Welcome to another installment of our troubleshooting series where we help our readers who own the #Samsung #Galaxy #Note5 fix the issues that they are having with their device. In this latest installment of the series we will tackle the Galaxy Note 5 will not charge issue & other related problems. We have gathered several issues of this nature sent our way and have addressed them below.
If you own a Samsung Galaxy Note 5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
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Note 5 Will Not Charge
Problem: My phone will not charge although sometimes I can get it to charge to around 10-15%, but as soon as I take it off charge, it depletes really quick. Sometimes when I put a charger in it doesn’t do anything, sometimes it charges a little. I also noticed it died when it was still at 8% once and another while it was at 4%. Thanks!
Solution: What you will want to do first in this situation is to tackle the easy troubleshooting steps first. Start with cleaning the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. This takes out any dirt or debris that could still be in the device which could affect the charging process. Try checking if the issue still occurs. If it does then you will need to replace the charging cord that you are using right now as well as the charger.
One last troubleshooting step that you should do is a factory reset. This allows you to check if the problem is caused by the phone software.
In the event that the above troubleshooting steps fail then it’s likely that the problem could be caused by a faulty battery. If this is the case then I suggest you have your phone checked at an authorized service center.
Note 5 Will Not Turn On
Problem: I am having problems with my note 5 and I’ve tried so many solutions but none of them worked. I looked on google and did everything the told me but still nothing. The problem with my phone is that it wont turn on, I don’t know why. The battery died Monday night and when I charged it overnight I woke up to see it wasn’t turning on. I don’t even know if it charged but when I plugged it back in it showed me no signals that it was charging. I’ve tried pressing the volume up, home and power button to see if Samsung would show up but it didn’t I tried volume down and home then charged it with my laptop but it wasn’t responding. I also tried pressing volume down, home and the power button but it gave me no response. Google told me to try taking out the battery but I don’t know how to take it out and I don’t want to break my phone. Hope you see this soon because it’s been 4 days since I got no response from my Note 5. By the way I really don’t know what android version it is and I can’t look into my phone to check because it wont turn on and it’s dead
Solution: If you have already tried all of the troubleshooting steps recommended for this type of issue then the problem could be caused by a faulty battery. Before going to a service center to have your phone checked take a look at the steps listed below and see if you have already performed them.
- Clean the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol.
- Charge the phone for at least 20 minutes using a different charging cord and charger
- Try to access the recovery mode. Wipe the cache partition of your phone in this mode or proceed with a factory reset. Take note if you do a reset your phone data will be wiped out so make sure to have a backup copy.
Note 5 Intermittent Wireless Charging
Problem: My wireless charging has become intermittent. I put the phone on the stand and it start charging fine, but if I come back in a few hours it not only stopped charging but seems to have drawn down faster than if it were not on the stand. This seems only to have happened since upgrading to Marshmallow. In general the battery seems to last less than before the OTA upgrade.
Solution: In cases like this the problem is usually caused by the wireless charger or the phone itself. Since you mentioned that this only occurred right after the Marshmallow update then it’s possible that it could be due to some old software data that has not been completely removed from your phone. If this is the case you will need to backup your phone data then do a factory reset.
If the issue still occurs right after the reset then try to use a different wireless charger.
Note 5 Turns Off If Not Connected To Charger
Problem: My note 5 is not charging correctly. I’ve had this phone for 2 months. It will only turn on while I charge it to a wall outlet. And will turn off after about 10 min once I unplug it from charging.
Solution: While it’s very likely that the problem is caused by a faulty battery you should first try to check if the phone software is the culprit. Backup your phone data then do a factory reset. If after the reset the same issue still occurs then you need to have your phone checked at a service center. It’s possible that the battery will need to be replaced.
Note 5 Won’t Power Off
Problem: My phone won’t power off. The screen is frozen. Can’t use it as touch screen, however the stylus pen works in operating the phone. What can I do in order to fix the problem?
Solution: Try to simulate a battery pull first by pressing and holding down both the power and volume down buttons simultaneously for 12 seconds. Use the volume down button to select the Power down option then press the home key to restart the phone.
If the issue still occurs after this then the phone might have a faulty digitizer. Try to backup your phone data first then restart the phone in recovery mode. From this mode to a factory reset. Once the reset is done and the issue still occurs then the chances of this being caused by a defective digitizer is very high. I suggest you bring your phone to a service center and have it checked.
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