issue is that my phone will not fast charge (and sometimes will not charge at all). I have had some issues with this before, but realized certain cords worked better than others and thought that was the problem.
Today, I woke up after plugging in my phone to charge overnight using my favorite micro USB cable and adaptive fast charger wall block. But when I looked at my phone realized it had stopped at 53%. Didn’t think much about it, but at work I tried to charge it up had had a lot of difficult. It would start charging and sometimes stop, and would never fast charge. Its currently charging incredibly slowly at a rate of about 3% every ten minutes. If I use my phone while its plugged in right now, the battery still drains even though it says it’s charging. I have cleared the cache partition, used different cords, carefully cleaned out the micro port, and done a lot of Googling. Last option is to backup and do a factory reset. But wondering if there are any other possibilities.
Thanks for reading all that, sorry if longwinded. — Cody
Solution: Hi Cody. All charging-related problems can be caused by malfunctioning hardware or by a firmware glitch so troubleshooting a particular case always aims to know first if the issue is due hardware or software. Needless to say, it should also be your first goal in order to resolve the issue efficiently and effectively. The general rule of thumb is to do software solutions and troubleshooting first. If the software solution set won’t work, you can assume that a hardware may be bad. We don’t provide hardware diagnostics and troubleshooting so if you suspect that the issue is hardware in nature, make sure that you let a competent professional help you fix it. To begin our software troubleshooting, below are things that you can try.
Check battery usage
You can check battery usage by going under Settings>Battery.
The first thing that you want to know is to check whether or not there’s an app or service (other than Android OS) that tops the list in battery usage. If there’s a particular unrecognized app or service way on top of the list under battery usage, chances are it’s been installed without your knowledge. It can be indicative of a malware infection.
If familiar apps keeps showing on top of battery usage like social networking apps (Facebook, Twitter, email apps), now may be the time to tweak their settings so they don’t update automatically. You want to set their sync modes in manual so they don’t run constantly in the background, eating up precious battery life.
Turn off the screen and disable services and apps in the background
This is similar to the first one with the additional tip of turning off the screen. Keep in mind that fast charging won’t work if the screen is turned on. Make sure that you disable background apps and services that you don’t recognize. Better still, power off the phone during charging sessions so you’ll notice the difference in how fast charging goes.
Avoid streaming videos or running resource-demanding apps like games in the background while charging. Some apps require so much computing power that the device can be perceived to be not charging even if it’s connected to the mains. The battery may drain faster than a charger can charge it, giving the picture of your Note 5 not fast charging or charging at all.
The updates we’re talking here applies to both apps and operating system updates. Make sure that everything is updated to minimize bugs.
On the other hand, if you notice a problem right after installing an update for a particular app, make sure to uninstall it as that can be the source of instability or problem. The same can be applied to your charging issue.
Calibrate the battery
If the battery drain problem has been happening for a while, it may be time to do a battery calibration. Here’s how to do it:
- Charge the phone until the battery level reaches 100%.
- Drain the battery to 0% by playing some games and doing resource demanding tasks.
- Charge the battery up to 100% again.
- Drain the battery to 0% one more time.
- You should now have a calibrated battery for your Android device.
Toggle Airplane mode on or off
Some users have reported that turning Airplane mode on while charging fixes their charging issue so it’s a good thing to try. We know it’s not a solution per se because it’s still not normal as your phone should charge properly regardless of the Airplane mode status, but it can be a temporary solution for you.
Keep in mind that you won’t be able to use calls and text messaging while Airplane mode is on.
Charge while in safe mode
Another good remedy to try is by booting the phone in safe mode before charging it. This will ensure that no third party app or service is running in the background during a charging session. Refer to the steps above on how to boot your Note 5 in safe mode.
Do a factory reset
If all else fail, doing a factory reset should be the last resort. Don’t forget to observe how the phone charges after a factory reset and without apps so you’ll see if a third party application is the cause.
Have the phone repaired or replaced
Finally, if all the software troubleshooting don’t seem to work, the problem may be beyond your ability to fix. Call Samsung or the relevant party so the device can be checked or even replaced.
Hi guys. I have two questions about my Note 5. It’s actually the second Note 5 I’ve owned. I changed the first as i had the phone dropped from 15% to 10% in a minute and then off in the next minute. Settings all off except for auto brightness and multi window. Wifi on. Medium usage (web. Social media. Light games and music). i got around 4 hours of screen time and a total of around 10 to 14 hours altogether with the old one.
Now i got another Note 5. And sometimes its powering off with 5% and once jumped from 15 to like 9%. Once off it will not turn off even if it had 5% before. It just shows the blue LED on and kind of vibrates. With this note same settings and usage. I get around 4 hours of screen and 13 hours of phone time. But i never get to see more than 5 hours screen time. Are both devices faulty? Or is it normal.
Second issue it will not allow me to use mmi codes. Always reads invalid mmi code. All tutorials won’t help and i cannot get into service mode.
I appreciate your help in advance. — Alexx
Solution: Hi Alexx. If the same exact symptoms are showing with the second Note 5, we doubt that it’s a device issue. The problem can either be on your usage habits, or a third party application that you install. Try the suggested software solutions above to see which one will work for you.
Some carriers may block users from accessing the service menu. The main reason is to avoid users from doing unnecessary changes that might cause the system to become unstable. The service menu is originally intended to be used by trained technicians only but over the years, more and more carriers allow it to be readily available for end users. Contact your carrier to ask for a specific code on how to access it.
You also want your carrier know that you’re having an MMI issue. MMI commands are tied to the service commands in general so your inability to access the service menu may be related to the MMI issue you’re having.
Engage with us
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