Samsung Galaxy Note 4 Crashes After Software Update Issue & Other Related Problems

Software updates are meant to introduce several improvements on a smartphone. The #Samsung #Galaxy #Note4 for example which was released in 2014 was first running on Android KitKat. It then got the Android Lollipop update and now is running on Android Marshmallow.While most owners of this device have no issues at all with the updates some of our readers are experiencing some problems with it. This is what we will be concentrating on today as we tackle the Note 4 crashes after software update issue & other related problems.

Samsung Galaxy Note 4

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Note 4 Crashes After Software Update

Problem: My note went through a software update about 3 weeks ago and 2 days after the update my phone crashed. I deleted all cache data and even moved all my pictures to and SD card then removed it. Data and storage are not and issue. I tried pressing power, volume up, and home button and deleted data cache partition. I took it to best buys Samsung store and not even they could perform a factory reset. The software update was done over WiFi with no interruptions. Any ideas.

Solution: Have you tried doing a factory reset from the recovery mode? You will need to do this step to eliminate any update related issues that could be causing this problem. Just make sure to backup your phone data before doing this step.

Note 4 Drains Fast Not Charging Completely After Software Update

Problem: I think this is an update issue. But maybe my phone is just toast? My phone does drain fast. I’ll check out your solutions when I have my work pc. The other issue is that my phone is charging but gets hung up on a percentage and stays there until I see it. At that point, while charging, I unplug and replug back in. This morning it said 40% despite it being charged all night. It said 100% once I plugged it back in. It drains so fast at the 15% warning, that sometimes it’s turned itself off before I can get to a charger! I thought this meant at the minimum my battery was toast or even my phone.

Solution: There are several factors that you need to check to determine what really is causing this problem. Below are the recommended troubleshooting steps that needs to be done for this type of issue. Do the steps below, move to the next step should the issue still occur.

  • Wipe the cache partition of your phone from the recovery mode. This will delete the temporary data stored in your phone which could be causing the problem. Check if the issue still occurs.
  • Clean the charging port of the phone using a can of compressed air or cotton bud dipped in alcohol. Charge the phone using a different charging cord and charger.
  • Backup your phone data then do a factory reset. Check if the issue still occurs.
  • Try using a new battery.

Note 4 Freezes

Problem: Hi, I’ve been having an odd issue with my Note 4 recently.  It will freeze up requiring a restart (thats a pain, but not the real problem) then once I am forced to do a hard reset, the phone will not react to the power button being pressed unless the battery has been removed for more than 10 seconds.  Also now when I request the phone to reboot, the phone shuts off but does not restart. I’m then forced to reboot by removing the battery for more than 10 seconds.  I’ve performed a factory data rest but issue is still present.  Is there any chance it’s the battery? The phone is less than 2 years old and I’m on a replacement battery as the battery life of the original was getting shorter and shorter.  This replacement may not be authentic Samsung. Maybe it’s wearing out?  Any thoughts?

Solution: It’s possible that the battery is causing this problem.  Try getting a Samsung battery and see if this resolves the issue. If you have a microSD card installed in your phone you should try taking it out as well then check if the issue still occurs. This card is known to cause freezing issues on the phone especially if it has developed some bad sectors.

Note 4 Keeps Restarting After Marshmallow Update

Problem: i have recently received the update for android 6.0.1 marshmallow for my samsung note 4 (SM-N910F) and as soon as it was installed my device has been restarting more more than usual and playing up. up to this point it was manageable until suddenly i’ve had constant error messages and restarts from my phone in the space of 2-3 hours. i have tried clearing cache data and even a factory reset  which both have not worked. i managed to get my device past the setup screen but now it shut itself down and brought me to a screen saying things like “SBL ERROR” and SBL ERROR COULD NOT READ SMEM RAM PTABLE and had an android robot with a bubble saying upload mode. im guessing by this point it’s best to talk to Samsung directly but i thought i would report what’s happened and if you have any advice that would be great

Solution: The problem is most likely caused by a corrupt phone software. If you are able to start the phone in recovery mode then I suggest you do it. Once in this mode you will need to perform a factory reset. Take note that this will delete your phone data so make sure to have a backup copy before proceeding.

If the problem still occurs after a factory reset or if you are unable to access the recovery mode then you will need to flash your phone software. Instructions on how to do this can be found at several of the popular Android forums online.

Note 4 Slow Restart Issue After Software Update

Problem: After 5/2016 security update the phone slow and restarts hard to answer calls. Tried all help ideas then had to reset factory. All good except you can’t reboot or turn on if you turn it off. Even plug in charger no charge light. U must remove battery any time you want to restart or power up. Removed SD card no help, factory reset no help.

Solution: The problem might be caused by the update itself. Since you already performed a factory reset then one other step that you can do is to flash your phone software with the previous version. You can check out instructions on how to do this at some of the popular android forums online.

If flashing the phone software fails then this could already be a hardware related problem. I suggest that you bring your phone to a service center if this is the case.

Note 4 Unfortunately, samsung accessory service has stopped After Software Update

Problem: Having installed latest samsung system update, the message “Unfortunately, samsung accessory service has stopped”. In bottom rh corner is “OK”. I press it and nothing happens. I can’t get rid of  it and it stops from from doing anything else with the phone. I can’t access anything to allow me to factory reset. Can you help please?

Solution: If you are unable to access anything in the phone because of this error message popping up constantly then you need to try to start the phone in Safe Mode. From here go to the application manager and try to clear the cache and data of the Samsung Accessory Service app. Restart the phone then check if the issue still occurs.

If the above steps fail then you should start the phone in recovery mode then do a factory reset. Take note that this will delete your phone data so make sure to do this only if you have a backup copy of your phone data.

Note 4 Notification Panel Missing After Marshmallow Update

Problem: I recently updated my device to the new software which is Marshmallow , and my notification panel is gone. i tried to make use of the notification access setting to enable my panel but it says there is no app installed to read notifications. when i restart the phone it will bring an error up that says error starting settings. please help me asap.

Solution: The best thing to do in this case is to first try to wipe the cache partition of your phone from the recovery mode. If this fails to resolve the problem then backup your phone data then do a factory reset.

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2 Replies to “Samsung Galaxy Note 4 Crashes After Software Update Issue & Other Related Problems”

  1. Hi,
    My Note 4 which is 2 year old has the battery drains off after Marshallow update and keep re-starting. It is found that the battery is causing the problem and I bought an original Samsung battery to replace it. The Note 4 is now able to boot up and display the Security entry menu. Keying in the same password but now cannot access to the phone home screen. Does the re-staring corrupt the password and is there any default password which I can try to access to the home screen.

  2. i have download the marshmallow update in moy note 4 n910f but not in astalled
    error as per below attachted screenshot

    “failed to update software
    try again using smart switch on your pc
    or visit a samsung customer service centre.”

    then i tried smart switch also but no use,

    Please reslove the issue..

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