Fix Settings and TouchWiz Home that stopped on Samsung Galaxy Note 5 after Marshmallow, other related issues

  • Learn about the error messages “Unfortunately, Settings has stopped” and “Unfortunately, TouchWiz Home has stopped” that occurred on the #Samsung Galaxy Note 5 (#Note5) after the #Marshmallow update.
  • Have you been wondering why you can no longer sync your Facebook contacts with your phone? It’s because Facebook already retired such feature.
  • Note 5 alarm clock doesn’t go off anymore after the recent Marshmallow update. Learn how to troubleshoot the problem and fix it.
  • Media streaming keeps on stopping after the Note 5 got updated to Marshmallow.
  • Facebook app doesn’t bring the user to the actual posts or tags, user can’t successfully post on the wall, Calendar events don’t get saved, other issues.

The recent Marshmallow update for the Samsung Galaxy Note 5 sure did fix a lot of problems but it also caused some and one of which is the error message “Unfortunately, Settings has stopped.” If you get this error after an update, it’s more likely that some of the system caches got corrupted during the update process.

One of the problems we received is a bit more complicated as the TouchWiz Home also crashes aside from the Settings app. Read on to learn more about the problem and how to fix it. If you own a Note 5, there’s a chance you’ll encounter one of the problems I cited here.

For those who other issues, you may want to visit our troubleshooting page for we have already fixed a lot of issues with this phone. Find problems that are related or similar to yours and use the solutions or troubleshooting procedures we suggested. If they don’t work for you or if you need more help, you can always contact us by completing our Android issues questionnaire.

Q: “Can’t open Themes.  If I do it from settings (either way), I get ‘Unfortunately, Settings has stopped.’  If I do it by long pressing the home screen, I get ‘Unfortunately, TouchWiz Home has stopped.’  Never tried to open it before Marshmallow, so I don’t know if it worked before.”

A: You said you never tried to open both Settings and TouchWiz Home before the Marshmallow update but actually, every time you change settings in your phone or your apps, you’re already using Settings and every time you hit that Home button to bring you to the Home screen, you’re already using TouchWiz Home. So, if you never had these issues before, it could be that the recent Marshmallow update messed up your phone.

So, here’s what you need to do:

  1. Wipe the cache partition first because more often major updates may corrupt system caches. If it happens, then the phone may not operate normally with errors popping up here and there.
  2. Try booting your phone in safe mode if the problem remains after wiping the cache partition. This won’t solve a thing but it would give an idea whether or not your third-party apps are causing the problem.
  3. Lastly, if all else fails, perform the master reset to bring the phone back to its default settings. Of course, you need to backup all your data, remove your Google account and disable screen locks to make sure you won’t trip the Factory Reset Protection (FRP).

All you need to do is fix the Settings has stopped error and the other one will also be fixed.

How to boot Note 5 in safe mode

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Q: “I go to accounts under settings and (under Facebook) it says “”sync disabled”” or turned off or something. No way to turn it back on.

I’d like to sync contacts and contact photos if possible. Let me know if you’ve seen this. I followed some steps I found on here but with no success. Thanks! — Mike

A: Hey Mike. Such feature no longer exists as Facebook itself retired it. The company didn’t provide any explanation as to why a useful feature like this was taken out. It is, however, still possible to make the feature work but you have to make compromises because you need to manually install the version of Facebook that still supports syncing of contacts. Any version of Facebook that was released in the third quarter or earlier still has this feature. It’s up to you if you want to install dated app version.

Q: “I use my phone as my alarm clock.  Or used to.  But since the Marshmallow update, they don’t work if my phone is in “sleep” mode and hasn’t been touched recently.  If I’ve picked it up and touched it recently, it’ll go off, but otherwise, nothing.  Silent and no alarm.  I’ve tried multiple alarm aps and the same issue has happened. HELP!

A: It could be just a minor issue with the Clock app. The best course of action is to clear it’s cache and data:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Clock.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

If the above procedure didn’t work, then you should try deleting the system cache since it occurred after an update:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I believe this is as far as you go as the problem is not really that serious.

Q: “Before the update I was able to stream music and videos no problem now after the update I am having issues with streaming anything. It seems to be non existent. I play Pandora and it plays half a song then stops and buffers or shuts down completely. Even the purchased music I have ever on my Note 5 wouldn’t be played. Help me please!

A: As to your streaming issue, the first thing you should do is verify you have an active and stable internet connection. It is always a requirement whenever you stream media from the internet.

If your internet connection is good, try wiping the cache partition since the problem started after an update. If that wouldn’t do it, then you have to do the master reset:

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Hope this helps.

Q: “Thanks for your help, love that you offer this. I have a few issues, and my phone is actually brand new, just bought it 2 days ago.

1). When I open Facebook to check my notifications, the list opens, but when I click on specific ones, it doesn’t open further to take me directly to the actual comment or tag. It simply deselects it in the list, but never opens so I can see it.

2). Also, sometimes when I try to make a post or share, it doesn’t actually post. It let’s me do everything from typing, tagging and uploading a pic, but when I click on post, nothing posts. It takes me back to my original news feed, but nothing posts.

3). Also, I love the virtual camera option. Would work wonders for my business. One of the many reasons I got the phone. However, I noticed you cannot share it in its virtual state. It gives you 2 options: share as video or image. Neither of which has the cool virtual view. Is there another app I can use that works similar to this that has shareable options, or is there a workaround for this one?

4). I use my calendar for many things, super important. But again, new phone. It allows me to type everything in from dates, locations, choose times, etc., I can even click save. But when it takes me back to the main calendar page after clicking save, nothing is there. Nothing saves. Quite odd. I think that is all for now, lol. Thank you again!

A: Hi. Such a lot of issues for a 2-day old phone. But anyway, the first, second and fourth problems may be caused by one issue–unreliable internet connection. I understand notifications come in but the app itself doesn’t bring you to the actual post, tag or comment. Also, whenever you make a post, it doesn’t go through. So, either the Facebook app has an issue or your internet connection.

The same goes for your Calendar entries. I bet you sync your calendar events to your online account and because your internet connection is slow or unreliable, the event you added won’t be saved online.

As to the virtual camera sharing, I haven’t seen any apps that offer the same but please do try to search through Google Play Store to see if there are some that actually work the way you want them.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.


Leave a Reply
  1. Sir My softwear update option is not working in Note 5 t mobile how can i convert on 7.0 ??? PLease give me suggestion.

  2. After the recent update on the galaxy note 5, the led indicator light no longer works when i get a text message. It is on and should work but does not.

Leave a Reply

Required fields are marked *

Nexus Player

FCC listing reveals possible Nexus Player refresh

Nexus 6P

Second Huawei Nexus phone confirmed by company official