While #Samsung is having a huge success with their latest flagship model there are still a lot of people quite content with the two year old #Galaxy #S5 that they have. This former flagship model is already showing signs of age as it can’t compete in performance with the current high end models however it is still a solid device that is reliable as a daily driver. There are however instances when issues can occur in this phone which we will be discussing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 refuses to charge issue & other related problems.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Refuses To Charge
Problem: So, recently my phone has been refusing to charge properly. It charges for a couple of seconds, but then it stops. Rinse and repeat. I’ve tried moving the charger/wire around, but that didn’t do much to fix the problem. Also, I’m using the original charger that I got with the phone.
Solution: For intermittent charging issues the problem is usually hardware related. The trick is finding out which particular hardware part is causing the issue. Below are the recommended troubleshooting steps that you need to do to fix this problem. Move to the next step if the issue persists.
- Clean the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. Make sure to take out any dirt or debris that may be present since this will interfere with the charging process.
- Try to use a different charging cord when charging your device.
- Try to use a different wall charger.
- Use a different battery in your phone then check if it charges.
If the issue still persists at this point then you need to backup your phone data then do a factory reset.This will eliminate the possibility of a software problem causing this issue. If the problem remains after the reset then you should bring your phone to an authorized service center and have it checked. Some possible factors that could be causing this issue is a loose charging port or a faulty power IC.
S5 Will Not Charge
Problem: My phone will not charge when plugged in. If the phone is turned off and plugged in, you can feel power “zapping” or surging through the usb cable. The screen will show a line across the bottom of the screen that appears as you feel the power surge through the cable.
Solution: Try to eliminate the charger as a factor causing this problem first. Use a different charger with a different charging cord when charging your phone. If you still experience the same issue then proceed with cleaning the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. This will take out any dirt or debris that could be in the port. Try to charge your phone again.
One last troubleshooting step that you can do is to replace the phone battery with a new one as this could also be causing the problem. If the issue still persists then I suggest you bring your phone to an authorized service center and have it checked.
S5 Slow Charge After Getting Wet
Problem: Phone got wet, took cover off, battery out etc and dried off. Phone still works. Turned off due to low battery. Attempted to charge following morning and phone would not charge (using original charger). Submerged phone in bowl of rice for 24 hours in attempt to remove moisture. Phone continues to display battery icon with lightning bolt every few seconds indicating no charge but when when left on charger for a couple hours then turned on it does show a minimal increase in battery life indicating a very slow charge. Got as high as 23% so far.
Solution: If your phone got wet then there’s a possibility that some component inside your phone has been water damaged and is now causing this slow charging issue. Placing the phone in a bowl of rice is a smart move as this eliminates the moisture of the device. However, this won’t fix a damaged component. What you can do right now is to check if it’s the battery that got damaged by replacing it with a new one. If the issue still occurs even with a new battery installed then you will need to bring your phone to an authorized service center and have it checked.
S5 Goes Black When Bumped
Problem: If I bump my phone the screen goes black, when I try the power button or the screen button on the bottom it will light up on the page and return indicators but nothing shows up on the screen. It won’t power up so I remove the battery, wait 10 seconds, replace the battery and then it allows me to power up again. As long as I don’t bump the phone it works fine.
Solution: It looks like there is a loose connection inside your phone. One possible scenario is that the flex cable connecting the display to the main board may be loose. Another possible scenario is that the battery is not secured tightly in place so when you bump the device it loses contact with the phone. I would suggest that you have your phone checked at an authorized service center.
S5 Turns Off Randomly
Problem: My phone will turn off randomly but I have to take the battery out wait a bit then restart my phone everything it goes off. If I let my phone screen turn off I can’t get it to turn back on and have to go through the process of taking out the battery all over again.
Solution: The quickest way to resolve this issue is to first check if the phone software is causing the problem. To do this you need to backup your phone data first then do a factory reset. It’s recommended if you do the factory reset from the recovery mode.
If after the reset the issue still occurs then try using a new battery on your device.
If the problem still persists then you need to have your phone checked at an authorized service center.
S5 Boot Loop
Problem: I have a Samsung Galaxy S5 Sport. The phone was working perfectly fine one minute, then restarted itself. When trying to turn back on, it only goes to the first screen that says Samsung Galaxy S5 Sport powered by Android. After a couple seconds of showing this screen, the screen turns off again and the phone vibrates and shows the same screen again. Then back to a black screen and another vibration, to the same screen again. Nonstop. I tried wiping the cache and that didn’t work so I factory reset it. Still didn’t work.
Solution: This issue of the phone constantly restarting is usually referred to as a boot loop issue. Usually a factory reset will resolve this issue however in this case it seems like it doesn’t. Below are the additional troubleshooting steps that you need to do to resolve this issue. Move to the next step if the current step you performed fails to solve the problem.
- Take out the battery and microSD card ( if your phone has one installed). Press and hold the power button for at least a minute. This action will discharge the phone circuit and clear out its RAM. Reinsert just the battery then turn on your phone.
- Connect the phone to its charger then turn it on. If the issue does not occur then you will need to replace the phone battery.
If the above steps fail to fix the issue then you should consider flashing your device with an updated firmware file. Instructions on how to do this can be found at several of the popular Android forums online.
S5 Screen Goes Black Not Turning On
Problem: Hi there, I got a problem with SGS5. Often happens, that the screen goes black (OFF) and it doesn’t want to turn on. It looks like the phone is on, but I can’t see a thing. Then I have to take out the battery and leave it OFF for some time. Sometimes it takes up to an hour to turn on again. I bought the phone online and I don’t have any warranty on it. Is there something I can do to fix this? Or do I need to take it to repairs. Thanks.
Solution: You will need to check if the problem is software related. Backup your phone data then do a factory reset. It’s better if you do the reset from the recovery mode. If this doesn’t resolve the issue then have your phone checked at an authorized service center.
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